Metro Kia of Madison - Service Center

Metro Kia of Madison service department, and Dan Bowser, did a good job in getting my Sorento in soon and scheduling needed service—a leaking oil pressure switch under warranty. We also decided to perform did a good job in getting my Sorento in soon and scheduling needed service—a leaking oil pressure switch under warranty. We also decided to perform other engine services proactively at reduced rates in view of the engine being partially disassembled which reduced labor coasts. Was also furnished a new Niro loan vehicle during the one week repair which I appreciated. So far so good with the repair. Not leaking oil fortunately. Going forward we may further test and invoke the famed 100K-200K warranty from Metro Kia if warranted, as miles accumulate and I plan to keep and maintain my ,17 Sorento which has been a fine, dependable vehicle. This may well determine whether I purchase another Kia from Metro Kia in future ! Thanks to the entire crew at Metro Kia, especially the service technician and Dan Bowser. Please pass my compliments on to them . More

The worst in terms of communication, service and responsiveness. I wouldn't buy a sandwich from them. responsiveness. I wouldn't buy a sandwich from them. More

I do not recommend supporting this dealership and their salesmanship due to the bigotry hatred racism and inequality that festers in this environment. A very racist incident occurred here recently that has salesmanship due to the bigotry hatred racism and inequality that festers in this environment. A very racist incident occurred here recently that has further divided the community and I am deeply saddened as well as angry due to the lack of confidence or leadership of this dealership. The staff and this facility need to be fired and held accountable for their actions or lack thereof in this particular racist event. We are very fair people and all we want is to be treated as human beings. Until you folks can realize that your blood is also red I again suggest the boycott of this dealership from here on out. More

I can’t give anyone there a 5 star, zero or under. Not only did I have 2 engines go out, both just over warranties by less than 100 miles. After my second engine blew I was told by another carrier dea Not only did I have 2 engines go out, both just over warranties by less than 100 miles. After my second engine blew I was told by another carrier dealership in the area but they had over 20 Kia souls in their back lot waiting for new engines. The service manager there said Kia should have helped with some if not all repairs. Saying that Kia has money set aside to help customers with these types of things either with all or some of the fees. After about a 6 month battle with his help, I was forced to take out a $6000 loan for a new engine for my first Kia Soul, I was not financially able to purchase another vehicle . This one the engine went out just over 100,000 miles. At one point when I went in for an oil change which I had an appointment for, I was told they were 90 minutes behind and I would have to wait. What’s the point of an appointment then? The second engine went out just over 60,000 miles after warranty. Again another battle for months trying to get assistance after two engines. No one would talk to me or work with me in the dealership or in service. Very rude, not answering my questions. My nephew who is a car dealer went in to discuss the matter with them, when my nephew saw 5 other Kia souls in the lot waiting for service, he questioned why? They were waiting for new engines. My nephew then questioned of a recall, with the response of “not yet”. I could go on, but the point is this dealership was horrible from beginning to end. Since then with some help and research of vehicles and the ratings I did go with another Kia, but I will not and will never go to Metro Kia of Madison for anything. I now go to Russ Darrow in Madison I have been able to make appointments and get in right away, the staff in service and inside the dealership are wonderful, friendly. I would not ever go back to Kia Metro of Madison, I would never refer anyone to metro Kia of Madison to buy a car or even have a car serviced there More

During the initial purchase for my telluride everything was great, until they lost it. It took weeks to get actual updates from them on where the vehicle actually was. I called the General Manager Maik Mes was great, until they lost it. It took weeks to get actual updates from them on where the vehicle actually was. I called the General Manager Maik Messick several times without ever a call back. I got the constant run around from the salesmen who said the manager couldn't figure it out and that they lost the car in transit. Several weeks went by with this. I can now see why others have posted bad reviews about this place and Telluride transactions, they are sloppy, unorganized and consistently lie. A call back from the GM would of been the very least that could have been done. But that just shows how this place is run. We wouldn't recommend this place to anyone. More

Very friendly and professional. I worked with service advisor Alec and Technician Vince, both were very friendly and professional. They were up front with what needed to be done, an I worked with service advisor Alec and Technician Vince, both were very friendly and professional. They were up front with what needed to be done, and a great price. More

I was very disappointed In the way they handled my sale Do NOT buy from THIS dealership unless you can read through all of their lies. The sales manager promised every day for five days straight to help Do NOT buy from THIS dealership unless you can read through all of their lies. The sales manager promised every day for five days straight to help resolve our differences , but five days straight , I never got a call. More

Not very honest. When the time will come to have service on your Kia car. They will tell you lies about the warranty. I only have 16000 miles and they want me to pay f When the time will come to have service on your Kia car. They will tell you lies about the warranty. I only have 16000 miles and they want me to pay for wheel sensor, which is covered under warranty. I am done with them. Me, my family and my friends will never go back there. I will trade my optima with Sorento at any other Kia dealership. Don't wanna keep anything from metro kia. More

Service department I was traveling through Madison and I experienced an issue with by SUV. Without an appointment the service department got me in and on my way to my v I was traveling through Madison and I experienced an issue with by SUV. Without an appointment the service department got me in and on my way to my vacation. They were absolutely awesome!!!! Thank you for such great customer service More