Mike Finnin Kia

my kia soul at Finn Kia, ( heating problem) note we my kia soul at Finn Kia, ( heating problem) note we owned a kia previously to owning this kia, So we knew how it handled and how the heat worked, b my kia soul at Finn Kia, ( heating problem) note we owned a kia previously to owning this kia, So we knew how it handled and how the heat worked, both cars were Soul, We took our Kia Soul to Finn Kia to have them check the Heat, we explained that after 45 minutes there were barely any heat blowing out of the vents, They Finn, told us everything is working perfect, there is nothing wrong with the car, I explained once again not much heat coming out The Manger John said that is the right amount of heat coming out and the correct temp., I replied could you take a little deeper look into this issue out of a courtesy, John the Manger response was NO IT WOULD BE A WASTE OF MY TIME, I took the Kia Soul over to PROCARE AUTO CEDAR CROSS RD. THEY DO GREAT WORK HIGHLY RECOMMEND PROCARE, They had the car for about 45 minutes and found the problem it was clogged up vents, This is why the Hot AIR WAS NOT BLOWING OUT AT TOP FORCE, BUT JOHN THE SERVICE MANGER DID NOT CARE, IF THE HEAT WAS NOT BLOWING OUT, AND DID NOT CARE ABOUT TAKING CARE OF THE CUSTOMER, JOHN THE SERVICE MANGER , IS LOUSY IN CUSTOMER SERVICE, AND I WOULD NOT HAVE KIA FIX MY BICKYLE .,, Now I love Kia vehicles, Hopefully the top brass in Dubuque Iowa will realize that John the Service Manger is hurting their business not helping their business There a old saying if there's a wink link in a chain cut it off and get rid of it, before it contaminates , the rest of the Chain, John may be very nice man; I don't know, but the way he took care of me and my sister was poor management, please, please, BEWARE OF THE POOR AUTO SERVICE AT FINN. KIA, WE HAD TO GO TO PROCARE TO HAVE OUR HEATING PROBLEM FIXED CORRECTLY, BECAUSE JOHN THE MANGER DID NOT HAVE TIME OR WANT TO SPEND ANY MORE TIME ON OUR VECHILE, I think Kia has a very beautiful business, and some very good sales people, My Father before he died would only buy FORD, HIS PARENTS ONLY BOUGHT FORD, AND I STILL BELIEVE FORD LEAD THE PACK, WITH Kia not far behind, That is why I'm saying just because we ran into a bad apple, that does not make the whole basket of apples bad, Please be aware of a service manger at Kia named John. In fact you should ask to speak to the owner April IA heard she is a wonderful lady that makes sure every customer is taken care of and treated like family.,., April Finnin-Rink I have worked with her in the past I would give her 5 stars out of 5 stars. More

We worked with Keri Clemens. We had a "Great Experience" from placing the order to the delivery of our Telluride. She does an awesome job. from placing the order to the delivery of our Telluride. She does an awesome job. More

First time buyer, this was a very pleasant experience from beginning to end when I drove off the lot. Stayed within my budget. Happy with purchase! Although the whole atmosphere at Finnin Kia was welcomi from beginning to end when I drove off the lot. Stayed within my budget. Happy with purchase! Although the whole atmosphere at Finnin Kia was welcoming, Tony Fassbinder and Cathy Bormann made this experience one where I felt my situation was cared about and made better. THANK-YOU! More

Kari is great Not only will she help you find a car that is perfect for you, but she helps you if you have questions after. She gives great service! I would highl Not only will she help you find a car that is perfect for you, but she helps you if you have questions after. She gives great service! I would highly recommend Kia Finnin and Kari! More

I went to finnin to have my car in for a recall and while I was there went looking at cars in show room and peace s checking out prices. I was looking at a kia Sportage first then. A neet little yellow sole I was there went looking at cars in show room and peace s checking out prices. I was looking at a kia Sportage first then. A neet little yellow sole kinda an eye grabber. But any ways a nice sales person came up and asked what I was interested in I said I was in for a recall and he said would you like to take a car for a test drive I figured sure it's going to take a bit before my car was done so I test drone a Sportage nice car. And asked about the yellow sole he said would you like to drive it I said sure and was I supposed it's a really nice car I got back my car was done. And he said he had some figured if I was interested in rather car went over the numbers and I told him the sole is more in my price ranges. But I'd have to think about it and get back to him and I'd have to talk to my wife about it also. Yes I do talk to my wife she has to be happy also even though she has her own car. So she said let's go shopping at same and fairway and we can stop and see the car so we stoped back in seen the yellow kia took it for a drive said it's really nice. And you could really use a better car and if I was really interested in it get it I think she also liked it to lol so kari took care of us got all the paper work done we were both very happy with every one there and my wife talked to April about a car she bought there years ago thay made us both feel like famely Kari and every one really care about what you want and really work with you. If I ever get a nother car I'm going back to finnin . More

Wonderful experience. Tony Fassbinder asked all the right questions and helped us with a speedy social distancing experience. All the staff was helpful and pleasant during the entire transaction. questions and helped us with a speedy social distancing experience. All the staff was helpful and pleasant during the entire transaction. More

Today I purchased a truck for my husband as a surprise to him but I was the one that got the best surprise... seriously the easiest and quickest vehicle purchase ever! I worked with Tony Fassbinder and I ser him but I was the one that got the best surprise... seriously the easiest and quickest vehicle purchase ever! I worked with Tony Fassbinder and I seriously cannot say enough positive things about his professionalism, knowledge, and just personality in general. He greeted me as soon as I pulled in the parking lot and had the truck already warmed up and ready for the test drive. From me pulling into the parking lot to me leaving with purchased “surprise” it only took a little more than an hour. I never once felt pressured and honestly felt like everyone was there to truly help me and make it a great buying experience. Within 15 min of leaving the dealership I received a phone call from my insurance company saying they received all the information for the new vehicle and just wanted to confirm it with me. Seriously I didn’t have to do ANYTHING - they did it all! I was so pleasantly surprised with this buying experience especially after having a horrible experience at another dealership not that long ago. The professionals at Finnin Kia certainly know what they are doing and are changing the whole vehicle buying experience! We will definitely be back for our next purchase!! More

We Love our Kia Sedona We purchased a new Kia Sedona and Love it. Keri Ginter did an amazing job with our purchase as we were in Florida at the time of the transaction. Keri We purchased a new Kia Sedona and Love it. Keri Ginter did an amazing job with our purchase as we were in Florida at the time of the transaction. Keri was very helpful and courteous to us helping us with what Finnin Kia had in stock and filling our need with a perfect vehicle . Keri has been very helpful explaining all the features on our Sedona and answers all extras questions we throw at her! We would definitely recommend contacting Keri for your next vehicle purchase. More