Mercedes-Benz of St. Charles

I keep coming back because Dean Pontrelli makes my experience as smooth as possible. We live in the same town that is 45 minutes from St. Charles Mercedes so he picks my car up and brings me a loaner experience as smooth as possible. We live in the same town that is 45 minutes from St. Charles Mercedes so he picks my car up and brings me a loaner then drops it off after the service is complete. That is what I call A++++ Service. Thanks Erik White More

I have the given the ratings above because I thought the customer service I received was FANTASTIC! I did not have an appointment but my window was stuck and it was very cold outside. Dean was very empath customer service I received was FANTASTIC! I did not have an appointment but my window was stuck and it was very cold outside. Dean was very empathic and found someone to drive me to work so that I would not be late and had my car repaired by the end of the day. He then had someone pick me up. I could not be happier! More

I bring both of my Mercedes to St Charles for service and have always had a great experience. This location is not the closest to work or home, but I take it there anyway. have always had a great experience. This location is not the closest to work or home, but I take it there anyway. More

Mercedes-Benz of St Charles has been my choice for the last fifteen years in purchasing new vehicles for my family. I have found their service to be exemplary. The employees of Mercedes-Benz of St Char last fifteen years in purchasing new vehicles for my family. I have found their service to be exemplary. The employees of Mercedes-Benz of St Charles are professional, courteous and competent. I will continue to purchase and service my vehicles at Mercedes-Benz of St Charles due to the personal relationships I have developed with Craig Falkenthal and his staff. Sincerely, Terrence J. Bachner More

This was the best experience buying a car ever!! Andrew was great to work with. We felt we received wonderful service and got a great deal. was great to work with. We felt we received wonderful service and got a great deal. More

The team was very welcoming and efficient. Every promise was kept and they were very helpful in informing me about all aspects of the purchase and options with out being aggressive. They acted in a profess was kept and they were very helpful in informing me about all aspects of the purchase and options with out being aggressive. They acted in a professional way and provided excellent service. Everything was delivered as agreed to. More

Earv was wonderful from beginning to end. He was so accommodating with a loaner car. I would recommend Mercedes of St Charles to my friends and family. accommodating with a loaner car. I would recommend Mercedes of St Charles to my friends and family. More

Excellent Service, I gave St. Charles Mercedes all 5 star ratings because they are simply the best dealership around. I have bought many cars from many different dealers, they are without a doubt the easiest ratings because they are simply the best dealership around. I have bought many cars from many different dealers, they are without a doubt the easiest to work with. More

Good experience.....great service! Thanks Carol. I came to shop and ended up buying. I am enjoying the car. I will recommend this dealership to others. to shop and ended up buying. I am enjoying the car. I will recommend this dealership to others. More

I had been shopping for a slightly used car for about 2 months and I had searched high and low. I considered MANY makes, test drove several of them, and I had my eye on a 2013 GLK for sometime. I test drov months and I had searched high and low. I considered MANY makes, test drove several of them, and I had my eye on a 2013 GLK for sometime. I test drove one and had a less than desirable experience at a much closer Mercedes Benz dealership (in Chicago, where I live). So it was with some hesitancy that I phoned MB of St. Charles to inquire about a GLK they had advertised on their website. Carol Bucaro answered my call and she had the perfect mix of niceness and professionalism...and she actually LISTENED to me. After being played by many auto salespersons in the past 2 months (especially the MB folks in Chicago), her genuine professional demeanor was refreshing to say the least. Perhaps more importantly, she followed through with an email that outlined the package of the car I was interested in, and within a day, I got a detailed record of all estimated costs (including my expected trade-in value, money down, monthly payments at 60 months as I requested) that we had discussed over the phone. Wow, something in writing...and to my liking. Carol understood that my coming into St. Charles was a good 45 miles for me, and that she didn't want to waste my time. I had heard things like this from other salespersons recently, but I decided to take a chance and pay her a visit. I'm certainly glad I did. My visit was quite surreal in several ways. First, I got to take a look at the 2-13 GLK while my vehicle was inspected for its trade-in value. The 2013 GLK I looked at looked really good to me, and I have to admit I had visions of seeing key scratches, finding out there was some accident, that the Premium Package was missing several essential qualities, etc. (or some other problem) on the way to the dealership. Why? Because I had some false promises by other salespersons; especially the folks at my local MB dealership in Chicago. I was a bit leery going to St. Charles because of the "Premium Package" that was advertised; and that such packages are advertised on the internet at other dealerships even though one finds out that they are NOT complete packages. However, the GLK I was purchasing was LOADED; it had everything as advertised (and a couple extra bells/whistles) and the only thing missing was a sunroof (which I knew going in). Second, I quickly found out my car was worth what I was told over the phone; no problems there. Third, I was asked if I wanted to proceed with the purchase, and off we went. They were making changes right there and then; no games. Fourth, the actual quote of my monthly payments was a few dollars LESS than the estimates I received via email. I met with Gene Woods to discuss financing, and quickly discovered I qualified for 1.74% financing (a quarter point better than my lender's rate). Gene was very informative and made some good recommendations regarding service options and extended warrantees that made sense to me. It didn't hurt to learn that he rescues dog in his spare time (I'm a big dog lover, and we quickly exchanged some pics of our "boys"). I might add that I had considered getting an after market remote start installed, something that costs about $1400 (through the iPhone). However, Gene informed me that I may NOT want to get this option because it typically causes problems with the electronic system. Imagine that; dissuading a customer from spending money out of concern for the customer's best interest. Most others would tack on as much as they could in order to get a few dollars more on the purchase/finance. By the way, I just remembered that the MB sales manager in Chicago told me that my taxes would be approx. $4400 on a 2013 GLK that was listed for about 40K. However, Gene pointed out to me that my taxes (I live in Chicago; they're high!) are not based on the listed price, but on what I owe after down-payment and trade-in...which was CONSIDERABLY less than what the Fletcher Jones folks told me! Professionalism (not the pretentious fluff), honesty, prompt and legitimate service, graciousness, and a down-to-earth personal touch sums up my two hours at this dealership. I won't hesitate to contact Carol and Gene in the future. I hope they'll be around in the next 4-5 years when I consider upgrading to a newer model. Lastly, let me say a few things about me. I'm an academic and I engage in scholarly research and teaching. I tend to take a critical view on things. I've owned VWs for over a decade, and my local VW dealership lost my business because to put it succinctly, they were not straight-forward with me recently and I was displeased with VW's customer service. I've never been into status symbols, and frankly, I kind of thought Mercedes Benz was just that...until I did some research and discovered the 2013 GLK (used/low miles) with the options I got was the perfect car for my needs. After driving it for a couple weeks, I couldn't be happier. Like all my friends who own MBs have told me, it is a "solid" ride, and I think it's the smartest car I've ever driven. It's definitely worth paying a little more. In closing, Mercedes Benz of St. Charles won me over, and I look forward to doing business with them in the future. If you live in the city, it would be well worth the trip. More