Horrible experience at Mike Savoie Chevrolet.
My first experiences were not bad and this review would have been much more positive until I started to get misinformed and talked down to by service reps. I came to the service center on 9-12-17. I had an engine light on and brought it in for service. I also requested an oil change (which included tire rotation). Once I arrived I was informed of an ignition switch recall. I ended up agreeing to getting that service completed as well. They said it should take a day. I was given a courtesy vehicle in the meantime.
9-14-17 at 4:30 pm ( Shop closes at 6) Rachel had called to let me know my car was ready for pick-up. I was in Detroit for work and there was no way I would get there in time with rush hour.
9-15-17 I return to the service shop at around noon to return and pick-up my vehicle. I go to pay for my balance and the girls hand me back my keys. The keys they handed back were the same as the one I had dropped off ( with the recall there should have been a new set of key created) I was then informed on 9-15-17, 2 days after I dropped off my vehicle for service, that they had to order a key. Rachel had told me that they would call when the new keys got in and I could just swing by to pick them up.
9-17: I noticed my car pulling hard to the right, after tire rotation… Talked to “Paul” in the service shop and he didn’t seem too concerned. He said “well we can move the tires back for free, but to see why it is pulling would start ya at $59.00.” I was upset because of everything happening and asked why they wouldn’t look at it for free considering it started to pull after service and after spending over $650.00. Paul said "well we gave you a courtesy car for 2 days!"
9-18-17 – Rachel called and notified that the “key kit” was in. I was confused… Apparently the process never began and that would require an appointment (1 ½ Hr appointment).
After having my car in the shop for 2 full days, and taking time out of work multiple times it became a big inconvenience to have been told the wrong information and make multiple trips.
Not only did they misinform me on the pick up of the keys, they ruined my alignment and they were not willing to even look at it -without putting a price on it, and received nasty treatment from “trainer- Paul”… Very upsetting.