I just purchased a new car from Mid Hudson Subaru and I am very satisfied with the experience. There are only a handful of 2012 WRX's left in the region and Mid Hudson had the color and trim I was looking for. After calling dealers all over the northeast, I got in touch with Michelle, who is Mid Hudon's internet sales manager. I was pleasantly surprised with Michelle's quote, especially since most of the dealers are asking up to $600 over(!) MSRP because of the supply shortage. Still, I was a little hesitant to set up a deal over the phone with a dealership that was three hours and two states away. In the course of looking for a new car, I came across a number of suspect dealers who will promise just about anything to get you in the door, so I didn't know if I'd be driving three hours only to be disappointed. I really liked the car and the price so I decided to roll the dice and go for it. I gave Michelle a deposit and she promised to hold the car for me. She also began working on my registration and financing so that everything would be ready to go before I drove out to NY. This turned out to be a lifesaver, because having recently moved, I needed to update my drivers license, my insurance and several dozen other things I'd slept on before the registration and financing could be processed. If Michelle hadn't been proactive about this, I would have been toast when I tried to pick up the car. Getting my house in order turned out to be a lot of work and aggravation (for both of us I'm sure), but Michelle handled it like a pro. She talked me through everything I needed to do and responded to dozens of my emails and phone calls. She even made herself available outside of business hours, which was definitely above and beyond the call of duty. When I finally got straightened out, I made the drive to pick up the car. Michelle gave me a very thorough run through on basic maintenance, service, features, etc. She went as far as to pair my cell phone with the car's bluetooth and set up my voice dialing and then made it clear that she would continue to be there if I needed to reach out for anything concerning my new car. I couldn't ask for more.
It's also worth mentioning that my price break was likely because the car was traded out by another dealer and it had a few miles on it. This was a small concern, because you never know how the car had been driven during those first few but important miles. Fortunately, Jeff the finance manager recommended a great extended warranty package, which put my mind at ease. Jeff was also very professional and a real pleasure to work with. Also have to give daps to Dawn, who took care of my out of state registration and temporary plates.
I'd classify myself as a a problem customer because of all the extra leg work the staff had to do to get my car financed and registered, and Mid Hudson delivered big time. Definitely glad I made the trip and I love my new WRX.