Michael Hohl Honda

Service Department Moto: Complete satisfaction is our goal Didn’t happen! Actual events mirror other dissatisfied customers experiences Looking for new service supplier And DEFINETLY will not goal Didn’t happen! Actual events mirror other dissatisfied customers experiences Looking for new service supplier And DEFINETLY will not repurchase from this dealership More

You made car buying experience painless thank you so much to Alex, Sunny ,and Noah to Alex, Sunny ,and Noah More

We purchased a used vehicle from this dealership last weekend. Our salesman, Marcus, was so pleasant to work with (no pressure at all). Also, Noah in the Finance department, was very professional and p weekend. Our salesman, Marcus, was so pleasant to work with (no pressure at all). Also, Noah in the Finance department, was very professional and polite. As a senior citizen, I felt very special through the entire process. I would definitely recommend to family and friends. Julie B. More

Bought a car here today and Sonny was the best salesman, he is very polite, patient and kind! I highly recommend him if you are interested in buying a vehicle at Michael Hohl. he is very polite, patient and kind! I highly recommend him if you are interested in buying a vehicle at Michael Hohl. More

I went here last night and bought a car! Andres and Noah were exceptional! Easiest and quickest car buying experience ever! I would recommend you stop in and see these guys if you are lookin Andres and Noah were exceptional! Easiest and quickest car buying experience ever! I would recommend you stop in and see these guys if you are looking to buy! More

What a lying dealership. I purchased a 2019 Honda CRV on August 7 of 2019, and purchased an 8 year extended refundable warranty to go along with the SUV. I sold the vehicle I purchased a 2019 Honda CRV on August 7 of 2019, and purchased an 8 year extended refundable warranty to go along with the SUV. I sold the vehicle exactly 2 years later, on August 7 of 2021. I have been attempting to get a refund on the remaining extended warranty in the amount of roughly $2000. I have spoken to numerous people at the dealership, and receive roughly 1 call back for each 3 times I call. The Sales manager George Dans has promised for almost a month to overnight the check, yet he claims each time we talk he will make sure the Business Office will cut a check the next day. After 4 assurances that the check will be overnighted to me - via calls and texts, still no check. And it has been over 6 months now that I have been pestering this dealership with calls and texts. At least George calls me back - his assistant Autumn Smith will never call me back, even after leaving multiple voicemails for her. This is not customer service for their customers. More

I financed a 2021 CR-V hybrid. I got a fair price for my trade in, peace of mind with my warranties and a pleasant buying experience with all aspects of the sales team. I would recommend family and friends trade in, peace of mind with my warranties and a pleasant buying experience with all aspects of the sales team. I would recommend family and friends to give them their business. Thanks Steve for all your help. More

"Surprize,surprize" A simple gasket replacement on an oil sensor turned into a surprize bill of $250.00. They claimed the cost included clean up of the oil that had leak A simple gasket replacement on an oil sensor turned into a surprize bill of $250.00. They claimed the cost included clean up of the oil that had leaked from the sensor. If they did the clean up the oil that leaked I would have understood the labor charge. After I parked the vehicle in my garage for an hour I noticed oil dripping on the floor and after looking under the car they cleaned nothing but charged labor for something they did not do. When confronting the service dept later that day they offered to power wash the oil that had leaked, otherwise they had very little to say. No apology no bill adjustment just a puzzled dog look. If looking for professionals this is not the place! More

If you value honesty and professionalism I would strongly recommend avoiding this dealership and likely the dealer group (the apple doesn’t fall far from the tree). Don’t walk, run away. I had negotiated recommend avoiding this dealership and likely the dealer group (the apple doesn’t fall far from the tree). Don’t walk, run away. I had negotiated the purchase of a used (newer low mileage) Honda CRV with their business development manager via email and phone. I received photos of the vehicle since their website did not have any uploaded yet.. I noticed what looked like scrapes and chips on the rear bumper but was told “oh it’s just leaves I personally checked.. we just had our first snow storm”. Relieved of the condition issues we moved forward with asking the vehicle to be held until we could see it in person on the weekend. I was also reassured that it was in “GREAT” condition through email since that was a concern due to the distance we would have to travel and a strong desire to NOT WASTE OUR TIME. They email me that night and tell me I need to provide a $3000 non refundable deposit for them to hold it 3 days. I tell them no I’m not giving you a NON REFUNDABLE deposit when I haven’t driven it or even seen it. They back off on the non refundable deposit. The deposit demand also made me believe it must be a nice car if there is that much demand... We arrive and the salesperson I was working with was nowhere to be found (weird.. they say she isn’t even in that building?), so a random man started trying to help us and gather information. I explain to him we already had a deal negotiated and I am simply here to see the vehicle, drive it and then proceed with purchase if it was as advertised and hand over the cashiers check. Next we are passed to the finance manager which makes zero sense as we aren’t financing anything, he makes random small talk for a bit and then asks the first salesman that tried to help us where the keys are... he doesn’t know. Now a third person speaks up and says he has them and to come over to his desk because he has everything ready, we do. The whole situation is just bizarre at this point and feels off. He wants me to start signing paperwork... I tell him I would like to at least SEE the car before signing anything, he plays it off and agrees. We walk out to the car and the damage to the bumper I had questioned is DEFINITELY THERE. The snowstorm and leaves story was a complete lie, the damage was always there plus other random scrapes that weren’t shown in the pictures that were sent to me. They also conveniently have the car backed up against a wall so it’s not exactly easy to see the bumper damage.. I bet that wasn’t a purposeful dirty tactic hoping we would just pay and leave (yeah right). Long story short they basically make every excuse in the book as to why they lied, they offer zero concessions.. basically take it or leave it. I left it, it’s not even about the damage it’s the principle of honesty and business professionalism/trust. They weren’t even apologetic really, they just kept somewhat admitting to being liars while posturing strategically that it’s not their fault and that they have never had this problem. Who knows what else they could be hiding if they can’t even be transparent about large scrapes and chips on a bumper. We leave frustrated, empty handed. I completely understand why they were trying to get the non refundable deposit now.. because they are an extremely shady dealer who wanted me to be in a jam when I see the damage does exist after driving 4 hours (I’m from out of town) spending $ on gas and a hotel. About 15 minutes later some other random salesman texts me and tried to play the nice cop game and hustle us by offering $300 off if I was to drive all the way back to the dealer that isn’t trustworthy. No thanks, we will never do business with you and the second sales pitch text/call added insult to injury.. explaining how we shouldn’t have expected a used car to be in new condition! Again, the sales women verified in email there was no damage at all to back bumper. Go anywhere else More