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Mercedes-Benz of Southampton - Service Center

4.4

49 Lifetime Service Reviews

575 County Road 39, Southampton, New York 11968

49 Reviews of Mercedes-Benz of Southampton - Service Center

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September 06, 2017

"The very best MB service"

- Watchlady

I could not have asked for better service if I owned the dealership myself. South Hampton is by far The very best in service, professionalism, courtesy etc I can go on and on but only allowed so many words!

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Recommend Dealer
Yes
Employees Worked With
Andy Byers
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 05, 2017

"Badly let down by Smitty"

- Lindsey

Service center had my car for 23 days and didn't do any of the work requested except a service and a New York inspection that I had not asked for and didn't need. Shocking inefficiency.

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Recommend Dealer
No
Employees Worked With
Jeff "Smitty" Smith
July 19, 2017

"Outstanding customer care!"

- mercedes

I couldnt't be any happier dealing with Mercedes-Benz of Southampton. Rob is an awesome guy and very helpful unlike other service managers I've dealt with over the years at other dealership's. He went above and beyond for me and for that reason, I will be seeing Rob for all of my car's services.

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Recommend Dealer
Yes
Employees Worked With
Robert Ghanbari
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 04, 2017

"Smitty is the only reason I keep coming back to MB of SHampt"

- JimH

I have been servicing my MB with Smitty for 18 years. Far and away the best service advisor and knowledgeable technician I have ever encountered. His personal care of your vehicle and his respect for your time and intelligence makes him not only a true asset to MB but the main reason people keep bringing back their cars. MB would be wise to keep him very happy and working for many years to come. He could also teach other advisors at MB nationwide how to best work with their clients and understanding their problems and needs of each MB owner. Ask for Smitty if you need service at MB of Southampton, you'll be very glad you did!

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Recommend Dealer
Yes
Employees Worked With
Jeff "Smitty" Smith
May 04, 2017

"See Smitty for Service!"

- DBOB

My family and I have been customers of Southampton Mercedes for many years. Smitty is our service representative and he has helped all 7 of my family members on many occasions. He is always there for us with a big smile and a swift solution! He is effective, efficient and never fails to get the job done both timely and expeditiously! Smitty goes beyond the call of duty and is a tremendous asset to Mercedes. I always recommend any of my friends who drive a Benz to speak to Smitty when they have a question! Smitty is the best!!

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Recommend Dealer
Yes
Employees Worked With
Jeff "Smitty" Smith
May 01, 2017

"Excellent"

- Fredrick E Nordt

Jeffery Smith as far as I am concerned is an outstanding employee, Mr. Smith took care of my service in prompt manner and I did not have to wait for anything. He had my loaner car ready when I arrived and made my service experience a a pleasure. Mr. Smith is a great asset to Mercedes Benz of Southampton, and they should be proud to have him working for them.

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Recommend Dealer
Yes
Employees Worked With
Jeff "Smitty" Smith
April 29, 2017

"Smitty in the service department"

- Koral Gregor

Smitty in the service department is the best! No matter what the issue is he will go above and beyond to resolve it, and always with a smile! I would recommend this service department to everyone!

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Recommend Dealer
Yes
Employees Worked With
Jeff "Smitty" Smith
April 28, 2017

"Great experience..."

- DebB

I have been leasing cars for years, and I just needed to lease again last year... I wanted to get a different make instead of Mercedes ... I went into 2 different show rooms and my experience was horrible. No one cared, did not even look up from sales desks. I came back to Mercedes Benz of Southampton and it was again, a great experience. But the reason I truly come back is Smitty... he IS the best!!!!! Gets me in and out, car delivered on time and really is knowledgeable.

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Recommend Dealer
Yes
Employees Worked With
Ken Jones
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Jeff "Smitty" Smith
April 27, 2017

"Excellent service"

- Anthony Brown

'"Smitty handling my service needs was above and beyond the call of duty He spotted a vin # error on my ins.card and resolved what could have been a major problem. His overall service rated 1-10 would be an ELEVEN. I will continue to seek out help in the future.

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Recommend Dealer
Yes
Employees Worked With
Jeff "Smitty" Smith
April 19, 2017

"Service and inspection"

- murray

Have been dealing with Andy Byers for several years. Always makes my service experience seamless and is professional and helpful. Even when the service center gets very busy in season, he tries his best to get my car dealt with in a timely manner. Always appreciate his efforts.

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Recommend Dealer
Yes
Employees Worked With
Andy Byers
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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