Mercedes-Benz of Rockville Centre - Service Center

More than once I've registered my complaint with Bill Riedel, Vinny Ruggieri and Antoinette Gordon-Hessing, all part of the management team. No resolution or even a response so far pending my receipt of Riedel, Vinny Ruggieri and Antoinette Gordon-Hessing, all part of the management team. No resolution or even a response so far pending my receipt of a refund. Problem is how they charge for vehicle service. The facts are simple, and it is apparent they recognize the problem but do not want to address the issue nor make a refund notwithstanding the incontrovertible facts here. I would add that their other dealerrater.com service reviews frequently cite 'Pricing' as among their less than stellar attributes. And that goes in spades here. The fact that my invoice shows the technician worked 3 hours and I was charged for 6 hours is the bottom line. The correspondence I sent them provides full details as if it is even necessary. So they are fully aware of my complaint and others should be fully aware of this issue when they bring their MB in for service. More

... Rusel did excellent. He is very knowledgeable and courteous. Throughout the process he stayed at the top of it and kept me informed. My repairs were done nice and quick. It was a pleasure working courteous. Throughout the process he stayed at the top of it and kept me informed. My repairs were done nice and quick. It was a pleasure working with Rusel and Mercedes Benz of Rockwell Center, Thank you More

Rasel Nahar is outstanding. He promise something -- consider it done. Very professional. Vehicle pickup is amazing. Drove in with loaner, 5 minutes later I was out with my car w He promise something -- consider it done. Very professional. Vehicle pickup is amazing. Drove in with loaner, 5 minutes later I was out with my car washed and cleaned. Highly recommend!!! More

My dealership used to be Silver Star Motors In Queens. If today switch it to Mercedes-Benz Rockville Centre, because the difference is big in customer service. If today switch it to Mercedes-Benz Rockville Centre, because the difference is big in customer service. More

The service was exceptional. Rasel was excellent, patience, courteous, informative and very professional. It was worth the drive from Brooklyn. Rasel was excellent, patience, courteous, informative and very professional. It was worth the drive from Brooklyn. More

Services was excellent along with my service adviser name Rasel Nahar, this man was very very kind, professionnal and helpful. I will definitely come back again for my next service very soon . Rasel Nahar, this man was very very kind, professionnal and helpful. I will definitely come back again for my next service very soon . More

MERCEDES-BENZ OF ROCKVILLE CENTRE IS A 5 STAR DEALERSHIP! Buying a vehicle from them is a great experience … responsive, excellent pricing and very knowledgeable sales staff. But the CONTINUING relatio Buying a vehicle from them is a great experience … responsive, excellent pricing and very knowledgeable sales staff. But the CONTINUING relationship is built on top-notch service. That’s what keeps me coming back and MBRVC delivers the best! That's because they have the best people … Service Manager Vinnie Ruggieri is an expert, in touch with his staff and his customers’ needs. Service Advisor Justin Ferguson was knowledgeably helpful, friendly and effective. Mercedes-Benz of Rockville Center is the dealership to choose! My recent service experience had something new. My loaner was an EV! The EQB350 that I drove for 2 days was impressive, and interesting. Lifting off the throttle and you experience regenerative braking, the SUV was recharging the battery and slowing the vehicle! The vehicle was quiet, quick and the ride was smooth and responsive, with excellent handling. The EQB350 was everything I’ve come to expect from Mercedes-Benz of Rockville Centre. More

Rasel's service was beyond great! He went more than above to help resolve my issue. I could not be happier. He was kind and supportive throughout the entire experience. He went more than above to help resolve my issue. I could not be happier. He was kind and supportive throughout the entire experience. More

Mr. Rasel was nice, polite, friendly, respectful, straight to to the point, educative and informative. He made my first service experience at mbrvc great and I thank him for that. He’s very knowledge straight to to the point, educative and informative. He made my first service experience at mbrvc great and I thank him for that. He’s very knowledgeable and passionate about what he does. He gave me advice on what to look for and how to care for my car. Such a great man. More

I like this location the service was good and the atmosphere was great I would return again atmosphere was great I would return again More