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Metroplex Chrysler Dodge Jeep Ram FIAT Sales Showroom - Service Center

4.7

53 Lifetime Service Reviews

2800 West Mockingbird Lane, Dallas, Texas 75235

53 Reviews of Metroplex Chrysler Dodge Jeep Ram Fiat - Service Center

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September 10, 2018

"Oil Change / Recall Fix"

- svanderm

Had the pleasure of working with Ray at Metroplex Chrysler Dodge today. Ray was professional, helpful and gave me an accurate timeline for when my vehicle would be completed. Interactions in the past have not been like this and I am seeing a drastic improvement which is very nice to see. Keep up the good work Ray!

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Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ray Christian
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 11, 2018 -

Metroplex Chrysler Dodge Jeep Ram FIAT Sales Showroom responded

Thank you for the great review with Ray here at Metroplex Chrysler Dodge Jeep Ram FIAT! We hope to see you for all of your future service needs.

September 10, 2018

"Ray Christian - Great Work!"

- sbcobb388

I can't speak much to the dealership in terms of buying / selling cars, but my experience with the service department was excellent. Ray Christian took a Jeep with what other mechanics diagnosed as a completely shot transmission and repaired it for 40% of other estimates. In short, Ray looked past the computer diagnostics and walked step-by-step through a hands-on process that found a simple fluid leak as the culprit. Ray's instincts were spot on, and he was upfront about the risks / costs if he were wrong. I really appreciated the honestly and hard-work given the annoyance of the issue up to the point of working with Ray. I also worked with Deborah Woolverton, who was also very helpful through the process.

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Customer Service
Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Ray Christian
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Deborah Woolverton
Sep 10, 2018 -

Metroplex Chrysler Dodge Jeep Ram FIAT Sales Showroom responded

Thank you for the five-star review and for highlighting the great service with Ray and Deborah here at Metroplex Chrysler Dodge Jeep Ram FIAT! We strive to have efficient service and to also explain step by step the process. We hope to see you for all of your future service needs.

September 08, 2018

"Amazing customer service! "

- ahawkins75

I brought my car in last week for a routine oil change and state inspection. Jarrett was so professional and very knowledgeable. My car was completed in a timely manner and Jarrett made sure to keep me updated throughout my service which put me at ease. I was impressed by Jarretts expertise and customer service, I will be back for future services.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jarrett
Sep 08, 2018 -

Metroplex Chrysler Dodge Jeep Ram FIAT Sales Showroom responded

Thank you for the great review and kind words with Jarrett! We truly appreciate your business with us, and we look forward to seeing you again!

August 31, 2018

"Technician wrecked my car !!!!!!!"

- Sebas0112

On Friday August 24th 2018 I took my 2017 dodger challenger to get serviced for a recall & I did take it I also got an oil change & the consultant comes back & says a tech wrecked my car & he was honest enough to tell me they tried to fix it once I looked they just smeared paint on my car in the affected areas !! So they put me in a rental on the 27th on Monday I was waiting on my car I got it back didn’t really think anything of it I saw it was smooth where they mest up the bumper , next day the 28 the car looked odd my bumper paint was looking a yellow white when my car is a full white so I started inspecting my car I saw my hood & side panel did not match my front bumper , & also my hood & side panel did not align with the front bumper therefore when I thought back to when they said they wrecked my car I looked & inspected my side panel & my hood their was a big gap between all those pieces the hood the bumper & the side panel well they don’t align anymore theirs a gap the paint job was halfed xxx done theirs still air bubbles in the pain the paint is yellow white not full white !!! I do not recommend this service location , I need my car fixed ASAP & for a tech To be back their xxxxing around playing with my expensive car to see how fast it can go not watching surrounding & wreking it I hope this company does something about it because I do not want a wrecked car that was halfed xxx fixed , I don’t recommend if you plan on bringing a car to this service location rethink & take it else where very unprofessional for a tech to play around with a car & wreck it !!!!!!!!

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Recommend Dealer
No
Employees Worked With
N/a
Aug 31, 2018 -

Metroplex Chrysler Dodge Jeep Ram FIAT Sales Showroom responded

We are disappointed to learn of this situation you have described. This is not the experience we want for our customers or the level of service we expect from our team, and we apologize. I would like the chance to speak with you in order to address your situation and resolve this matter. Please contact me at your earliest availability at 214-350-5683. Tiffany McLain, Client Relations Manager.

August 27, 2018

"SERVICE experience was just EXTRAORDINARY! "

- Khoury90

My SERVICE experience today (and last time!) was just EXTRAORDINARY. I was met promptly and professionally at the service bay... warned the service may take up to 90 minutes, but that they would do their best to move it along.... The "coffee bar" was something truly EXTRA too... and the service waiting room clean, calm and well-managed. My Jeep service was completed in LESS than an hour (WAY less than the 90 minutes... YAY!) , and everyone was SO friendly, professional, low-key and NICE. What a GREAT experience!!! Thank you... I can hardly wait for my next oil-change!!! :)

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Recommend Dealer
Yes
Employees Worked With
Advisor: Jarrett was WONDERFUL
Aug 28, 2018 -

Metroplex Chrysler Dodge Jeep Ram FIAT Sales Showroom responded

Thank you for taking the time to share your experience with us! We are happy to hear that Jarrett went above and beyond in providing excellent service. We value our customers time and try to make it a quick and smooth process. We truly appreciate your business and looking forward to seeing you in the future!

August 22, 2018

"Jeep Service"

- Jdixon925

Ray was very helpful and awesome! He gave me a quote over the phone when I initially told him what services were needed. He told me a different price over the phone before I came to pick up my Jeep. The price wasn’t including two of the tires but Ray honored he price that he game me originally which helped a ton sincer I was spending a lot of money on these services. Being honest and keeping your word is big for me and Ray did just that which means a lot to me for future services! Thank you Ray, you are the best!

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Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ray Christian
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 23, 2018 -

Metroplex Chrysler Dodge Jeep Ram FIAT Sales Showroom responded

Thank you for the wonderful review! We always love hearing back from happy customers, and we couldn’t be more pleased to know that you had a great experience with Ray. We really appreciate your business and we hope to see you here again in the future.

August 21, 2018

"Futile "

- MrsCrysAnne

I looked up the service center online and booked the appointment same day!!! The servicemen came quickly to my car and greeted me! I felt this was the place I could continue to bring my Jeep for service. My brakes went out and the master cylinder needed to be replaced. I was out of a lot of money along with my warranty. I ended up having to take my vehicle there 3 (40 miles each trip) more times because the car continues to squeak. I finally got in touch with the service manager. He did not provide me with good customer service nor did he apologize for the inconvenience I went through. I will not make another futile trip.

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Recommend Dealer
No
Employees Worked With
Daniel
Jun 20, 2018 -

Metroplex Chrysler Dodge Jeep Ram FIAT Sales Showroom responded

MrsCrysAnne, Thank you so much for sharing your experience - another great review for our star service advisor Ray Christian! And thank you for recognizing the condition of our new service lounge. We have worked hard to provide an environment that is useful and welcoming for our guests. Thanks!

August 20, 2018

"First trip to service for my new Dodge Ram"

- Truckingman

Ray my service rep was extremely friendly and efficiently handled the work on my Ram. Very professional and very welcoming and all service done to my satisfaction.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ray Christian
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 20, 2018 -

Metroplex Chrysler Dodge Jeep Ram FIAT Sales Showroom responded

Thank you for the great review and kind words with Ray! We truly appreciate your business with us, and we look forward to seeing you again!

August 09, 2018

"Great service experience"

- hayleyc

I came in very last minute, right before they were about to close because my battery had unexpectedly died. They got me in and out in a timely manner, while also rotating my tires, doing some recalls, washing and vacuuming my car, etc. I worked with Ray Christian in the service center and he was EXTREMELY nice and helpful. What could have been a stressful experience was super smooth. Thanks! Not only was Ray great to work with, but there wasn't a single person in the service center that didn't walk past me without asking if I was being helped and doing okay. Really meant a lot. It's hard to have a good experience at a dealership/service center.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ray Christian
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 09, 2018 -

Metroplex Chrysler Dodge Jeep Ram FIAT Sales Showroom responded

Thank you for the great review and kind words! We truly appreciate your continued business with us, and we look forward to seeing you again!

August 08, 2018

"Fantastic"

- Jeep L

I brought in my jeep for safety recall and my experience was amazing. Ray was very helpful and pleasant.? I will definitely recommend if you need service on your jeep bring it to metroplex Chrysler Dodge Jeep.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ray Christian
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Daniel Nguyen
Aug 09, 2018 -

Metroplex Chrysler Dodge Jeep Ram FIAT Sales Showroom responded

Thank you for the great review and kind words with Ray! We truly appreciate your business with us, and we look forward to seeing you again!

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