Mercedes-Benz of Reno

My recent service experience was a demonstration of disrespect and complete disregard to me as a long time and loyal customer of Mercedes. disrespect and complete disregard to me as a long time and loyal customer of Mercedes. More

In these current times finding a car dealership that’s doesn’t charge over MSRP can be a bit challenging. I was in search of a Mercedes Benz but found several dealers charging a “dealer mark up” of $4 doesn’t charge over MSRP can be a bit challenging. I was in search of a Mercedes Benz but found several dealers charging a “dealer mark up” of $4,000 to $,5,000 over MSRP. After an extensive and exhaustive search both locally and out of state, I was having difficulty finding a dealership willing to sell at MSRP, that is, until I came across Chance, at Mercedes Benz of Reno. After determining that the dealership was willing to sell the car at MSRP (without any dealership markups), I decided to fly down to further discuss a possible purchase. After deciding on the vehicle, I found it wasn’t readily available on the lot, and I would have to special order the car, which, would take several months to receive. During the waiting period, I was in constant communication with my salesperson, Chance. I was updated periodically on the progress of the build and received timely responses to my plethora of questions. After a few short months my vehicle arrived. The car was equipped with all my requested options and without any “additional” dealerships add ons. The entire process was pretty painless and went very smooth, and at no time did I feel pressured and/or obligated to purchase the car. Chance, did a great job as my salesperson. He was very professional and exhibited an extensive knowledge on the Mercedes brand and the various vehicles in the fleet. I found both he and the dealership to be honest and forthcoming, which, only enhanced my overall positive buying experience. I would be remiss if I didn’t acknowledge two other individuals who were involved in purchase. Scott And Javier. Although, I opted to wait on the service packages, Scott (finance director), did a phenomenal job in presenting and explaining the various options available to me. With the myriad of systems and operational functions that make up a GLS, Javier (product concierge) was instrumental in demonstrating and explaining the nomenclature of each, which, I found extremely beneficial. Their assistance coupled with the customer service provided by Chance from the onset and throughout the entire process is commendable. It’s evident that this dealership keeps customer satisfaction at the forefront and continuously strives to embody and implement those guiding principles which, shapes each and every customer interaction. The criticality of a dealership fostering a meaningful and longstanding relationship with its customers is imparative and can’t be overstated. It’s a mindset that’s created internally and requires the buy-in of all personnel at the dealership. This mindset was clearly showcased in the customer lounge in a framed piece which, hangs on the wall and is signed by staff highlighting the dealership’s pledge to meet and/or exceed customer expectations. This speaks volumes of the dealership’s genuine desire and steadfast commitment in wanting to provide the highest level of service possible. So, if your looking to purchase a Mercedes Benz from a dealership that’s honest, has great customer service and offers a low key and stress free buying environment, I would highly recommend visiting Mercedes Benz of Reno. More

Dealership is very busy, no room for parking. Service consultant, William Goodpasture, very helpful and informative. Appreciative his good updates. Service consultant, William Goodpasture, very helpful and informative. Appreciative his good updates. More

Great service and customer care for me and my SUV. I appreciate the service managers I appreciate the service managers More

From the buying process to the service departments, was great. When it comes to the service department they are amazing most specifically Will. Every time I have an issue with my car whether I have an appo great. When it comes to the service department they are amazing most specifically Will. Every time I have an issue with my car whether I have an appointment or not he takes care of what needs to be done. More

No updates were given. No phone calls were returned. When I drove up to the dealership, service people were together in a small glass walled office, next to the coffee ro No phone calls were returned. When I drove up to the dealership, service people were together in a small glass walled office, next to the coffee room....did not seem so busy. Yet, when I call to the service department, their answering service was unable to find any service adviser at all. Can't find the manager, put's me into the voice mail, which did not get returned. Day after day. Took the car to a different shop after the repairs and was told by that shop that MB of Reno had been misleading/wrong about one of the issues, had to pay additional 300$ for some correctional diagnostic fees, another 2 days in a shop. Maybe they are short of staff, don't know. Just in case, changed my choice for the next vehicle. My wife's car gets serviced in another dealership and it's night and day. More

Made an appt for recall work. Scheduling the appt was very easy and they worked around my schedule to get in and get the work done. Service dept staff was great. Scheduling the appt was very easy and they worked around my schedule to get in and get the work done. Service dept staff was great. More

Daleney took care of almost everything that was needed to be done with great care and was delivered on time be done with great care and was delivered on time More

Delaney was the best. She kept me very informed and was on top of making sure everything got done right. She kept me very informed and was on top of making sure everything got done right. More

Service Department won’t return calls. They take your car. They take your money, but in between you can’t get them to answer the phone or return your call. Just need an estimated completio They take your car. They take your money, but in between you can’t get them to answer the phone or return your call. Just need an estimated completion date and they can’t even text you a response. I would expect more from a Mercedes dealership. If I had any suggestions for future customers, it would be find a private mechanic or drive to Roseville Mercedes and save yourself the hassle. I won’t be making the same mistake again. More