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Mercedes-Benz of Richmond
Henrico, VA
891 Reviews
Mercedes-Benz of Richmond has been a trusted dealership in greater Richmond, and since we opened our doors in 1960, our focus has never wavered. We’ve earned our reputation by consistently delivering an excellent service and ownership experience every step of the way, offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 891 reviews
March 19, 2024
I received a warming welcoming greeting when I arrived from Sam and Steve, both are friendly and professional! Steve explained the re-call process and delivered on time, Steve’s a tremendous asset to y from Sam and Steve, both are friendly and professional! Steve explained the re-call process and delivered on time, Steve’s a tremendous asset to your team of professionals! More
by Judy.kilgour
Employees Worked With
steve
Helpful March 18, 2024
Everyone was very helpful at the dealership from the ASP to the cashiers. Quick turnaround to the cashiers. Quick turnaround More
by terry.welles
March 14, 2024
The staff was courteous and professional. The made sure that I was kept informed. It was a wonderful experience, I have never been treated better by a dealership. I will definitely refer them The made sure that I was kept informed. It was a wonderful experience, I have never been treated better by a dealership. I will definitely refer them to friends and family. They will continue to be my go to dealership. Exception Job Mercedes-Benz of Richmond! More
by lmorse
March 07, 2024
Mercedes -Benz of Richmond is the only place I go to have my vehicle service. my vehicle service. More
by Forhisgrace1962
Employees Worked With
February 29, 2024
I'm from out of town and brought my 2017 GLE AMG in without an appointment when check engine light came on. They took it in for diagnosis, verified the issue, had their a driver drop me off at at a r without an appointment when check engine light came on. They took it in for diagnosis, verified the issue, had their a driver drop me off at at a restaurant for lunch, then pick me up. In the meantime they fixed the GLE. All this in a 2 hour time frame. Couldn't ask for better service! More
by robmb
Employees Worked With
Summer
February 26, 2024
Christina was super friendly and super helpful. In addition to Mercedes amazing cars this type of personality makes owning a Benz a different experience then the rest. In addition to Mercedes amazing cars this type of personality makes owning a Benz a different experience then the rest. More
by adil.oudrhiri
Employees Worked With
Christina
February 21, 2024
The service was great, and the repair was done in timely manner. I was given a rise home and was offered a ride to come pick up, I Just wished they honored the warranty contract i had with Endurance. manner. I was given a rise home and was offered a ride to come pick up, I Just wished they honored the warranty contract i had with Endurance. More
by flamingsword60
Employees Worked With
Steven Hunnewell
February 20, 2024
Well, I got to know everyone very well and everyone is very polite not stuck up like some other dealerships . They actually say hi and mean it. Very prompt service and did I mention very professional. The very polite not stuck up like some other dealerships . They actually say hi and mean it. Very prompt service and did I mention very professional. They all get 5 stars ! More
by Mercedesbenzc450
Employees Worked With
Steven
