Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Mercedes-Benz of Silver Spring - Service Center
Silver Spring, MD
317 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
317 Reviews of Mercedes-Benz of Silver Spring - Service Center
Sort by
February 14, 2024
Scott McLaughlin was the service agent for my 2010 GLK 350 SUV. He was very professional and competent in assuring me that my car will be taken care of. He kept be informed with what was being done and ev 350 SUV. He was very professional and competent in assuring me that my car will be taken care of. He kept be informed with what was being done and even texted me a video of what was causing the problem with my car. I am thoroughly satisfied with the service I received from Scott. More
by teach820
Employees Worked With
Helpful February 13, 2024
I took my S-Class 580 for service at Mercedes-Benz of Silver Spring because the battery symbol displayed on my screen and certain function was inoperable, they found a fault in the 12 volt battery and re Silver Spring because the battery symbol displayed on my screen and certain function was inoperable, they found a fault in the 12 volt battery and replaced it,I’m back on the road and very satisfied. More
by hilton.edmund
Employees Worked With
February 09, 2024
The service I receive in the service department is excellent every time!! Vehicle is fixed right and I never need to worry about the dependability ! excellent every time!! Vehicle is fixed right and I never need to worry about the dependability ! More
by LanceD.
Employees Worked With
February 06, 2024
Great service! Cudos to service advisor Steve Wyatt! Excellent job keeping informed. The car runs smooth as it is a 2001 ES. Cudos to service advisor Steve Wyatt! Excellent job keeping informed. The car runs smooth as it is a 2001 ES. More
by BShawnee
Employees Worked With
February 04, 2024
Professional, resonable, going the extra mile to resolve any issues. No Bulling no pressure. Thanks any issues. No Bulling no pressure. Thanks More
by mrctt99
Employees Worked With
February 02, 2024
I purchased my GLE 350 from Mercedes-Benz of Silver Spring 5 years ago and I am just as pleased with the vehicle, the service, and the staff as I was back in 2019. Their communication, professionalism, Spring 5 years ago and I am just as pleased with the vehicle, the service, and the staff as I was back in 2019. Their communication, professionalism, efficiency, and friendliness far surpasses the other dealerships I've dealt with over the past 40+ years and I highly recommend this location! More
by Chellewildman
January 25, 2024
I had the best experience with my car service advisor Greg Andre. His customer service was exceptional and he got my car ready in two days even though the estimated time was 1 week. Thank you for all you Greg Andre. His customer service was exceptional and he got my car ready in two days even though the estimated time was 1 week. Thank you for all your help, I appreciate you. More
by Mildred.A
Employees Worked With
January 19, 2024
Mile One Mercedes, especially the Sevice Department led by Tom Rodkey is second to none! by Tom Rodkey is second to none! More
by RLAdams1826
Employees Worked With
Other Employees :
Tom Rodkey
January 18, 2024
Good customer service by Greg Excellent information about the vehicle situation and very accurate with the diagnostic..! about the vehicle situation and very accurate with the diagnostic..! More
by nancy
Employees Worked With
January 13, 2024
Prompt comprehensive service by long term associates Tom Rodkey and Rob Marr. Satisfied customer since Tom became service manager Rodkey and Rob Marr. Satisfied customer since Tom became service manager More
by Dr Bob
Employees Worked With
