Michaud Mitsubishi - Service Center

Great Service Department People often say to avoid the service department of dealerships as they can be overpriced and can recommend work your car doesn't need. The guys at th People often say to avoid the service department of dealerships as they can be overpriced and can recommend work your car doesn't need. The guys at the device department at Michaud aren't like that. They're smart, honest, and competitively priced. I've been really happy with every aspect of their work! More

Stay CLEAR I was happy with this dealership until the piece of crap they sold me had problems. They went out of their way to sell me a car and make me feel comf I was happy with this dealership until the piece of crap they sold me had problems. They went out of their way to sell me a car and make me feel comfortable. Now 60 days later, they want to charge me $100.00 just to look at the car with a known problem. Place is a SCAM! RIPOFF! STAY CLEAR! Typical sleazy car dealership! They say and do anything to get you to buy a car then once they seal the deal they don't give a crap about you! More

I was very satisfied with the service of this dealer. I would highly recommend this dealership to my friends and family. My husband and I purchased a used Mitsubishi Eclipse. We worked with Kevin Michaud would highly recommend this dealership to my friends and family. My husband and I purchased a used Mitsubishi Eclipse. We worked with Kevin Michaud and his sales staff. The staff were all very helpful and professional. More

I NEEDED SERVICE FOR MY NISSAN TRUCK (TIMING BELT) THEY DID IT FOR LESS THAN TWO NISSAN DEALERS IN THE AREA!!. VERY NICE PEOPLE TO DEAL WITH. THEY REALLY MADE ME FEEL GOOD DEALING WITH THEM DID IT FOR LESS THAN TWO NISSAN DEALERS IN THE AREA!!. VERY NICE PEOPLE TO DEAL WITH. THEY REALLY MADE ME FEEL GOOD DEALING WITH THEM More

This is by no means a knock on Jim in service as he did This is by no means a knock on Jim in service as he did as much as a manager with no technical knowledge can do. I will start by saying other than This is by no means a knock on Jim in service as he did as much as a manager with no technical knowledge can do. I will start by saying other than needing tires my car was running very well. I own a 2004 Mitsubishi Lancer Evolution and I am a forty year old project manager of an extremely succesful multi million dollar a year development company in Cambridge. I brought my car in for tires, balance, allignment, oil change and oil pressure sending unit as my oil light would come on at idle (was told this is common after time). The above listed items were fixed porperly as far as I can tell not being a mechanic but trusting a Mitsubishi dealership to fix a Mitsubishi correctly. My key word here is trust as when I went to pick up my car my $260.00 Versace sunglasses were stolen from my glove box. I immediately went in to tell Jim but he was no longet there. After paying my $1115.00 bill I went back to the cashier and explained to her that my sunglasses were stolen. She related she would tell Jim and also Mr. Michaud. The next working day after the Labor Day Holiday I did not hear from anyone, so I called and spoke to Jim. He said he saw the note from the cashier and that he talked with the tech that worked on my car. The tech said he did not take anything or see any sunglasses in the shop. Jim said no one went in the glovebox as they have a universal key lock for wheels (odd to me but again I don't know for sure). I then explained to him that someone must have gone in the glove box for my wheel key lock because the lock lock went from the glove box to the center console between my bucket seats. It is obvious the person that stole my sunglasses is not a golfer as my $400.00 Callaway Upro Gps was also in the center console and I still have it. I drove the car home and it drove fine. The next day I took my three year old daughter to lunch and coming home on I95 an intercooler hose that has been on the car forever blows off and the car wont drive. The check engine light comes on and I am stuck on I95 with my three year old. I had the car towed back to Michaud Mitsubishi to see what happened and they had no explanation. I said well someone must have hit a pipe somewhere while fixing the tires as the pipe has never given me a problem in the past. I was told they will look at it. I get a call the next day the car is all set and running great, the tech took it on the highway and came back with no codes(No charge). I drove the car off the lot and once on the highway the check engine light comes on. I took the car back to Michaud Mitsubishi for the third time. I receiced a call from Jim that the car is all set running great, same old story. While still on the lot, I start the car and check engine light is on. I went in to tell Jim and he said all the techs are gone that I would have to bring the car back for a fourth time. This is after they wanted to charge me $90.00. Jim knocked it down to $40.00 but I still believe this is not correct. I was told the to drive the car by Jim with the check engine light on. While driving the car home I step on the breaks and the stearing wheel starts shaking very badly. It has never done this before tonight. I called Jim and told him what else was wrong with my car since bringing it to Michaud Mitsubishi. He said basically it has nothing to do with them because the car drove fine for the tech in the afternoon. So in the few hours the car sat still on the lot until I picked it up, it developed this new problem I encountered while driving it home after they fixed everything and the check engine light was still on. If we build, fix or finish something we stand behind our work. If something goes wrong we fix it immediately with integrity. We do not make excuses or blame someone or something else. If it costs us money to make something right we do it no matter what the cost. There are several clients of which some are; world famous, presidents of colleges, lawyers and doctors that can verify this. As of today I still have not heard from Mr. Michaud, he must be a very busy guy. It is safe to say I would rather take my car to people with integrity and knowledge than this place ever again. It is clear to me they do not know what they are doing, except how to steal and get way with it. I think my next course of action is to have the police meet me at the dealership to file a for my stolen glasses. More

We are an auto body shop and I ordered parts from Michaud Mitsubishi. Everything from ordering the parts to returning parts was a problem. I filled out a credit application but it was never processed for t Mitsubishi. Everything from ordering the parts to returning parts was a problem. I filled out a credit application but it was never processed for the weeks while I was ordering parts. However, when I returned parts they said that instead of refunding my money they would credit my account. I would never deal with them again nor would I recommend them to anyone. More

My 2002 Mitsubishi Sport Monterro has had its normal maintenance problems which are to expected with a car that has 116K miles, but I had a low power situation and brought the car for service. In three maintenance problems which are to expected with a car that has 116K miles, but I had a low power situation and brought the car for service. In three visits for low power they changed two Os sensors, spark plugs, ignition wires, and catalytic converter costing me about $3K. I spoke with the owner (Kevin). He told me about the schools he had sent his technicians to. Joe, the new Service Manager thought his previous service must have done everything right. The fact is on a high humid day when you start the car an OBD code (O2 sensor) can post and will release after 6 or 7 starts. If you bring the car to this dealership they will change the O2 without further invertigation. Also, if the car runs rough (minor stalls) it will post the O2 sensor code and again the code will release if you either erase it (handheld instrument) or you wait for 6 or 7 starts (servive engine light). After changing the second O2 sensor and realizing it made no dfference they continued to defend their actions and told me that a second converter was blocked and for another $995 (plus labor) they could actually fix the problem. I told them I'd had enough and that I would go to another dealership and trade the car. They thought it would be a good idea for me to buy a new car from them. In summary, I've spent $3K and still have a low power car. I have no confidence in this dealership to service an ECU related problem and would caution anyone that goes to Michaud Mitsubishi for service to get a second opinion before you purchase their services. They'll read the code ($75) and throw hardware at the problem that may very well not solve the problem and tell you the hardware was defective. They do appear to be very nice people. They simply don't know what they are doing in the service area. Their inabilities may well become your financial problem. More