Midway Ford

Gracias Héctor Jimenez el vendedor y su Manager me muy satisfecha con la atención brindada estoy Feliz con mi Ford explore Límited al igual que el señor Luis en servicios.. Gracias a todos son excelentes satisfecha con la atención brindada estoy Feliz con mi Ford explore Límited al igual que el señor Luis en servicios.. Gracias a todos son excelentes los recomiendo 💯 More

I go to this dealer to do my car maintenance because Mr Luis Rodriguez, he's always helpful and polite Luis Rodriguez, he's always helpful and polite More

I ordered a 2022 Ford Maverick in October 2021. Because of supply chain issues my ordered was converted, by the dealership, to a 2023. I was assured more than once that everything on the transition Because of supply chain issues my ordered was converted, by the dealership, to a 2023. I was assured more than once that everything on the transitioned order was the same and told that if I had changed anything it would be considered a "new" order and I would lose my spot in line. I was also contacted more than once asking if I wanted to remove any features to get the truck faster. I was clear with every person at the dealership it was important to me to have all features I originally ordered and was willing to wait longer to get them. Truck arrived Aug 2023. I immediately noticed there was no spray-in bedliner. After some digging, we were told that the liner had been removed from the 2023 package. We were never told of any changes to the packages between the model years. I was still understanding despite this and paid the additional amount for the dealership to install the bedliner. When I got my truck back, I noticed that there was no adaptive cruise control. I contacted the dealership, and they eventually said that those features were something else that was "missed" when my order was converted as the packages had changed. Manager told me that there was no way to retrofit those features and that there wasn't anything they could do unless I wanted to order another truck from them (and wait how long?), and then trade in my current truck when the new one arrived (no doubt at a financial loss for me). I was so upset, and instead of apologizing at any point or offering any solutions, she at one point told me nastily that she was "just speaking to me the way I was speaking to her". Begrudgingly, after I directly asked her, she acknowledged that it was up to her sales associates to note for changes between model years because I was never shown the order form, only receiving an email from Ford that the order was put in on my behalf by Midway Ford. I expressed that it was wrong that they were offering no solutions, and she said she would get back to me. A couple days later when she called back she seemed very annoyed to tell us that she spoke to the owner and he said that he would give us a "good will" check in the amount of $750 (value of missing features). She repeatedly told us that she wanted it to be clear that Midway was under any obligation to do anything for us, because we didn't "catch" the missing features during our 15 min test drive, and we still took possession of the truck. She continued to say this in a way as if blaming us, the customer, for not catching their mistake among the chaos of picking up our truck (missing spray-in liner, their power went out and we had to sign "rental" agreements to "rent" our vehicle from the dealership even after I provided them is a 13k down payment, & the fact that we would have the truck less than two days before we handed it back over to them for 6 days to have the bedliner installed). She stated this so many times that I told her I thought it was really wrong to blame the customer for their mistakes, and we had done nothing wrong. She immediately became defensive & said something to the effect of "Ok, you know what? I'm retracting the offer, you won't be getting any check." All I could say was "Are you serious?". I then asked to speak to the owner. She immediately said he wasn't available. I asked her to have him call me. She told me he would. Nearly a month later I haven't received a call. I have never encountered a business or a manager who treats their customers so poorly, especially when the business is the one who made multiple mistakes. Any response to this review from the dealership would only be an attempt for them to publicly save face. If they really cared the owner would have called, apologized for the mistakes (something the manager never did, by the way), and offer to make it right. More

Great service. Mike my service advisor was great. my vehicle was ready when promise. would recommend to family and friend Mike my service advisor was great. my vehicle was ready when promise. would recommend to family and friend More

Staff were excellent and very attentive to details. Would recommend. Vehicle delivered as promised and very satisfied. Would recommend. Vehicle delivered as promised and very satisfied. More

Mike the Service advisor is truly the Best. He always goes the extra mile. To Serve. My number 1 reason to Service my Truck at Midway Ford is because of him. He always goes the extra mile. To Serve. My number 1 reason to Service my Truck at Midway Ford is because of him. More

The service representative was good and service was good. The dealership itself seemed to be in decay. The dealership itself seemed to be in decay. More

Friendly with the best deals in town! Recommend it 100%. Ask for Virgilio, he will take care of you . Recommend it 100%. Ask for Virgilio, he will take care of you . More

Midway Ford el mejor dealer de miami y la atención del el seńor Mario muy buena la verdad quede muy complacido con mi carro se los recomiendo very nice all 🙏🏻 el seńor Mario muy buena la verdad quede muy complacido con mi carro se los recomiendo very nice all 🙏🏻 More

El buen servicio el buen trato la amabilidad la sinceridad mi experiencia personalmente en mid way ford no tengo quejas sinceridad mi experiencia personalmente en mid way ford no tengo quejas More