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Metroplex Chrysler Dodge Jeep Ram FIAT Sales Showroom - Service Center

4.5

68 Lifetime Service Reviews

2800 West Mockingbird Lane, Dallas, Texas 75235

68 Reviews of Metroplex Chrysler Dodge Jeep Ram Fiat - Service Center

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November 05, 2018

"Great Experience"

- Claudia

Robert Espino was very polite, respectful and knowledgeable. I do plan on returning to this location as the customer service was excellent and the waiting area was very clean.

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Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Robert Espino
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 25, 2018

"Great Experience"

- Starsmil5

Ray Cleo Christian was an attentive Service Consultant. He was helpful and got back to me in a timely manner. I would come back to this Dodge for service on my truck.

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Recommend Dealer
Yes
Employees Worked With
Ray Christian
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 02, 2018 -

Metroplex Chrysler Dodge Jeep Ram FIAT Sales Showroom responded

Another great review for our star Service Advisor Ray!!! Thank you so much for taking the time to publicly recognize his performance. Ray works very diligently every day to be helpful and knowledgeable, and to keep his clients updated as their vehicle is serviced. Looking forward to your return, and please remember to check our website for current service offers and promotions.

October 24, 2018

"Better than others!"

- katF

First time visiting this location. I was seeking good customer service and a trustworthy dealership to maintain my vehicle. Kris checked me in right away and gave me a timeframe on possible wait time. He was very thorough and appeared concerned about my requests and customer service. Everyone was courteous and professional, the services were completed timely, as promised, and I left happy that I’ve found a good, honest service center. Awesome experience! Thanks Kris! See ya next service!

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Recommend Dealer
Yes
Employees Worked With
Kristopher Henderson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 25, 2018 -

Metroplex Chrysler Dodge Jeep Ram FIAT Sales Showroom responded

Thank you for the review and recommendation! We are happy to hear that you enjoyed working with our team. We appreciate the chance to earn your business!

October 23, 2018

"Misleading and border line scam job"

- Jeepguy

I started with a bad experience when I purchased 10/31/16 and it end with an almost worse experience when I went in for my final "FREE" oil change and tire rotation. I love my Jeep and it was fine as recent as 7/18/18 Free Oil Change and Rotation. I always took it in to the same dealership that I bought it from. My 2 year warranty of free oil changes and tire rotations ends 10/31/18. On my most recent visit 10/20/18, several things now needed critical attention. The Service tech gave me one price quote, but when they came with the final bill. The price was $50 more and they charged me for the oil change and rotation. After going back and fourth they finally agreed on the "free oil change and rotation", but now there was a mysterious "$30" Misc charge. There was no legitimate reason for extra $50. Note: Robert Espino was not bad, there was another Tech that mislead me on the prices, Good Tech, Bad Tech! Beware!!

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Recommend Dealer
No
Employees Worked With
Robert Espino
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 20, 2018

"Great service "

- Hernlili

This was my first time getting my service done here and Ray was great at helping me through the process. The service was fast and everyone was helpful.

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Customer Service
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ray Christian
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 20, 2018 -

Metroplex Chrysler Dodge Jeep Ram FIAT Sales Showroom responded

Thank you so much for your amazing review for Ray!!!

October 20, 2018

"Overpriced for no reason "

- Balconim

I brought my car in to get the oil changed and replace a headlight. They charged me over $70 for a basic oil change. Which is fine, I expect high prices from a dealership. However, they said it would be over $1200 to fix my headlight due to electrical issues. I declined, but they still charged me over $160 JUST FOR LOOKING AT MY HEADLIGHT!!!!!!!!!!!! I’m so upset, they took $260 for an oil change and to look at my headlight. I really feel like they’re another dealership trying to charge outlandish prices and take advantage of people.

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Recommend Dealer
No
Employees Worked With
Andrew Bradley
October 18, 2018

"Ray is Great!"

- guisecar

Ray gave excellent service: fast, friendly, and informative. He explained all the charges and the reasons for the services he recommended. Ask for Ray every time. There was a little delay in getting my services paid for through my Chrysler credit card points, but everyone was very helpful and I walked out to a newly-washed car.

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Recommend Dealer
Yes
Employees Worked With
Ray Christian
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 19, 2018 -

Metroplex Chrysler Dodge Jeep Ram FIAT Sales Showroom responded

Ray is the best, thank you so much for recognizing our team member who works so hard to provide an exceptional client experience. We are pleased to learn that he was helpful in explaining the services provided and the reasons for recommended services. It's our job to make sure your are save and your vehicle is in optimal condition. We instruct our team to provide these recommendations, but to never oversell. Thank you for your review and for your business.

October 16, 2018

"Fast, considerate"

- rgordon

Ray helped quickly. I got my car back the same day when it could have taken much longer. Overall, great service. Helped with loaner, too.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ray Christian
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 19, 2018 -

Metroplex Chrysler Dodge Jeep Ram FIAT Sales Showroom responded

Another great review for our star Service Advisor Ray! Thank you so much for recognizing his fast and considerate service. We are appreciative of your business and the time you took for such positive feedback. Thank you!

October 16, 2018

"Fast and Friendly "

- Claudia

Robert was very friendly and he got my truck in and out faster then I thought was even possible. He also kept me updated on the status on my car via text message which was excellent.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Robert Espino
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 19, 2018 -

Metroplex Chrysler Dodge Jeep Ram FIAT Sales Showroom responded

Great feedback on your service experience at Metroplex Chrysler Dodge Jeep Ram. Thank you so much for letting us know that your service was fast and friendly. One of the most important qualities for good customer service is to advise our clients on the status of their repair, and we're so pleased to learn that Robert kept you informed. We appreciate your positive review and your business.

October 13, 2018

"Best service "

- Chrissexy’s_Girl

My service advisor, Ray, made my experience very easy and comfortable, I am young and didn’t know much about what was going on but he made sure I got what i needed

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Recommend Dealer
Yes
Employees Worked With
Oct 18, 2018 -

Metroplex Chrysler Dodge Jeep Ram FIAT Sales Showroom responded

Thank you for the awesome review about Ray! I know sometimes it could be a scary process being young. I am so glad he took great care of you! We hope to see you again in the the future!

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