Mercedes-Benz of Wilkes-Barre - Service Center

I had very professional advisor (Tori) handle the service this time. She was very diligent in listening to my concern on tire change and informed me the options that I had. She managed it well. Also the rece this time. She was very diligent in listening to my concern on tire change and informed me the options that I had. She managed it well. Also the receptionist Jolene was very prompt in scheduling the car pick-up and drop. More

Anna provided FAST, COURTEOUS, FRIENDLY, and PROFESSIONAL SERVICE - VERY HIGHLY RECOMMENDED SERVICE WRITER - JOB WELL DONE !!!! SERVICE - VERY HIGHLY RECOMMENDED SERVICE WRITER - JOB WELL DONE !!!! More

Excellent customer service! She takes the best care of you while your vehicle is being serviced! Thank you Tori Shaw You're the best! She takes the best care of you while your vehicle is being serviced! Thank you Tori Shaw You're the best! More

Tori is very knowledgeable of the Mercedes-Benz Brand and a professional service advisor! Always a pleasure to deal with and makes sure our vehicles are properly maintained and serviced for us at Casey Dent a professional service advisor! Always a pleasure to deal with and makes sure our vehicles are properly maintained and serviced for us at Casey Dental. More

Gail is a phenomenal service advisor. She always comes through and she's always very prompt about getting back to you anytime there is an update. I brought my car from Florida for service She always comes through and she's always very prompt about getting back to you anytime there is an update. I brought my car from Florida for service just because Gail is always taking good care of me, true story. More

John Sawicki in the auto body shop is awesome! !! I purchased a Mercedes and needed some detailing done to fix a few small body flaws. He took the time out of his busy day to see me and do the work !! I purchased a Mercedes and needed some detailing done to fix a few small body flaws. He took the time out of his busy day to see me and do the work at my convenience. I actually stopped in two separate times. Not only did he do a great job, but he demonstrated superior customer service on behalf of the dealership. He is a true asset to your organization. He went out of his way to satisfy my request and went above and beyond to make sure I was a satisfied customer. Thank you again John! More

After having an issue, Henry called to save the day! ! He was attentive, understanding and genuine. Rachel was amazing with keeping me posted on the progress, and had great customer service.. My car was ! He was attentive, understanding and genuine. Rachel was amazing with keeping me posted on the progress, and had great customer service.. My car was looked over thoroughly and came back clean as whistle. Thank you so much! More

Gail has always been a pleasure to work with and she always does the right thing! I appreciate your willingness to take care of my issues and during my frustrations of wrong parts ordered/delivered ( always does the right thing! I appreciate your willingness to take care of my issues and during my frustrations of wrong parts ordered/delivered (not your fault) and with issues not being resolved properly you always found a way to work with me to make them right. Thank you and I always look working with you for my cars needs. Ray More

Rachel Southworth was very helpful and kept me informed with updates on my vehicle as soon as she learned of them. She did her best to make sure I was taken care of and helped arrange a loaner vehicle for with updates on my vehicle as soon as she learned of them. She did her best to make sure I was taken care of and helped arrange a loaner vehicle for me when it was determined my repairs would take more time. As usual, my experience at Mercedes-Benz of Wilkes-Barre has been far superior to any other dealership experiences I've had. More