Mercedes-Benz of Rocklin

Wayne did a great job for me. I appreciated the good service and professional he demonstrated. I appreciated the good service and professional he demonstrated. More

Showed up announced, check book in hand, and the process still took hours. After agreeing on a price listed on the dealer sheet, the seller hand writes an additional 10,000 in dealer markup and expects me t still took hours. After agreeing on a price listed on the dealer sheet, the seller hand writes an additional 10,000 in dealer markup and expects me to just be ok with that. I was looking to do more business with this dealer, but am now considering driving further to get better, if not truthful, service. The second sales associate we dealt with was scrambling to save a sale the first salesman couldn’t care about. More

Great communication with me regarding what they need to change and whole process explained. John, our service coordinator was excellent on his job. Would continue to go to Mercedes at Rocklin. change and whole process explained. John, our service coordinator was excellent on his job. Would continue to go to Mercedes at Rocklin. More

They have a great coffee machine! My loaner car was awesome! I like dealing with Wayne. My loaner car was awesome! I like dealing with Wayne. More

Friendly Staff and my friendly Service advisor is always on top of my issues and he always do a follow up of the job that has been done if it has been done correctly. on top of my issues and he always do a follow up of the job that has been done if it has been done correctly. More

Very efficient professional and honest. Always get an accurate quote and a call for any questions Always get an accurate quote and a call for any questions More

You kept my car for almost 5 days, for maintenance and brake service. While , I understand that part might be difficult to get currently I believe that was an excessive amount of time to be without my veh brake service. While , I understand that part might be difficult to get currently I believe that was an excessive amount of time to be without my vehicle. More

Great dealership great service the Sales Rep Fadi is a professional, and has very good communication and customer service skills. Chris, the finance manager was also great at helping us purchase our firs professional, and has very good communication and customer service skills. Chris, the finance manager was also great at helping us purchase our first and new Mercedes. Jack Gollos is also very professional, and was very helpful with the tutorial. More

Very nice dealership with a good selection of vehicles. All the folks involved were very professional and helpful. All the folks involved were very professional and helpful. More

Extreme lack of customer service! I would never buy a car from them again. First they lied about how much my new lease payments would be. Plus I know they sold my 2022 trade in for an I would never buy a car from them again. First they lied about how much my new lease payments would be. Plus I know they sold my 2022 trade in for an extreme premium after telling me I’m so upside down on my loan. Usual bait and switch tactics. I drive over two hours and they had already ran my credit and told me how much I would be paying. I get there and the whole deal is different. It’s been close to a month and I couldn’t get a call back or any help setting up the Mercedes apps. Usually that’s all done before you leave the dealership. This isn’t my first Mercedes. Overall a bad experience and not a trustworthy dealership. I doubt I’ll keep the car long as I don’t love it. I’ll stick to where I’m from SF or Oakland Mercedes. When it’s time to trade up. More