Mercedes-Benz of West Covina

Service advisor is so Kind Fresh, clean nice facility Fast process Kind and. Prompt response facility Fast process Kind and. Prompt response More

Don’t Buy anything here. They don’t honor the warranty!!!! I purchased an upgraded wooden steering wheel from Mercedes Benz West Covina for my 2018 AMG S63. This wood is defe They don’t honor the warranty!!!! I purchased an upgraded wooden steering wheel from Mercedes Benz West Covina for my 2018 AMG S63. This wood is defective and peeling with sharp edges. I took it to Rusnak Mercedes Benz in Arcadia to replace it while it was still under warranty. It took 2 months to get a response from Rusnak Mercedes. During the 2 months waiting for a response the 2-year warranty expired! Per the Service Manager Mike Marsh, said they cannot warranty the item and referred me back to the selling dealership (Mercedes Benz West Covina) where I purchased the item. I went to Mercedes Benz West Covina and spoke to their service manager Ryan Liu. He said the item is not out of warranty and could not warranty the item. However as a courtesy as a Mercedes Bens client they will give me 50% off a new replacement or referred me back to Rusnak Mercedes Bens where I originally reported the defective item. I went back to Rusnak and they said there is nothing they can do. Now I have a steering wheel with sharp edges which make the vehicle difficult to drive and I have been driving it this way for 3 months now with no resolution in sight. More

He is very enthusiastic and patient! Always be able to answer your questions in time Always be able to answer your questions in time More

Our service consultant Dan Ranciglio is the BEST! He kept us informed and also went over everything that was done to our car in detail. He kept us informed and also went over everything that was done to our car in detail. More

Dealership was nice and clean. People were welcoming, and I love how close it is to me. People were welcoming, and I love how close it is to me. More

Very proffessional and responsive, all start level of customer service. Adviser very accurate and rental service is wonderful customer service. Adviser very accurate and rental service is wonderful More

Peter is doing an excellent job as a service advisor. He is always very detailed and takes care of customers’ needs exceptionally good. He is always very detailed and takes care of customers’ needs exceptionally good. More

George is awesome and excellent! He helped me thru the whole process and made it smoothest ever! He helped me thru the whole process and made it smoothest ever! More

Best salesperson and dealership I’ve ever dealt with hands down! Made purchasing a vehicle easy and informative. hands down! Made purchasing a vehicle easy and informative. More

All staff work diligently, responsibly, and provide thoughtful service. I am very satisfied. Thank you! thoughtful service. I am very satisfied. Thank you! More