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Mercedes-Benz of Tampa - Service Center

4.7

1,349 Lifetime Service Reviews

4400 North Dale Mabry Hwy, Tampa, Florida 33614

1,349 Reviews of Mercedes-Benz of Tampa - Service Center

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September 02, 2018

"Customer service"

- Potterybarn2

After experiencing a flat tire, Embrace towed my car to Mercedes of Tampa due to distance over the St. Petersburg dealer I traditionally work with. After being told that my vehicle was not on the lot, and a 3 plus hour search, my vehicle was located. I purchased the tire protection at the time of the lease and shared this with the serviceman. Bob. I was later told I don’t have the protection and would have to pay for the repair. I repeated to Bob and again the Jesus when I picked up my vehicle that I did have the protection, in fact I had used it 6 weeks earlier. After several minutes of debating this, the service man shared that I can send my receipt to the warranty company for a refund. I took his suggestion the following day and was shicked to hear that it wouldn’t be covered now as the dealership didn’t get the required preauthorization. I brought this to John, the service manager. He shifted blame on me and asked if I provided a copy of my warranty to Bob. I hadn’t, it wasn’t requested nor have I the 4 previous times I used the warranty so I didn’t know if was required. The manager said he would reach out to the service location I traditionally frequent to see if anything can be done and he would call me back the next day. That was 2 days ago. In heinsight, it’s the worst customer service I have experienced with Mercedes and would strongly suggest you visit another dealer for your service needs.

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Recommend Dealer
No
Employees Worked With
Bob Net
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 05, 2018 -

Mercedes-Benz of Tampa responded

Thank you for taking the time to leave your review. We strive to provide exceptional customer service, therefore, I regret to hear about your negative visit with us and the miscommunication that occurred. I would like to speak with you further about this issue, if you would please contact me at your convenience. Alex Glickman, General Manager, 813-580-5251

September 02, 2018

"Best Service Out!"

- Breezy

Joey is the best service provider I have ever had. He makes it so easy to get things done and makes it easy and effortless when bringing my vehicle in. He makes going to the dealership fun and is very honest and down to earth! I would recommend him to anyone.

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Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joey Helenek
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 07, 2018 -

Mercedes-Benz of Tampa responded

Thank you for your positive review of Mercedes-Benz of Tampa. I am very pleased to hear that Joey is the best and makes things easy. Thank you for your business and we look forward to working with you again in the future. Alex Glickman, General Manager

August 22, 2018

"SERVICE EXPERIENCE "

- SLK320!

Service advisor is very reliable and courteous. Very comfortable lounge while waiting for your car to get fixed. They are very pro customer and dealership is always clean and conducive for relaxation too.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jaleel Khan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 07, 2018 -

Mercedes-Benz of Tampa responded

Thank you for your positive review of Mercedes-Benz of Tampa. I am happy to hear that our team was reliable and you appreciated our customer service amenities. If there is anything we can do for you in the future, please let us know. Alex Glickman, General Manager

August 16, 2018

"Unparalleled assistance "

- NAL

Mr Helenek ensured my service visit was seamless, convenient and, actually, a pleasure. He was organized in all aspects and I couldn’t comment on response-time, as he was quick to notify me at every turn., Mr. Helenek Is genuinely concerned for his client”s service - going above and beyond. Further, he is friendly and conversant; even remembering I had a rescue pup! Thank you for the great service!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joey Helenek
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 17, 2018 -

Mercedes-Benz of Tampa responded

Thank you for your positive review of Mercedes-Benz of Tampa. We appreciate your business and I am glad that Joey provided a convenience and timely experience. Please do not hesitate to contact us if we can be of any further automotive assistance. Alex Glickman, General Manager

July 19, 2018

"Service advisor and service in general"

- Misty

I took my vehicle in for service and Darrell Williams is an outstanding service advisor. Mercedes Benz of Tampa also took care of the issue in a prompt timely manner. Outstanding service advisor and, outstanding service center will purchase again through this dealership.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Darrell Williams
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 20, 2018 -

Mercedes-Benz of Tampa responded

Thank you for the great review of Mercedes-Benz of Tampa. Your satisfaction is important to us, so I am pleased that Darrell is outstanding and prompt. We look forward to working with you again. Alex Glickman, General Manager

May 09, 2018

"Fernando is a True Professional!"

- DEBBIE15

Fernando was available, approachable, open to listen, and responsive to a concern I had. He personally took care of my wiper blades right on the drive to get me back on the road safely and quickly. Thank you!

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Recommend Dealer
Yes
Employees Worked With
Fernando Muniz
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Bob Net
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 10, 2018 -

Mercedes-Benz of Tampa responded

Thank you for your positive review of Mercedes-Benz of Tampa. I am very pleased to hear that Fernando was approachable and responsive. Thank you for your business and we look forward to working with you again in the future. Alex Glickman, General Manager

May 03, 2018

"Excellent Service"

- oleach

Excellent service all around by Mr. Dan Willing, Service Advisor. He explained what was found and didn't try to "over-sell" me on possible services that may or may not be necessary at the moment. In my profession as a Hotel General Manager, service is extremely important on a daily basis to me.

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Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dan Willing
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 04, 2018 -

Mercedes-Benz of Tampa responded

I am glad you enjoyed your experience at Mercedes-Benz of Tampa. I am happy to hear that Dan provided excellent service. Please let us know in the future what we can do to assist you further. Alex Glickman, General Manager

April 29, 2018

"Always an amazing experience!"

- LEONMEGAN90

I’ve been dealing with Mercedes Benz service since 2015 and have never found a service advisor who goes out of there way like Joey. With a busy schedule it is very hard to stop in for a service, Joey is always making sure I’m out as quick as possible or ready with a loaner car for me. You can truly tell when someone loves there job, so thank you for providing impeccable service always!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joey Helenek
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 30, 2018 -

Mercedes-Benz of Tampa responded

Thank you for taking the time to review Mercedes-Benz of Tampa. We take pride in exceeding our customers' expectations so I am thrilled to hear that Joey does things quickly. We value your business and look forward to working with you again. Alex Glickman, General Manager

April 21, 2018

"Service w/ Joey"

- KT

Joey always goes above and beyond during my service appointments! I text him when I am coming and he has the rental car and paperwork there ready for me. Very efficient! He always keeps me posted through text messages how my car is coming along. This is my first Mercedes and I have to say due to the level of service Joey gives I will definitely be getting another one! Doesn’t even compare to the “service” that I used to get at Lexus. Thank you Joey!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joey Helenek
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 23, 2018 -

Mercedes-Benz of Tampa responded

Thank you for the great review of Mercedes-Benz of Tampa. I am proud to hear that Joey always goes above and beyond and our team is efficient. We look forward to serving you again in the future. Alex Glickman, General Manager

April 20, 2018

"Joeys excellent service "

- lilomar179

I’ve been working with Joey for about 8 months on my car now and he’s been absolutely phenomenal. He’s helped me with fixing my car and has made it very fun and easy for me.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joey Helenek
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 23, 2018 -

Mercedes-Benz of Tampa responded

Thank you for your positive review of Mercedes-Benz of Tampa. We appreciate your business and I am glad that Joey as been absolutely phenomenal. Please do not hesitate to contact us if we can be of any further automotive assistance. Alex Glickman, General Manager

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