Mike Castrucci Chevrolet Sales, INC.

Best Car Buying Experience to date As soon as we walke in the door Charles greeted us, upon introductions he asked what he could help us with and I told him I was interested in talking As soon as we walke in the door Charles greeted us, upon introductions he asked what he could help us with and I told him I was interested in talking about a truck. I showed him on my phone the one I was interested in and he had it pulled up and ready to go! We looked inside, got in and took it for a ride. When we returned Charles asked if this was the one I just couldn't live without. I told him it depends on the next conversation we were about to have. Charles was frank and to the point, he said tell me what your deal is and I'll tell you if I can do it or not, let's skip the back and forth and get right to it. I told Charles about the research I'd done, what I thought was fair. Charles went to the office, came back and said here's a few different options that fit within your budget, which one looks good. That was it! No back and forth, no haggling, no let me see what my manager says.... we agreed on terms, while paper work was being done Charles showed me around and informed me of the services they had to offer. Next I met with George the finance manager, signed some papers and I got the truck I wanted, for the price I wanted with no stress. Best vehicle purchase experience. Highly Recommend!!!! More

Best car purchasing experience ever! Everyone I talked to at the dealership from sales to finance was very professional and knowledgeable and their interest was my satisfaction. They went Everyone I talked to at the dealership from sales to finance was very professional and knowledgeable and their interest was my satisfaction. They went above and beyond to help me. More

Not so happy thus far. Hope they make this right. Found the vehicle I've been looking for a long time at a good price. Salesman was friendly and courteous. BUT......my husband began changing our lice Found the vehicle I've been looking for a long time at a good price. Salesman was friendly and courteous. BUT......my husband began changing our license plates from our trade in to our purchased vehicle and salesman adamantly insisted they do it so we began checking out our new vehicle and learning the instrument panel as they changed the license plates. I had a very sentimental personal license plate cover in the back with my favorite NASCAR driver's number and autograph on it. I expected it would just be changed from one vehicle to the other. We had no license plate cover in the front. Once back plate was changed, as salesman changed the front license plate he asked if he could put a Castrucci cover on front and I said it was OK. He made no comment about the back plate. A few weeks after purchase, when washing car, I noticed my personal license plate cover on the back I've had for many years was gone and replaced with a Castrucci cover. I DID NOT authorize him to do that and when I contacted the dealership about it I basically got a 'Too bad, it's likely thrown away. I'll look around and call you back'. Needless to say I never received a call back. Funny thing, earlier when we chatted with salesman his close family member was also a fan of the NASCAR driver depicted on the plate cover. I strongly suspect his family member is enjoying my rare vintage license plate cover with the driver's personal autograph on it that was my deceased father's and is very special to me! Also, just 6 weeks after we purchased our 2014 vehicle the check engine light came on and won't go off. When I phoned the dealership they told me to come into service the next morning. When I asked about if it was going to cost me money or if they would take care of it, they avoided answering my question. We live on a fixed income and it's why we purchased a newer vehicle, to avoid the continuous repairs on the 10 yr old vehicle we traded in. Now, here we are, without my license plate cover, which was rare, belonged to my father before his death in 2004, was taken without my approval....(stolen), and a 2014 vehicle that just 6 weeks after purchase has a check engine light issue. I think the proper response when I called about the check engine light should have been 'oh, sure, bring it in, we'll get that taken care of for you, so sorry for your inconvenience'. I mean, there certainly is some kind of expectation of a warranty longer than 6 weeks on a 2014 car that cost $23,000!!! We do have the remainder of the factory warranty, but because they avoided telling me if it costs me money to take it in for service I'm unsure if the factory warranty takes care of it or not. At this point I love my new vehicle, it's what I've always wanted, am extremely irritated and saddened about my license plate cover which can never be replaced, unhappy with my purchase and how Castrucci has dealt with my issues. I can NEVER replace my license plate cover and I think it's only fair for Castrucci to deal with the check engine light at no cost to me. I REFUSE to spend money on repairs of a 2014 vehicle we just bought 6 weeks ago. Better make this right!! I would love to come back and give you a better review saying you took care of my issues! NOT HAPPY CASTRUCCI!! More

Tina in Used Cars We had been looking for a truck for.my husband for weeks. We had been to about 30 dealerships and finally stumbled upon this one. I spoke to Tina over We had been looking for a truck for.my husband for weeks. We had been to about 30 dealerships and finally stumbled upon this one. I spoke to Tina over the phone and she checked the car for.me before we made the long drive out there. We were not disappointed. Not only was Tina honest with us, she did everything she could to help us walk out of that dealership with a truck. Very satisfied customers with a new/used beautiful and reliable truck! More

Do not waste your time at this dealership I had the misfortune of attempting to buy at this dealership, I tried to buy there since I live in Milford. I am glad I did not waste my money at this I had the misfortune of attempting to buy at this dealership, I tried to buy there since I live in Milford. I am glad I did not waste my money at this dealership. The manager Sean Stevenson is incompetent and rude. I could hear his foul mouth rambling off in his office and I quote "I don't give a xxxx what this xxxxxxx wants I will not match that deal it's a loser." So I went to Wyler and got the best deal without the rude treatment. More

Perfect This is my 2nd purchase in about 16 months and both times have been exceptional with professional and courteous sales services. I will be back! This is my 2nd purchase in about 16 months and both times have been exceptional with professional and courteous sales services. I will be back! More

THE BEST CAR BUYING EXPERIENCE IMAGINABLE. I purchased a great car at a better than expected price. The sales team were exceptional, ultra friendly, and extremely helpful. Truly, the best car b I purchased a great car at a better than expected price. The sales team were exceptional, ultra friendly, and extremely helpful. Truly, the best car buying experience imaginable. I would recommend this dealership to everyone. Thank you Mike Castrucci Chevrolet. You have earned a life-long customer. Josh Green. More

First-class auto purchase experience, start to finish. My wife, Amanda, and I recently had the pleasure of purchasing a pre-owned Ford truck from Castrucci Chevrolet in Milford. Rocky and Ron were the two My wife, Amanda, and I recently had the pleasure of purchasing a pre-owned Ford truck from Castrucci Chevrolet in Milford. Rocky and Ron were the two employees in the "Used Car" division that made our experience second-to-none. They went over and above our expectations, and we left smiling ear-to-ear. My wife and I will always make Castrucci Chevrolet our first stop when purchasing vehicles in the future. I would highly recommend stopping by if you are in the market for a quality pre-owned vehicle. Thanks again fellas! - Michael Sias (Sias Construction), Cincinnati More

prompt and nice They did what they said they would do and i appreciate that.the vehicle was in good condition.no pressure to change my mind we got what we wanted and They did what they said they would do and i appreciate that.the vehicle was in good condition.no pressure to change my mind we got what we wanted and needed More

Best car experience ever Ron was very friendly. Handled everything an answered all my questions. Before I came here I thought buying a car was a hassle, then I met Ron Schaffe Ron was very friendly. Handled everything an answered all my questions. Before I came here I thought buying a car was a hassle, then I met Ron Schaffer. I left feeling great about the purchase I made. More