MetroWest Acura- Service Center

It was good initially then usual dealership response I had to tow my MDX to this dealership for emergency transmission repair. This was closed dealership to breakdown point so I had no other option. They I had to tow my MDX to this dealership for emergency transmission repair. This was closed dealership to breakdown point so I had no other option. They did repair my car on time and provided loaner which was good part. Acura has know transmission failure due to transmission cooler fitting failures so I escalated this issue to Acura but Acura refuse to acknowledge the know defect due to incorrect mileage on my invoice. I had 120k miles on oddometer but dealer incorrectly wrote 170k on invoice. Since then I have contacted dealership several times to correct mileage on invoice but no response. More

Excellent experience On time and friendly. Needed a rental car for a day and that car was great! My car was ready first thing next morning, clean and ready to go. On time and friendly. Needed a rental car for a day and that car was great! My car was ready first thing next morning, clean and ready to go. More

Smooth Saling Very informative and friendly customer service representative. The was work done on time and having a loaner car made this transaction easy. Nice job Very informative and friendly customer service representative. The was work done on time and having a loaner car made this transaction easy. Nice job by everyone More

Great Service Car ready when promised, all service items attended to, plus a wash and vacuum.Car ready when promised, all service items attended to, plus a wash and Car ready when promised, all service items attended to, plus a wash and vacuum.Car ready when promised, all service items attended to, plus a wash and vacuum. More

Excellent service-as usual! Once again it was time for an oil change and inspection, and we looked at it as a chance to go on a mini-vacation as well as a chance to check out the Once again it was time for an oil change and inspection, and we looked at it as a chance to go on a mini-vacation as well as a chance to check out the new cars. Kevin was excellent explaining the options and the fact that it was time for new tires. We were given a loaner to enjoy and a prompt phone call that our vehicle was ready. Once again an excellent customer service experience. More

very cordial and prompt The service center has improved my opinion of Connolly Accura. My experience in the sales division was one star. The service center is quite good. The service center has improved my opinion of Connolly Accura. My experience in the sales division was one star. The service center is quite good. More

Exccllent, timely and courteous service. My car is an older model ('99) but still receives the same courteous and careful attention as a newer model or recent sale. The service rep (Cindy) i My car is an older model ('99) but still receives the same courteous and careful attention as a newer model or recent sale. The service rep (Cindy) is superb in suggesting cost efficient repairs and providing very reliable estimates. It's a pleasure to bring my car there, and I'm confident it is getting the best care possible. More

Extra mile Again and again this service department exceeds my expectations . From Cindy my service writer To Mr. Brown, director, not one miss step . Prof Again and again this service department exceeds my expectations . From Cindy my service writer To Mr. Brown, director, not one miss step . Professional , responsible , knowledgeable , The technicians that have worked on my automobile have never once failed in their task . Never once have I been surprised by uncorrected defect . I have always been treated like a very special person not just a customer . This last once in a lifetime service was completed faster then I thought it would take and it came with a few extra little tidbits from the service department that made me smile with gratitude. I would buy a new car from this company just so that I may use their service department . More

Service Very attentive to customers and generally pleasant experience. Was a little disappointed that the wheel alignment was not great as there was a little Very attentive to customers and generally pleasant experience. Was a little disappointed that the wheel alignment was not great as there was a little pull to the right before I came in. After the wheel alignment was done and on my way home, there was pull to the left. I was surprised as I had never experienced any pull after wheel alignments on my previous vehicles. More