Michael Kia

I have had my 2011 Kia Sorento EX in twice for service, one routine and one warranty. On both occasions, the service was prompt and well done. Who I would really like to point out is Shirley at the Service one routine and one warranty. On both occasions, the service was prompt and well done. Who I would really like to point out is Shirley at the Service desk! She is the poster child for Excellent Customer Service. She is courteous, professional and friendly to everyone that she comes in contact with via phone or in person. She just has a way about making you feel like you are the only thing that matters at that moment and that your car is the only one in the shop! Kudos to you Shirley and thank you for your outstanding customer service. More

The experience I had with Michael KIA of Groton was excellent. Scott knew what I wanted and the price I wanted and I walked out with a great car at a great price!! All the staff at Michael KIA were excellent. Scott knew what I wanted and the price I wanted and I walked out with a great car at a great price!! All the staff at Michael KIA were friendly and very knowledgeable. I truly never expected to walk out of the dealership with a car the day I walked in to look. I would recommend Michael KIA to anyone looking for a great car at a great price!! Thank You Scott and Michael KIA!! More

This was our first service with Michael Kia and Shelly the Service Desk Attendant made sure that I knew exactly what was going to take place. We purchased a 2012 Kia Sorrento in August and we loved the c the Service Desk Attendant made sure that I knew exactly what was going to take place. We purchased a 2012 Kia Sorrento in August and we loved the car so much we quickly put the first 3,000 miles on it. I called in the morning to see if I could make an appointment for that day and they said "come on in" which was nice with my busy schedule. I was greeted by Shelly who told me what would happen, the overall inspection that would take place and that they would look for any recalls on the car everytime I came into the dealership (which is a nice feature). Also she advised me on how often I should bring the car in for service and the value of bringing it into the dealership. What I liked most about my experience was the efficient, friendly and professional manner of the staff at the dealership. My car was serviced in about 30 minutes and I was given a complete report on the work performed. We have recommended this dealership and Kia model to our friends and family. More

Michael Kia is a great dealership - well run, efficient and consistent - we had been to 3 other Kia dealerships, including our home area of Saybrook and they were not reliable or helpful - Micheal Kia went and consistent - we had been to 3 other Kia dealerships, including our home area of Saybrook and they were not reliable or helpful - Micheal Kia went out of its way to locate the exact car (Soul plus) and color (Alien green) I was looking for - they gave us a very fair trade in on my old car and provided a reason to buy my car from them - hands down, the best around - I will return to them for service even though they are not the closest Kia dealer - I would not hesitate to suggest this dealership to everyone looking for a car - More

This is the best dealership we have ever dealt with. Each and every person we dealt with was friendly, helpful and never pushy. We had been pre-approved for a loan and Michael's Kia beat the interest r Each and every person we dealt with was friendly, helpful and never pushy. We had been pre-approved for a loan and Michael's Kia beat the interest rate we had been given. They gave us a really good price on our trade in and on the day we went to sign the loan papers they told us they had found us another $500 to take off the cost of the car. We are recommending this dealer to all of our friends. Special thanks to Joe Knight and Ajaye for coming in on his day off. More

I have been to the dealership to buy two cars in the last several months.The people I worked with were all very friendly and curtious.I have recommended this dealership to several friends looking for new veh several months.The people I worked with were all very friendly and curtious.I have recommended this dealership to several friends looking for new vehicles and will continue to put out the good word. More

This was my first service for my new Kia Soul. Shelley is great..friendly and efficient. Was in and out of the dealership in less than an hour. They did this one for no charge as well, so I have no complai great..friendly and efficient. Was in and out of the dealership in less than an hour. They did this one for no charge as well, so I have no complaints whatsoever. More

Let me start with a special thanks to Shelly Petreccia from your Service Department.I had my 2003 Kia Sedona in for a Diagnosis for the engine light on and the vehicle was stalling.Also a squealing noise from your Service Department.I had my 2003 Kia Sedona in for a Diagnosis for the engine light on and the vehicle was stalling.Also a squealing noise coming from the engine that was driving me crazy.Once the Diagnosis was completed I needed a cam sensor and a variable induction valve replace to start.I also needed what they thought was the A/C compressor that was locked up and not moving that was making the squealing noise and come to find out it was not the A/C compressor it was the crank & pulley bolt apart.They replace crank pulley with a new one and problem resolved.Saving me over $300.00 extra dollars.That I did not have thanks for being honest and working with me to pay the bill.Michael Kia in my opinion treated me very fair and I would recomend this dealer to anyone. Thanks Wil Rivas More

Regardless of Auto Brand, there are good and bad dealerships (and private service shops). I am a senior, so I have had the many experiences with dealerships, some good, some bad. Prior negative expe dealerships (and private service shops). I am a senior, so I have had the many experiences with dealerships, some good, some bad. Prior negative experiences were with the Chevy dealer in New London, the Kia dealer in Old Saybrook, and a now defunct Oldsmobile dealer in Middletown. Michael Kia is a good dealership and I do recommend their service dept. The prior Kia dealer in New London (no longer in business) was also a very good dealership. Ray Aronson More

I went in for an oil change and the drain plug leaked oil in my driveway for almost a month before I noticed it so I had a big circle of oil in my drive. Also I needed to make another 30 minute drive to the in my driveway for almost a month before I noticed it so I had a big circle of oil in my drive. Also I needed to make another 30 minute drive to the shop and wait around for them fix it. They said it was a bad gasket on the drain plug. They did get me an appointment right away but I think it was preventable if the mechanic had just inspected the gasket before reinstalling it. More