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Metro Lexus - Service Center

Cleveland, OH

4.9
148 Reviews

148 Reviews of Metro Lexus - Service Center

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September 29, 2023

Sales approach and process was very transparent, with no "special waxes, cleaners or protectants" built into, or added on to the price. Service writers Dan Booth, Cordis Bunch and Jeff Miller are very pro More

by tommerm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tori Neiderer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Gleydura
Sep 29, 2023 -

Metro Lexus responded

We're glad to know you appreciated our transparent sales approach at Metro Lexus. Thanks for recognizing Dan, Cordis, and Jeff's professionalism! We appreciate your feedback.

September 26, 2023

Lexus is great! Timely professional and listens to your concerns. The customer service is excellent. More

by MISSY3130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Mapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Malzeke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Yee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2023 -

Metro Lexus responded

Thank you for your kind feedback. Communication and attentive care are our top priorities here at Metro Lexus, so it is good to hear that you felt taken care of by our team!

August 30, 2023

Jeff Miller is one of the best service advisors I have dealt with through many various manufacturing brands in the last 40 years. He is very knowledgeable, honest, and efficient, along with excelling at More

by gvaruolo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

Metro Lexus responded

We're so glad to know that you had a great experience with Jeff and our team at Metro Lexus. It's wonderful to see your trust in us for servicing your vehicle. Thanks for the review!

July 25, 2023

Excellent customer service. The staff was pleasant, professional and efficient. Thanks Metro Lexus. July.2023 More

by dstafford2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Jul 25, 2023 -

Metro Lexus responded

We're so glad to know you had a pleasant experience with our team at Metro Lexus! Your kind words about our professionalism and efficiency mean the world to us. Thank you for choosing us, and we hope to see you back!

July 23, 2023

Great customer service. Very helpful and explained everything in good detail.I would definitely take my car here again! More

by Bob Baxter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Metro Lexus responded

Thank you for the review, Bob! We are thrilled to hear that you had a successful service experience working with the Metro Lexus team. Drive safely, and we hope to see you again down the road!

June 25, 2023

Great! Service staff is Informative & they do a great job of making everything run smooth during my stay. I would recommend them to you..... More

by stationside
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Metro Lexus responded

Thank you for the review! We appreciate the kind feedback and hope to see you again at Metro Lexus. Safe travels!

June 23, 2023

Great! Service staff is Informative, thorough, timely and professional. Will certainly return when in need. More

by CLUBMOMMY2003
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2023 -

Metro Lexus responded

Thank you for the review! We appreciate the kind feedback and hope to see you back again at Metro Lexus. Safe travels!

May 12, 2023

We were very pleased with the service provided by Metro Lexus. We have been a customer for at least 10 years and have always been satisfied with their sales people and service. More

by virostj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2023 -

Metro Lexus responded

Thank you for the review! We are so glad to hear that you had such a successful service experience working with the Metro Lexus team. Drive safely, and we hope to see you back again down the road!

April 25, 2023

Staff were terrific in taking car in and in delivering it to me!!! Thanks to all! More

by Daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2023 -

Metro Lexus responded

Daniel, thank you so much for supporting Metro Lexus with your 5 stars! We truly appreciate your business!

April 05, 2023

Was greeted pleasantly and kept updated throughout the day on my vehicle. Appreciated that greatly. More

by rlwestphal
Recommend Dealer
Yes
Employees Worked With
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2023 -

Metro Lexus responded

Our service team sincerely appreciates your wonderful review! Thank you for supporting Metro Lexus and we will see you next time!

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