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Mercedes-Benz of Plano - Service Center

4.4

148 Lifetime Service Reviews

4464 West Plano Pkwy, Plano, Texas 75093

148 Reviews of Mercedes-Benz of Plano - Service Center

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November 15, 2018

"Service Experience"

- pozo

The service agent was polite , friendly , transparent and very professional. Very nice environment and was treated with respect by the staff. I was given a dealer loaner vehicle promptly.

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Recommend Dealer
Yes
Employees Worked With
Stephen Wolston
Nov 16, 2018 -

Mercedes-Benz of Plano responded

Pozo, thank you for the note! We're pleased to hear that Stephen was polite and friendly! We appreciate the feedback and look forward to assisting you next time. Thanks again!

November 15, 2018

"Great Customer Service from Erica Lefler"

- Minol

Erica Lefler did an awesome job as a service advisor She kept us informed and recommended the best service deal Randy Crowder Wilmar Basson Minol USA

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Recommend Dealer
Yes
Employees Worked With
Erica Lefler
Nov 16, 2018 -

Mercedes-Benz of Plano responded

Minol, thank you for taking the time to stop by and rate your experience with us! We appreciate your 5-star rating and mention of Erica! We look forward to serving you again next time. Have a lovely weekend!

November 13, 2018

"Service"

- MB ❤️Wagon

MB of Plano has been taking care of my car for couple years now with no issues. They have been meeting my expectations so far. Of course I do not have unreasonable expectations from Mars. Chuck P with service has been great as my service coordinator/advisor. Communicates with me well. Decent guy not condescending at all.

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Recommend Dealer
Yes
Employees Worked With
Chuck P, the lady that checked me out in payment; the rental car guy; the drivers that took me back and forth initially and of course the mechanic who worked on my car oh of course the car wash guy did not expect they vacuumed the interior too
Nov 14, 2018 -

Mercedes-Benz of Plano responded

Thanks for the 5-star feedback and mention of your time with Chuck! We appreciate your praise and look forward to serving you next time! Thanks again!

November 12, 2018

"Great service experience! Advisor went above and beyond. "

- Mercedes C300 Owner

Got an unexpected aux battery pop up warning, so went to the dealership without a prior appointment. They graciously dropped me back at home, since there were no loaner vehicles available. Service advisor went above and beyond inquiring about any other issues, and took detailed notes for the team about a gear shifting issue I’d been suffering with for many months and had blamed on the ECO start/stop. Turns out, there was a software upgrade available (related to the computerized electronic ignition or whatever) and now it’s like I have a brand new car!! If he hadn’t been persistent asking why I wasn’t loving the vehicle, I’d still be miserable!

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Recommend Dealer
Yes
Employees Worked With
Asif Mohideen, plus the 2 valet drivers (I didn’t get their names)
Nov 13, 2018 -

Mercedes-Benz of Plano responded

Thanks for the note! We appreciate your praise regarding your recent service for your C300! We're pleased the experience was simple and we look forward to serving you additionally when the time comes. Thanks again!

November 10, 2018

"Change of wheel"

- My Benz

I had a great service. My service advisor had been very wonderful, pleasant and very helpful . I was very comfortable with the dealership and the concern showed for my vehicle.Thanks a lot.

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Recommend Dealer
Yes
Employees Worked With
Mr. Jay Henderson
Nov 12, 2018 -

Mercedes-Benz of Plano responded

Thank you for the mention of your time and experiences with Mr. Jay Henderson! We appreciate your note and will be sure to pass it along to our management! Thanks again and see you next time.

November 06, 2018

"Great experience "

- Kimberly

Chuck Pullen did a great job. I’ve worked with him for a couple of years for mine and my husband’s Mercedes. He’s very polite and always good about giving updates on duration of service.

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Recommend Dealer
Yes
Employees Worked With
Chuck Pullen/ service
Nov 06, 2018 -

Mercedes-Benz of Plano responded

Thanks for the 5-star praise and your business, Kimberly! We are more than happy to hear that Chuck has been able to take care of you over the years. Thanks again and have a great rest of your week!

November 01, 2018

"Service "

- Benzgirl

The service deoartment’s customer service rocks!! My service advisor, Stephen Wolston, is top notch & one of the reasons I continue to use this dealership!!

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Recommend Dealer
Yes
Employees Worked With
Stephen Wolston
Nov 01, 2018 -

Mercedes-Benz of Plano responded

Thank you for the review! We're pleased to hear that Stephen has been able to take care of your needs. Thanks again for the kind note and we look forward to assisting you again when the time comes!

November 01, 2018

"Excellent serviceI "

- Clergy 2018

I appreciate the quick attention of Zachary Robinson. I mentioned that my tires might still be under warranty, I had purchased them at Mercedes. Zachary got the tire replaced and I received credit under the warrsnty, with a cost of $26.55 for me.

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Recommend Dealer
Yes
Employees Worked With
Zachary Robinson
Nov 01, 2018 -

Mercedes-Benz of Plano responded

Thank you for the kind mention! We're pleased we could help you with the tire replacement and glad that Zachary was able to take care of you. Thanks again for the kind note and we look forward to serving you again when the time comes!

October 31, 2018

"Quick and awesome!!"

- Thad

Quick and awesome service! I will definitely go back. I was in and out in about 35-45 minutes max. Also has a great showroom!

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Recommend Dealer
Yes
Employees Worked With
Clayton Fraizer
Oct 31, 2018 -

Mercedes-Benz of Plano responded

Thanks for the praise and kind words! We appreciate you taking the time to let us know how we did and we look forward to serving you additionally on your next visit. Thanks again and have a great rest of your week!

October 28, 2018

"Great service"

- JOSEPHBACHIR

I am writing a Review for two outstanding people at Mercedes-Benz of Plano, TX. Mr. Christopher Moss ,Finance Manager and Chad Bunton Service advisor. I have been going to MB Plano for the last 10 years for sale and service. Chris and Chad are respectful, reliable, fast , friendly, helpful and welcoming. I don’t take my car for service if Chad is not available and always seek Chriss help for any thing else I need. Thank you Chris and Chad.

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Recommend Dealer
Yes
Employees Worked With
Chris Moss
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Chad Bunton
Oct 28, 2018 -

Mercedes-Benz of Plano responded

First and foremost, thank you for you business and loyalty with us, Joseph! We appreciate you taking the time to review us and for mentioning both, Christopher and Chad. We look forward to serving you for the next 10 years and beyond! Thanks again!

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