Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Filter Reviews by Keyword
By Type
Showing 5,073 reviews
September 05, 2018
Very happy My wife and I both leased and bought cars from Metro Ford and Bill Hearley and always a pleasure to deal with and gets you the deal and vehicle you wa My wife and I both leased and bought cars from Metro Ford and Bill Hearley and always a pleasure to deal with and gets you the deal and vehicle you want . More
by STAYCLYDE
Verified CustomerEmployees Worked With
Michelle Hamel, Bill Hearley
September 04, 2018
Courteous and professional. Service Associate attended to my concerns in a courteous and professional manner. He kept me informed as to the service included and kept me informed Service Associate attended to my concerns in a courteous and professional manner. He kept me informed as to the service included and kept me informed as to the progress of the service being done. More
by csmowery
Employees Worked With
Don Eden
September 04, 2018
customer service I always receive excellent customer service. I even purchased my last car here based on service on my previous car. I will continue to come here for s I always receive excellent customer service. I even purchased my last car here based on service on my previous car. I will continue to come here for service and probably my next car too! More
by lqone
Employees Worked With
Jay Ostrander
September 04, 2018
dependable service I've been using Metro Ford as the place to go for service for many years. Service was always done right .I have been treated with courtesy, and more I've been using Metro Ford as the place to go for service for many years. Service was always done right .I have been treated with courtesy, and more than that, the job has always been done correctly and completely. More
by gkliman
Employees Worked With
Dan Ketchum, Jay Ostrander
September 03, 2018
service I use Metro Ford service on both my vehicles because they are very efficient, friendly and professional. MY wait time is always minimal and everything I use Metro Ford service on both my vehicles because they are very efficient, friendly and professional. MY wait time is always minimal and everything thing is explained what was done, and any questions are answered in a professional manner. More
by CARPARTS724
Employees Worked With
Troy Hanlon
September 03, 2018
Quality Service As Expected I have used Metro Ford service since I bought my Ford Ranger in 2003. I have always expected and received excellent service. All service decisions w I have used Metro Ford service since I bought my Ford Ranger in 2003. I have always expected and received excellent service. All service decisions were discussed with me and explained thoroughly; in some cases by the actual mechanic. I should note that I am an engineer by profession, but more importantly grew up and participated in the age when people frequently serviced and rebuilt their own vehicles. I know when people are being honest with me. Metro Ford employees always been honest. More
by MOBRIEN11
Employees Worked With
Don Eden
September 03, 2018
Not pushy and felt at home. They went out of their way to help me and gave me excellent advise. I have want a black F150 truck forever and I finally have the truck of my dreams. They went out of their way to help me and gave me excellent advise. I have want a black F150 truck forever and I finally have the truck of my dreams. I called and visited dealers for 2 months but Metro was the perfect fit for me. I felt at home and my sales lady (Nichole) was down to earth and personable. More
by CCOSO
Employees Worked With
Darlene Shafran, Michelle Hamel, Nicole Bellanger, Sara Wynne
September 02, 2018
Attentive Nicole worked hard during and after my purchase to make sure I bought the vehicle I wanted. Darlene also was very helpful even though she was not my s Nicole worked hard during and after my purchase to make sure I bought the vehicle I wanted. Darlene also was very helpful even though she was not my sales person. More
by MEDIC614
Employees Worked With
Dave Carach, Darlene Shafran, Dave Dariano, JT Tibbits, Nicole Bellanger
August 31, 2018
Why was I dissatisfied: The only thing I was NOT satisfied with was having to pay for 24 lug nuts to be replaced!!! This is a manufacturing defect that does not permit them t The only thing I was NOT satisfied with was having to pay for 24 lug nuts to be replaced!!! This is a manufacturing defect that does not permit them to be put back on the truck!!! Why should a customer be responsible for for a FORD defect?? This is the second time I have had work done on the truck that required ME to pay for them being replaced!!! More
by SDAISYT
Employees Worked With
Technicians first name was Mark.
August 30, 2018
New vehicle see Dan ketchum Truck number 3 salesman Dan answered all my questions about the new features in my 2018 f-150,pulled up a truck to show me new features then we looke Truck number 3 salesman Dan answered all my questions about the new features in my 2018 f-150,pulled up a truck to show me new features then we looked into financing options just a great guy! More
by RJ.CRITTER
Employees Worked With
Victoria McLaughlin, JT Tibbits, Dan Ketchum
