Mercedes-Benz of Raleigh - Service Center

Reviews work. In 2017, I bought a GLC 300 from a very nice gentleman called Bert in Cary. In June 2018, I brought my car for the 20,000 miles check and they rotated In 2017, I bought a GLC 300 from a very nice gentleman called Bert in Cary. In June 2018, I brought my car for the 20,000 miles check and they rotated my tires and forgot to put back in the car the key that allowed the tires to be removed in case of a flat tire. I was in Asheville visiting our daughter when I got a flat tire. The car was not driveable and needed to be towed to the local dealership as there was no key to unlock the special bolt. Mercedes of Asheville did not have a tire to replace the damaged tire and I rented a car to go back to Raleigh. Bert, my super nice salesman organized the car to be picked up from Asheville a week later. In between July 2018 and february 2019, I got two more flat tires as those tires you could supposedly drive when flat, are more sensitive to flat. So, I spent $1,000 in new tires. In February 2019, I brought the car for the 30,000 miles service and I received a phone call from Stephen Lorey at Leith Mercedes in Raleigh telling me that I needed 4 new tires as they had only 2 mm... what? I had three new tires on this car.... When I picked up the car, no mention was made about the tires even though I had one tire that could have needed to be replaced... Three weeks ago, I was driving on 540 when I heard something like a gunshot and all of a sudden my roof was gone and it was raining in the car... I took the Leesville exit and went to a shopping center from where the car was towed to Mercedes. It seems to be a very well kept secret that the panoramic roof can explode. There is a class action legal suit in California against MB about exploding roof. It took 10 days for Mercedes Leith to have the car inspected by one of their mechanics and to call me to say that something probably fell on the car and the repair was not under warranty. I was driving on 540, no bridge, nothing above me besides the rain, I saw nothing falling from the sky... no meteor... and the sound I heard is what I have been reading from everyone online who had this happening to them. I called my insurance and their verdict is that the appraiser does not believe that something struck the roof as there is no indication of anything striking the vehicle. They will subrogate against MB but in the meantime I have a $1,000 deductible which will be returned if the subrogation is successful... The day after writing this review, three weeks after the incident, I received a text from Stephen, the service consultant telling me that they were cleaning the car and that the roof would be installed in the next day. A few hours later, I got another text from Stephen telling me that he had called MB corporate and it seems that they were changing their view and the roof would be covered under my warranty... A month after the roof incident, I picked up my car clean and with a new roof covered by warranty, which made me update my review from two to three stars... Stephen Lorey said to ask my husband to change his review... not a smart move... there is no husband having anything to do with this review.... More

Excellent customer service from Stephen Lorey Stephen has been my service advisor for the last three years and every time I bought car to him, he has always handled it with attention to detail and Stephen has been my service advisor for the last three years and every time I bought car to him, he has always handled it with attention to detail and he has always exceeded my expectations. I really appreciate the personal touch Stephen gives to me each time I bring my car in for maintenance. He is an excellent service advisor that I would highly recommend to anyone. More

Unexpected blowout After having the side walls of my tire slit due to hitting a pot hole, I wasn't sure that if I would get my car back the day of due to the not having After having the side walls of my tire slit due to hitting a pot hole, I wasn't sure that if I would get my car back the day of due to the not having a scheduled appointment. Kassandra said she would do all she could to get me back on the road. And she did just that More

Hurricane Help I just wanted to let you know how very grateful I am for the help that Kassandra and Shawn gave us last week prior to the hurricane. I contacted t I just wanted to let you know how very grateful I am for the help that Kassandra and Shawn gave us last week prior to the hurricane. I contacted the local Mercedes dealer in Wilmington NC for help after a fault developed on our Sprinter Satellie Truck. They told me it was nothing to worry about and sent me away even after I was concerned about the limited restarts that could come into play. The following morning the message appears on my dashboard and I called your dealership for help. Kassandra got right on the case and had Shawn standing by with the parts in order to get us back in the road. The worry of covering the hurricane was bad enough never mind having to be concerned that I only had a limited number of engine stop start cycles remaining. I drove out to Raleigh from Wilmington and was back operational for the following days news coverage. I can’t thank her and Shawn enough for their professionalism and excellent service to CBS News. They are a credit to your company. Thank you all yet again for helping us on this very important news coverage. Adrian Kill CBS NEWSPATH Washington DC More

Thorough and tenacious Our Sprinter van was serviced by two other Mercedes dealerships but no other technician was able to diagnose or took the time to diagnose our problem. Our Sprinter van was serviced by two other Mercedes dealerships but no other technician was able to diagnose or took the time to diagnose our problem. Shawn Sandfort did not quit until he’s was satisfied that all issues were resolved. Lauren Belmont, our service consultant, kept us updated and reassured us that the problems would be corrected. More

Service Department/Chuck Scott-Service Consultant August 30,208 my 2005 mercedes alternator battery and coolant light displayed.Chuck Scott -Service Consultant at Raleigh Mercedes Benz informed me tha August 30,208 my 2005 mercedes alternator battery and coolant light displayed.Chuck Scott -Service Consultant at Raleigh Mercedes Benz informed me that it will cost 180 dollars to diagnosis each problem.Total 360 dollars.Chuck also informed me that the policy have changed on a rental car,It only apply for car 2010 and above.I had my car transfer to honest mechanic shop.Cost total 140 dollars to replace the belt, More

The Best !!!!!! I cannot say enough wonderful things about Linda and the team in service at this dealership !!!!!! Linda has become a friend from the 1st visit and I I cannot say enough wonderful things about Linda and the team in service at this dealership !!!!!! Linda has become a friend from the 1st visit and I actually look forward to my appointments here. She is always available to answer my questions and help address any concerns I have. The team of mechanics are amazing also! More

Excellent Service Had a great experience with the service department. Stephen Lorey went above and beyond, and really took care of me. He kept me in the loop and did ev Had a great experience with the service department. Stephen Lorey went above and beyond, and really took care of me. He kept me in the loop and did everything he could to make this an easy and pleasant process. Thank you Stephen & service techs! More