Mercedes-Benz of San Antonio - Service Center

Absolutely the worst experience ever dealing with a car dealership. Took two months to complete repairs on car with damage to rear bumper and taillight. Finally just had to go get the car. Communication dealership. Took two months to complete repairs on car with damage to rear bumper and taillight. Finally just had to go get the car. Communication is poor if any. I am amazed they are still in business the customer service was so bad. There are other Mercedes Benz certified body shops in San Antonio do your research and go there. Stay away from this body shop. More

Service was not good, it seems that they prioritize commissions over customer service. only needed to have my locks on the tires removed, they told me they could help me right away assuming I would buy commissions over customer service. only needed to have my locks on the tires removed, they told me they could help me right away assuming I would buy the tires from them, when I told them that I already bought the tires elsewhere and just needed the lock removed , they said that the wait time was going to be 3 days, and they couldn’t help me. More

MBSA, you are an embarrassment to the MB brand. Absolutely horrendous service. Within 2 days of paying $5000 at the MB-certified dealer collision center to replace the front bumper and associa Absolutely horrendous service. Within 2 days of paying $5000 at the MB-certified dealer collision center to replace the front bumper and associated front end parts on my 2018 E-class, I start getting maintenance and error lights I had never before had (turn signals inop, adaptive high beam assist inop, low beams inop, blind spot sensor inop, traction control iBooks, etc.). When I bring my car back the next week to the body shop to have it checked out, the collision center tells me there’s nothing they can do and to go to the service department. When I go to the service department to have the lights checked out they tell me that a critical under-car body panel was never installed from the first repair at the collision center, so therefore the “repairs” for the front bumper were never actually completed. The service department even sends me a picture and explains to me that water penetration into my electronics from this missing panel is the cause of all the lights on my dash. When I call and tell the collision shop about their obvious mistake, they make absolutely no apology and are rude, combative, evasive, and disrespectful. Linda and Jeff are absolutely unprofessional. More

Never take your vehicle to this dealership I suggest you take it to Bernie or Salma were there honest. I have been lied to having to do with from wiring under my car claiming it had to do that that’s why my take it to Bernie or Salma were there honest. I have been lied to having to do with from wiring under my car claiming it had to do that that’s why my camera failed a week later I receive a recall. Second time they were shady $400 will return back to me says they do not provide the service properly. Third time all they kept trying to do and what it seems like was to get a new engine out of me they put a new filter in front of me claiming that the one that I have prior had metal I have pictures videos and everything. so I took it to another Mercedes it has nothing to do with my old change or the filter in front of me they change the filter and put a new one when I got my car back I got my old filter which somebody put some kind of metal shavings because the oil was empty out and none was found. Mr. Cabazos said he was going to back up his people because they knew what they were doing hopefully he knows that the kind of mechanics he has or service advisors want to make money and try to rip you off by lies More

Terrible stay away they didn't not do as I asked and left my car in pieces appon pick up. my car in pieces appon pick up. More

Well that was disappointing. I called last week to set up an appointment to have a service on my S550 and was assured that it could be done in a 2 hour window. Today I showed up I called last week to set up an appointment to have a service on my S550 and was assured that it could be done in a 2 hour window. Today I showed up for my 11am appointment, checked in and was told to wait at my advisor's desk, Jeff Beecroft, and he would be with me shortly. 30 minutes later no Jeff, I went back out to the check in desk, they called another advisor and I was told they wouldn't have enough time to complete service. Wasted an hour out of my day. I guess I'll have to drive up to Selma. Call me foolish, but I expected more from Mercedes-Benz. More

Worst customer service ever on top of that my husband drove my car to the dealer only to be towed back, my car shut off not even a block away was pretty much told it was my problem. Bad part my car onl drove my car to the dealer only to be towed back, my car shut off not even a block away was pretty much told it was my problem. Bad part my car only went for a tail light and heater issue. Poot business ethics☹️☹️ More

3rd service appointment and very dissatisfied with the lack of communication, long time frame, and lack of good service. Every time my vehicle was returned it always had some sort of damage. lack of communication, long time frame, and lack of good service. Every time my vehicle was returned it always had some sort of damage. More

Extremely disappointed yet again! I’ve taken my 2018 E400 in for the 3rd time for service and have yet to have a positive experience.. This time I was adamant about getting a loaner car due to extremely long in for the 3rd time for service and have yet to have a positive experience.. This time I was adamant about getting a loaner car due to extremely long wait times previously. They kept my car over 8 hours for basically a simple oil change. I pick up my car and realize that the air pressure in the tires had not been checked or reset. And then when I get home in my garage and walk in front of my car I realize that there are greasy fingerprints all over the hood of my beautiful white baby even though Tyler kept telling me that my car was CLEAN and ready to go. I took the loaner back clean and with a full tank of gas which was more than I received it.. The service department here definitely needs attention.. I never had this issue with my BMW, I thought MB was a step above. Oh boy, I have never been more WRONG!!! More

This dealership has the worst customer service I have ever had at any car dealer. I bought a used 2016 Smart car from them and took it in for service. They damaged my door, hood, windshield wipers an ever had at any car dealer. I bought a used 2016 Smart car from them and took it in for service. They damaged my door, hood, windshield wipers and broke the windshield. They also had my car for 8 weeks in the shop to try and repair the damage their service department caused. I was driving down the road at 70mph and the sun visor fell off and lodged in the Steering wheel and almost cause me to have an accident. After all of that I had asked them about canceling my extended warranty due to my lack of confidence in their service department and Daniel the service manager said I’d get back the $2000 I paid. Now Alejandro Sandoval in the finance cancelled it and said I would only be getting back $380. This is not acceptable. This is the worst dealership I’ve ever encountered in my life. More