I brought my Mercedes C280 1999 to this serivice center because of a clicking sound which I believed it was from the axle. My car has an aftermarket warranty so I wanted to know if there is any problem with the axle, I fix it so it doesn't lead to a bigger and expensive problem.
They said, if I only want to know whats wrong with the car, I should pay 122$. but if I bring it in for service, there won't be any charge. car had also a very little rubber sound from steering.
after half a day, their mechanic called me, told me that the sound appears to be from the transmission and asked my permission to tear down mt transmission. I told him no because if he would do that, my warranty company consider that as start fixing without informing them and they wouldn't pay a dime. so I didn't give him permission to go further.
They charged me 122$ plus 20$ for hazmat!!!! and their diagnosis was :
1. The sound appears to be from transmission, owner didn't agree to do further diagnosis
2. steering shock is bad, the sound of rubber if from steering shock
and Balljoints and shift rod end bushing was bad too. so I bought parts and bring them to a Mercedes specilis "Fred Pulliam" In Silver Spring. People were talking highly of him and his prices were very reasonable and good.
1. After changing balljoints and shifer bushing, the sound was still there
2. After changing steering shick the sound of rubber was still there
I asked fred to diagnos the sound, his associate, Mike, immediately diagnosed it. put the car on the jack and showed me the origin of the sound! It was not from transmission, it was as I thought before, from axle and he said that the sound is absolutely normal. Shaft has to play a little in its place and there is nothing wrong with the transmission or axle and thank god that I didn't let Herb Gordon tear down my transmission for nothing!
About the rubber sound from steering, he immediately dignosed that too. it was nithing, he lubricated the area and sound simply dissapeared.
I'm extremely dissatisfy with herb gordon service and I will never, ever bring my car there again.