Midlands Toyota
Columbia, SC
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If I could give no stars, I would. I arrived for my scheduled 8:45am appointment early at 8:30am. I scheduled a recall airbag replacement and was told they would order the parts. I was advised that I s scheduled 8:45am appointment early at 8:30am. I scheduled a recall airbag replacement and was told they would order the parts. I was advised that I should have them run the $85 diginostic test due to the age of my car. (2004 Landcruiser w/129,000 miles) 2 hours and forty five minutes later they told me they didn't order the parts. They reduced the price of the diagnostic test by $20 and then tacked on $11.11 in shop supplies and regulatory fees!!!! The service manager hid behind a large sign and didn't even apologize for wasting 3 hours of my time. I have been driving a Toyota since 1990 and this is my third. All purchased new from a dealership. If this is the standard of service I can expect in the future, I'll take my business elsewhere. Truely the worst customer service I have ever experienced. Do not patronize Dick Dyer. They don't deserve your business. More
We would like to say a special Thank you to Mr. Oscar Emeasoba for taking the time to work with us in making the purchase. We were looking for a dependable vehicle for our daughter who is heading off to Emeasoba for taking the time to work with us in making the purchase. We were looking for a dependable vehicle for our daughter who is heading off to college. He was very patient and answered all our questions. More
Courteous and efficient service. Clear explanations of areas needing attention. The empty showroom was a strange sight as was the low inventory outside. Better keep mine running until you get more stock areas needing attention. The empty showroom was a strange sight as was the low inventory outside. Better keep mine running until you get more stock. More
Well I all the service people are excellent but that guy Victor does a amazing job and always handles every issue I have his service alone makes me happy that I chose Toyota Victor does a amazing job and always handles every issue I have his service alone makes me happy that I chose Toyota More
Took me quickly and completed the service quickly, but it was just the 5000 mile service, so not much to do. Let’s see how it goes next time. was just the 5000 mile service, so not much to do. Let’s see how it goes next time. More
Great job as always. Been going here for fourteen years now. My advisors listen if I have any issues and work to resolve as quickly as possible. now. My advisors listen if I have any issues and work to resolve as quickly as possible. More
Incredible experience! I was really nervous and the whole team worked with me and kept me calm and confident during the whole experience! Hassle free! team worked with me and kept me calm and confident during the whole experience! Hassle free! More


