Mercedes-Benz of Sacramento

great Jack is always been great and wonderful. Always very helpful and very accommodating. He's very nice and wonderful. I will recommend mercedez to everyo Jack is always been great and wonderful. Always very helpful and very accommodating. He's very nice and wonderful. I will recommend mercedez to everyone! More

Experience like no other. I was very pleased to to receive the same service I recieved 11 years ago. Why change what works. the customer is always first at Von Housen. That's w I was very pleased to to receive the same service I recieved 11 years ago. Why change what works. the customer is always first at Von Housen. That's why I keep going back. More

Warranty work Friendly fast service for warranty work performed on my Mercedes. Very good experience from the drive in service area, to the inside waiting area, and Friendly fast service for warranty work performed on my Mercedes. Very good experience from the drive in service area, to the inside waiting area, and the return of my nice clean car!! More

Genuine Service with friendly, knowledgeable people! The staff from top to bottom were all responsive, informative and personable! These folks made car buying an exciting and rewarding event! Rhett Snide The staff from top to bottom were all responsive, informative and personable! These folks made car buying an exciting and rewarding event! Rhett Snider, Brett Kellner, Tim Snider, Julie Garcia and Jason Bryner all worked with me to make my Mercedes Benz purchase a pleasure and as thrilling as the car itself! All my expectations were met and exceeded! I would recommend this dealer and ALL these folks for a GREAT car buying experience! More

Always a great experience This is no my first car from Von Hausen MBZ. Each and every visit has been an awesome experience. They don't practice the hard sell. I am always more This is no my first car from Von Hausen MBZ. Each and every visit has been an awesome experience. They don't practice the hard sell. I am always more than pleased with the out come of my visit. More

Service Jack is a very great guy! I alway look forward to him helping us! I'm glad he help us! We will recommend him to anyone we know that have a Mercedes th Jack is a very great guy! I alway look forward to him helping us! I'm glad he help us! We will recommend him to anyone we know that have a Mercedes there! More

My First Benz Purchase I was looking to trade in my car and I was pleasantly surprised by the professionalism and promptness that Dustin provided me with during my very firs I was looking to trade in my car and I was pleasantly surprised by the professionalism and promptness that Dustin provided me with during my very first experience with purchasing a Mercedes at the Sacramento dealership. My expectations were further exceeded with how hassle free and completely seamless Dustin made it by diligently calling me back with vehicle specs I requested and making sure all my needs were met. Furthermore, he patiently took the time to clearly expelling the cost breakdown, mileage limit, all car features and all questions I had. This was by far the easiest car buying process I've been through and I am elated to say that it is because of my experience that I will be loyal to purchasing from Mercedes Benz of Sacramento indefinitely. More

Efrain Vasquez, in the service center, is exceptional! Efrain was extremely responsive to all my service needs and went well beyond the call of duty to ensure that my vehicle was properly serviced and runn Efrain was extremely responsive to all my service needs and went well beyond the call of duty to ensure that my vehicle was properly serviced and running like new! More

sold a 2012 E350 certified preowned car In 2015 I bought a 2012 preowned certified E350. From Mercedes of Sacramento, I allowed it to sit in my garage for two years, to keep low miles. In M In 2015 I bought a 2012 preowned certified E350. From Mercedes of Sacramento, I allowed it to sit in my garage for two years, to keep low miles. In May of 2017, I took it to a Fresno Landrover dealership, for trade for a new Range Rover. That dealer said he wouldn't give me a Nickle for it because the car fax showed it was involved in an accident. keep in mind when I first test drove the car I advised the salesman and test drive with the service manager that the rear end of the car feels sluggish like it's been involved in an accident. I also stated it pulls to the right. They both assured me the car had not been in an accident. At purchase I discovered the rear lower body of the car was damaged. They repaired it and had it for two weeks. In 2017,, The Sac MBz dealership would not pay off my 2012 E350, trade and rolled 8k in my purchase of a 2017 Eclass. The sales manager claimed he did all he could. I wanted to speak to the owner, Jason said he is in charge and the owner has better things to do. I say they should stand by their initial word and should have taken the wrecked car totally off my hands. (Imagine stating to a reputable dealership the car drives like it's been involved in an accident and discover two years later I was actually right. Folks beware, just because a car says certified preowned and they show the fancy videos, of the mechanics thoroughly inspecting the car, doesn't mean squat. Jason the sales manager, is a good guy, but to still be 8 k upside down on the car, rolled into a new loan is a steep lesson. It stopped me from getting a new Range Rover.I am a warden, I say that to express no organization, should stop a legitimate complaint from reaching the real boss. I stopped in Fletcher Jones, Mercedes of Las Vegas, they stated they had the same thing happen to one of their clients and although, the client was upside down. They took the loss and took him completely out of his unknown wrecked sold wrecked car. Initially, I started to take this issue to the local sacramento news channel, but because my family has purchased mercedes from that store , I refrained from doing it. What I do know if the owner looked at the initial service records of all my complaints of the car feeling like it has been in an accident. He would have taken the car totally off my hands. More

Excellent Service Jon was very nice and helpful and I was given a loaner car. Adrian, as always, was also very helpful. I will continue to bring my car there for servic Jon was very nice and helpful and I was given a loaner car. Adrian, as always, was also very helpful. I will continue to bring my car there for service or repairs More