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Mercedes-Benz of Plano - Service Center

4.3

131 Lifetime Service Reviews

4464 West Plano Pkwy, Plano, Texas 75093

131 Reviews of Mercedes-Benz of Plano - Service Center

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September 23, 2018

"Tested Battery "

- Customer2018

Everything was fine until I was charged $200.00 to test my batter for my vehicle. The recent recall was done during the same service visit.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chuck
Sep 23, 2018 -

Mercedes-Benz of Plano responded

Customer2018, we'd like to find out a bit more regarding what happened with your battery test. We invite you to reach out to us with additional details to social@MBplano.com and we will check into the situation for you. Thank you for letting us know and talk soon.

September 22, 2018

"A maintenance "

- E300

Great. I don't have any more to say just to fill in a 25 word minimum. This is a silly way to conduct a review.

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Recommend Dealer
Yes
Employees Worked With
Chuck Pullen
Sep 23, 2018 -

Mercedes-Benz of Plano responded

Thank you for your positive feedback. We apologize about the 25 word min, but thank you for letting us know how we did while you were on site. Thanks again and see you next time!

September 21, 2018

"As always... EXCELLENT SERVICE!"

- Simona

I live closer to Mercedes Benz of McKinney, but choose to drive to Plano because I consistently receive excellent service. Accurate service, timely return of vehicle to me, and nice waiting area. Chad reviewed with me what was completed and what/when my next A/B service will consist of/need to occur.

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Recommend Dealer
Yes
Employees Worked With
Chad
Sep 23, 2018 -

Mercedes-Benz of Plano responded

Simona,, thank you for the 5- star rating and mention of Chad. We greatly appreciate you taking the time to drive the extra distance to come see us! Thanks again and enjoy the rest of your weekend! See you next time.

September 21, 2018

"excellent!"

- Ken

My new service advisor Stephen Wolston was fast, efficient, helpful, and friendly. And he knows the cars too! I look forward to having my 2016 GLE 350 and 2016 GLC 300 serviced with Stephen. He seems honest and knowledgeable.

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Recommend Dealer
Yes
Employees Worked With
Stephen Wolston
Sep 23, 2018 -

Mercedes-Benz of Plano responded

Ken, thank you for the 5- star rating and mention of Stephen. We greatly appreciate you taking the time to let us know how we did during your recent visit and look forward to serving you again next time. Thanks again and enjoy the rest of your weekend!

September 16, 2018

"Seamless service experience, questionable culture"

- JRS

First service experience at Mercedes Benz of Plano. Jay my service representative was very courteous and professional, made it easy and convenient, texted me proactively with updates and got me in and out with no hassles. Work was done as expected, car washed and ready when I arrived. Pricing was reasonable for having your car serviced at a Mercedes shop. However: I witnessed another young service rep arguing rudely and publicly with a customer who had a dispute over charges for a diagnostic of two vehicles. Totally unacceptable to speak that way to a customer, let alone out in public. In my opinion he created a hostile environment for the many staff and customers around the cashier area. Even though the customer was probably wrong in this case, management should not tolerate such a rude employee. Made me question whether I will return, I would not want to have to deal with that rep.

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Recommend Dealer
Yes
Employees Worked With
Jay Henderson
Sep 16, 2018 -

Mercedes-Benz of Plano responded

JRS, we appreciate the praise of your experience with Jay! We will be sure to pass the note along. We'd also like to ask a few additional details regarding the situation which you witnessed. We'd love to find out if you know who the employee acting in a less-than-pleasant manner was or if you have any additional details that could help us identify the situation so we can address it internally. We thank you for your note and look forward to hearing from you. We invite you to reach out to our Customer Experience Manager, Greg Jones at GJones@MBplano.com or (214) 547-2946‬. Thank you!

September 11, 2018

"Excellent dealership "

- Rpp

Dana Stewart in sales is the best. Chad Bunton in service equally the best. They have no equals in the way they care for their customers.

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Recommend Dealer
Yes
Employees Worked With
Dana Stewart
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 12, 2018 -

Mercedes-Benz of Plano responded

Rpp, thank you for the 5-star feedback and mention of Dana and Chad! We greatly appreciate your note and look forward to the next opportunity to assist you. Thanks again!

September 07, 2018

"Service issue"

- Judixhome

I brought my car in because of random “lurching” while braking. I suggested the car be driven several times a day for several days in order to experience this lurching. Because of the random nature, it likely wasn’t going to happen the first time it was driven. When nothing was found, and I was asked to pick up the car, I was astonished to note the car had been driven only 1.2 miles. It was clearly not given a full and comprehensive testing to determine the cause of my issue!

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Recommend Dealer
Yes
Employees Worked With
Asif
Sep 08, 2018 -

Mercedes-Benz of Plano responded

Judixhome, we apologize that we were not able to replicate your issue when the vehicle was in our possession. We're passing your note along to our team and if you'd like to discuss the situation additionally, please don't hesitate to reach out to our Customer Experience Manager, Greg Jones at GJones@MBPlano.com. Thank you.

September 02, 2018

"Excellent"

- Mercedes

Clayton is excellent service advisor, very well knowledgeable, friendly and responded person. He knows what I need and kept me informed progress while I am waiting.

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Recommend Dealer
Yes
Employees Worked With
Clayton
Sep 02, 2018 -

Mercedes-Benz of Plano responded

Thank you for the mention of Clayton! We will be sure to pass the note along. We appreciate your feedback and look forward to serving you additionally. Thanks again!

September 01, 2018

"Routine service check "

- Cheri2651

Steven was friendly and gave exceptional customer service. We have been dealing with this dealership for many years- and find it “hands down” the best car dealership in Texas!

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Recommend Dealer
Yes
Employees Worked With
Stephen Gleason
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Steven
Sep 02, 2018 -

Mercedes-Benz of Plano responded

Cheri2651, thank you for the kind mention of your experience with Steven! We really love hearing your visit was so positive. Thank you again and have a lovely Labor Day! Thanks again.

August 25, 2018

"Car inspection, service and new tires"

- LaurieC

Benny was extremely helpful! I would definitely come again for service! The process was efficient and I was thankful to have a loan car so that I was not inconvenienced by having to wait for my car to be worked on.

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Recommend Dealer
Yes
Employees Worked With
Benny Christianson
Aug 25, 2018 -

Mercedes-Benz of Plano responded

Laurie, we are so pleased to hear that Benny was a helpful during your service! We appreciate your note and will be sure to pass it to our team. Thank you for taking the time to share! Have a lovely weekend. Thanks again!

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