Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Mercedes-Benz of Salem

Salem, OR

Overview
Employees
Reviews
Vehicles
4.8
761 Reviews
Welcome to Mercedes-Benz of Salem -- The Northwest's oldest Mercedes-Benz dealership for a reason! We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing! Mercedes-Benz of Salem is owned and operated by our family, the Donofrio's, and has been a longstanding part of the Salem and Willamette Valley community since opening its doors in the late 1980's. Our dealership has grown with the community, building lasting relationships with community members and providing high quality Mercedes-Benz products and services.
Contact Dealership
View Awards

2405 Commercial St. SE

Salem, OR

97302

Directions

By Type

Showing 761 reviews

April 14, 2023

They were not helpful. And when questions were asked the responses give we’re not customer service friendly. More

by K.D.CRAWFORD87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Schmidt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Don Post
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Cole
1.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Carroll
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 20, 2023 -

Mercedes-Benz of Salem responded

We apologize if your experience with our team did not meet your expectations. At Mercedes-Benz of Salem, we strive to provide exceptional customer service, and we take your feedback seriously. Thank you for bringing this to our attention.

Helpful
April 14, 2023

Switch from Willsonville 100% better love your operation. easy to get in very efficient staff. More

by SCOTT@JENKI.VIP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 20, 2023 -

Mercedes-Benz of Salem responded

Make the swap! Thank you for your positive feedback! We're glad to hear you had a great experience at Mercedes-Benz of Salem and look forward to serving you again in the future.

Helpful
April 14, 2023

Service was excellent ethical feel loved don. Courteous. Was glad Fox News wasn’t on More

by PAT.BARRETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 20, 2023 -

Mercedes-Benz of Salem responded

Thank you for your positive feedback! We're glad to hear you had a great experience at Mercedes-Benz of Salem and look forward to serving you again in the future.

Helpful
April 11, 2023

Exceptional service! Friendly staff! Don is an asset to the company! He takes the time to explain what needs to be done and the cost. The repair staff deliver the service More

by RAS72596
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 20, 2023 -

Mercedes-Benz of Salem responded

Don is the man! We're glad to hear you had a great experience at Mercedes-Benz of Salem and look forward to serving you again in the future.

Helpful 1
April 08, 2023

I have found them to be very courteous and friendly. the y are very timely and keep you informed about the progress if a problem occurs. More

by GILLETTBEAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 20, 2023 -

Mercedes-Benz of Salem responded

We do our best to keep the information flowing. We're glad to hear you had a great experience at Mercedes-Benz of Salem and look forward to serving you again in the future.

Helpful 1
April 07, 2023

They are awesome to deal with. Best dealership around in my opinion. Don is the man. More

by benjohnston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Harder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Octavio Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren S
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 20, 2023 -

Mercedes-Benz of Salem responded

Best dealership with the best customers! We're glad to hear you had a great experience at Mercedes-Benz of Salem and look forward to serving you again in the future.

Helpful 1
April 07, 2023

Super sweet workers always gets the job done only thing is they never have loaners More

by ARI.UMORALES4872
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 20, 2023 -

Mercedes-Benz of Salem responded

Thank you for the feedback regarding loaner vehicles. We're glad to hear you had a great experience at Mercedes-Benz of Salem and look forward to serving you again in the future.

Helpful 1
April 06, 2023

They are very professional and courteous! Keeping my sprinter updated and road ready, great folks! More

by mvtcorvallis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 20, 2023 -

Mercedes-Benz of Salem responded

We're always here to get your Sprinter road ready! We're glad to hear you had a great experience at Mercedes-Benz of Salem and look forward to serving you again in the future.

Helpful
April 06, 2023

They have always treated me great when I have used them for service. I will use them again when I need a dealers service. More

by joe@joebuilds.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 20, 2023 -

Mercedes-Benz of Salem responded

And we will always treat you great! We're glad to hear you had a great experience at Mercedes-Benz of Salem and look forward to serving you again in the future.

Helpful
April 05, 2023

Well to put it simple I was more than pleasantly surprised by the help I received from Tony. He was professional, welcoming, attentive, and shower supervisor customer service! He is a surety an as More

by phlmddx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Helpful
1
...
33
34
35
...
77