Mercedes-Benz of Silver Spring

The whole sales staff provided an exceptional customer experience, with Chevist Mitchell leading the way with outstanding, excellent customer service. I would recommend Chevist and the rest of the sales s experience, with Chevist Mitchell leading the way with outstanding, excellent customer service. I would recommend Chevist and the rest of the sales staff to anyone. More

The best service person I have ever had his name is Greg at silver Springs Mercedes-Benz at silver Springs Mercedes-Benz More

My experience with Cliff and Mercedes Benz of Silver Spring has been fantastic! Would recommend them to everyone Spring has been fantastic! Would recommend them to everyone More

Close to my house, easy accessible to service lane. Very clean facility. Near gas station Very clean facility. Near gas station More

Wonderful customer service Elio answered all my questions and exceeded my expectations! I’m truly happy with my service! and exceeded my expectations! I’m truly happy with my service! More

Great experience working with Karifa. I had an unexpected need to purchase a vehicle and Karifa made the process completely stress free. With limited time, he was able to help me through I had an unexpected need to purchase a vehicle and Karifa made the process completely stress free. With limited time, he was able to help me through the process efficiently. Great customer service from the entire team. More

Mitchell was very professional and knowledgeable. He made the experience very pleasant, I will be visiting this dealership for all my purchases moving forward. He made the experience very pleasant, I will be visiting this dealership for all my purchases moving forward. More

Great car buying experience working with Karifa! Very nice and knowledgeable and made the buying experience great!! Very happy client!! Thank you Karifa! Very nice and knowledgeable and made the buying experience great!! Very happy client!! Thank you Karifa! More

Working with Cliff has been such a pleasure! I have been looking to purchase a Benz for a while now and Cliff made the process smooth and easy. He worked diligently to ensure optimum customer sa I have been looking to purchase a Benz for a while now and Cliff made the process smooth and easy. He worked diligently to ensure optimum customer satisfaction. He is also very professional and friendly! I highly recommend him! More

I never thought I'd get to rate Ray Goodarzi. A quick story. Back in Sept of 2014 I bought a 2013 SL550. Searched for months to find the right car with the three major options I wanted. ABC, B&O A quick story. Back in Sept of 2014 I bought a 2013 SL550. Searched for months to find the right car with the three major options I wanted. ABC, B&O Sound, Magic Sky. This is the car. My first question to Ray was "Is there any scratches/ curb rash under the lower front of the car"? He blurted out " I just looked underneath and it's perfect". I fly from Texas and have them put the car on a lift. The front cap, underneath was a mess. Not just curb rash but was probably caught on a curb and someone backed away causing it to come unsecured. Other issues: Right side front/rear wheels bent (straightened before I left). Coat hanger on passenger seat broken with a cut in the fascia behind the seat and probably happened at the same time. Took a 2 foot breaker bar and cheater pipe to loosen the front left wheel lugs. The air inlet box under the hood had a section broken in the air inlet grate. Easy access trunk chime was turned off making it inop. Paint felt like 1500 grit sandpaper, needed claybar. The plastic lift plate under the center of the engine was broken. I got the car home and then wrote Jim Elefantis a letter with pictures. He sent me back $1500.00. I removed the front cap and had my friends at the MB dealer where I lived repair it. All other parts mentioned above were replaced. The car was made whole again. Ray was not there the day I picked the car up but I'm sure I'd had some choice words for him. Marcelo Via picked me up at the airport and was my salesman. Finance guy, don't recall his name, and other personnel were very nice. I was disappointed in the condition of the car, but I new I had a good car to work with and everything could be remedied. More