Mercedes-Benz of West Covina

Very good customer service that was fast and quick. Everyone that helped me was amazing. Everyone that helped me was amazing. More

good perfect best sales good service and helpful will Gaffney come back in the future Gaffney come back in the future More

I paid the asking price Jason Paez quoted me over the phone. I worked with Z on the paperwork and he was very nice, knowledgeable, and patient about explaining the features and how they worked in the car phone. I worked with Z on the paperwork and he was very nice, knowledgeable, and patient about explaining the features and how they worked in the car. However, the used 2022 AMG SL 63 car I paid $118,000 for in cash was damaged but was assured it would be fixed promptly. The trim on the drivers side was ripped off. Also, the front floor mats were filthy and damaged. A damaged car should be fixed before it’s put up for sale. I have been in constant contact with Z but it has been 8 weeks and Service still makes excuses (i.e. it takes a long time to get it from Germany or we ordered the passenger side instead of the driver side without informing us or it will take another 5-10 days to get the part) which will spread this repair out 10 weeks for me. Other MBZ dealerships I have called can get the part in 3-5 days from Germany and installed in one day. I have even offered to buy the part from Fletcher Jones MBZ and bring it to this dealership to be installed and was told no. Jason, the mgr, will not take my calls, has not returned my messages nor answered my email. I have bought many Mercedes over the 25 years and have only had excellent experiences. This has been nothing but a horrible and an extremely time consuming experience to get this damaged car fixed. I have bought many cars from Fletcher Jones and I now regret buying from this dealership. Love the car but soured on the Service. Purchased 2/14/2026. Today is 4/15/2026 and still not fixed. More

It was a pleasure to do business with Manny. All went well. He was friendly, professional, informative and understanding. I will recommend your dealership to my friends All went well. He was friendly, professional, informative and understanding. I will recommend your dealership to my friends More

Great experience at Mercedes-Benz of West Covina—very professional, fast, and transparent from start to finish. Edmund Obiekea was outstanding—knowledgeable, confident, and clearly knows exactly what professional, fast, and transparent from start to finish. Edmund Obiekea was outstanding—knowledgeable, confident, and clearly knows exactly what he’s doing. He made the whole process smooth and stress-free. Highly recommend! More

Good service from John. Your tech finally find the check engine and update the system. Thank you. Next time please turn off radio when finished the work. Your tech finally find the check engine and update the system. Thank you. Next time please turn off radio when finished the work. More

Mario is very helpful. 5 star on service. I just wish they gave me more on my trade in value and honor what they quoted originally. My car is immaculate and no reason to l 5 star on service. I just wish they gave me more on my trade in value and honor what they quoted originally. My car is immaculate and no reason to lower it on final negotiation. They slashed 2K on original estimate. So 4 star overall More

I always take my car to West Covina Mercedes Benz the staff is awesome. The service is good. I will recommend Mercedes-Benz of West Covina. staff is awesome. The service is good. I will recommend Mercedes-Benz of West Covina. More

I had a good experience. I made the splint, showed up and was checked in without any issues. The staff was very attentive and I did not have to wait around. My car was ready I made the splint, showed up and was checked in without any issues. The staff was very attentive and I did not have to wait around. My car was ready t In a timely manner. The coffee and snacks were great also. More

John was great as usual! Set up a rental vehicle to ease the service wait. Set up a rental vehicle to ease the service wait. More