Mike Hale Acura

went in to get a recall order fixed and went away worse off went in for the recall to be replaced and went home with my car feeling like it was worse driving away from the dealership. They told me my brakes nee went in for the recall to be replaced and went home with my car feeling like it was worse driving away from the dealership. They told me my brakes needed to be fixed among a giant list of repairs. Understandable, brakes are a routine wear and tear etc. but bringing my car in had zero problems, no squealing, grinding etc. how can it go from nothing to all out squealing, grinding and feeling like I am driving a car that was loosely put together in a matter of hours? When I called to talk to someone about it, they set the phone down for me to hear all the conversations and wait for 10 min then they hung up on me. Really? I will be going to someplace else from now on. Definitely having a second opinion on all the suggested repairs. I just feel like they were not being honest with me and that is frustrating. More

Put down a deposit on a MDX have been calling for 2 days and Sadly I did not read the reviews on the 2 dealerships in SLC. What a mistake. I gave them a $1000 deposit on a MDX and they were supposed to look for Sadly I did not read the reviews on the 2 dealerships in SLC. What a mistake. I gave them a $1000 deposit on a MDX and they were supposed to look for one in a nearby state. it would take 6 weeks to get one from the factory. So far 10 days after giving them the deposit they are still not returning my calls. I have called the 6 times requesting a call back. Very unprofessional. the have ^&% satisfactin rating. the other dealer in SLC has 100%. It is not hard to see why. What a pity I did not do my research. I am going to demand my money back More

Dishonest Do not be fooled into buying a CERTIFIED used car from the dealership. I bought a certified used, one owner, lease return Acura TL awd technology pack Do not be fooled into buying a CERTIFIED used car from the dealership. I bought a certified used, one owner, lease return Acura TL awd technology package that had been a nightmare. I bought the car in November and by April the car was experiencing engine oil burning problems. It's been over a year now and lots of arguing and fighting with this horrible dealership to repair the car. The car that is still under warranty and still had been a nightmare to get the proper repairs. This dealership is awful to work with. I bought the car from Larry- who spoke to my brother and not really me. I've dealt with Ben- the service manager who is okay Jeff- the sales manager who is not helpful and Nita- the general manager who tried to play the "girl talk" you need to vent card. She was very unprofessional. I am not anti Acura, this is my second Acura and unfortunately I was sold a bad certified car this time. I would suggest going to Jody Wilkinson Acura. More

My wife and I were in the market for an SUV/Crossover and decided to visit Mike Hale Acura. We had a particular set of dimensions that we needed the trunk space to match and the sales associate was incredibl decided to visit Mike Hale Acura. We had a particular set of dimensions that we needed the trunk space to match and the sales associate was incredibly patient as we opened up the back of each vehicle and measured the interior space. Throughout the process the sales associate was very attentive to our needs and answered every question we could throw at him. Unfortunately we couldn't find anything that would meet our requirements so we ended up looking elsewhere, but the sales associate really went above and beyond to help us. More

In general, I don't enjoy visiting a car Dealership for just about anything.. However, I needed a major maintenance performed on my TL and Mike Hale Acura was the closest dealership. I pulled into the for just about anything.. However, I needed a major maintenance performed on my TL and Mike Hale Acura was the closest dealership. I pulled into the service area and was immediately impressed by how well kept the facilities were. I don't know much about cars and my service person could tell, but he took every measure to explain, in detail, what they were doing to my Acura. Not only did he spend about 30 minutes with me going over everything but he spoke with me during my wait about a trip I was planning. I felt like he really was trying to lookout for my best interest. When I was paying my bill I met the Service manager and again he spent an additional 10 minutes trying to make sure I knew exactly what was being done on my car. I was EXTREMELY impress by the honesty and disclosure everyone showed me at Mike Hale Acura... Hence why I'm writing this review. I've already referred several co-workers there and they have had similar experiences. More

I took my Honda Civic into Mike Hale Acura because of the way it was driving. Turns out, I had a bad motor mount and needed my timing belt changed. Being a college student I was stressed about the cost of way it was driving. Turns out, I had a bad motor mount and needed my timing belt changed. Being a college student I was stressed about the cost of the services, however when I shopped around I realized they were less expensive than the nearby Honda stores. They worked closely with me and let me know what was going on with my car every step of the way. I ended up having them replace my spark plugs as well because I was so please with my experience. OH! And they gave me a car while my civic was being worked on…. Definitely would not have gotten that kind of treatment from a Honda dealership. Very Happy with Mike Hale Acura!! More

On a weekday around 4:30pm I met a family member at Mike Hale Aucra both of us ready to buy a car. After 20+ mins of walking around the lot and looking at cars we wondered if anyone was working. We decide Hale Aucra both of us ready to buy a car. After 20+ mins of walking around the lot and looking at cars we wondered if anyone was working. We decided they possible couldn't see us and walked to the showroom. We waited another 5 minutes while looking at the showroom cars. I guess the sales people were selling cars online like gang-busters because they didn't even acknowledge us. We immediately went to another dealership and we both had an amazing experience buying our new cars! More

I have nothing but good things to say about Mike Hale Acura. I've purchased three different vehicles at this dealership over the last 15+ years and each time I've been treated with courtesy and respect. Acura. I've purchased three different vehicles at this dealership over the last 15+ years and each time I've been treated with courtesy and respect. The sales team always seems to be attentive, but low pressure. I've been very happy with each vehicles. More recently I've discovered the SERVICE DEPARTMENT... and I couldn't be more happy with their honesty and quality of work. Andy, the service manager runs a very tight operation and these guys do a great job taking care of me. I no longer own an Acura, but I continue to take my vehicles to Mike Hale Acura for service and maintenance. Last year I had a problem with my Toyota Sienna - took my vehicle to Larry H Miller's shop right across the street and spent literally $900 to fix a problem... only to have the problem reappear just a few months later. Frustrated, I took my vehicle over to MHA... they diagnosed and fixed the problem for less than $100 and treated me like gold! I can't recommend Mike Hale Acura highly enough. Thank you! More

I purchased a low mileage 2006 Nissan Maxima from Mike Hale. Nissans are great cars. Shortly after I purchased, I found that the front right wheel bearing was bad and the front shocks were making excess Hale. Nissans are great cars. Shortly after I purchased, I found that the front right wheel bearing was bad and the front shocks were making excessive noise. I asked Tracy Johnson, my salesman, if they would at least have their service look at the car. He said they would not do that. I finally spoke with Rod, the sales manager and he relutantly, after a long phone call, agreed to have their servie department look at the car. They found the bearing was bad and the front struts were making excessive noise. This escallated to Mike Hale, the owner. We talked on the phone and he spoke to me condescendingly. He told me that is what happens with used cars and if it were perfect, he would have had to charge me $2k-$3k more for the car. This logic would lead to the conclusion that they knew of the problem before they sold the car to me. Before I purchased the car, Tracy Johnson assured me their mechanics had thoroughly inspected the car and found no problems with it. All Mike Hale would do was offer an employee discount on repairs. This would save me maybe $50-$75 on $1000 in work. Mike Hale would not stand behind one of his high end use cars. I spent almost $20,000 on this car and would not expect it to have such major problems. I would recommend that everyone stear clear of Mike Hale's Acura dealership in Salt Lake and his Chevy dealership in Park City. There are enough other great dealerships around. You should not have to visit one that deals so dishonestly. More

I LOVE this dealership! Everytime I come in for service, they call me by name, and always seem so happy to be helping me! All of the advisors, the cashiers, and their customer service rep, Donna! Oh they a they call me by name, and always seem so happy to be helping me! All of the advisors, the cashiers, and their customer service rep, Donna! Oh they are all so wonderful! I have purchased cars from "That Guy", and never was very satisfied. For the past 6 years, Mike Hale Acura has been my ONLY choice when it comes to buying a new or used car!! I highly recommend this dealership to any person looking for a fast and friendly sales or service experience!!!!! More