Mike White Ford of Coeur d'Alene - Service Center

Matt in service is easily the worst service advisor I have ever dealt with. Horrible attitude and ZERO customer service skills. Fire him!!!!!! have ever dealt with. Horrible attitude and ZERO customer service skills. Fire him!!!!!! More

We had an emergency while we were on the road and passing through Coeur D'Alene. Dan at Mike White Ford helped us out and we were so grateful! Taking time out of his busy day to fit us in was most appreciate through Coeur D'Alene. Dan at Mike White Ford helped us out and we were so grateful! Taking time out of his busy day to fit us in was most appreciated. Thank you for the great service! More

Sales Department is excellent to deal with. The service department is the most useless I have ever dealt with. I have been trying since August of 2020 to get a warranty replacement of my runni The service department is the most useless I have ever dealt with. I have been trying since August of 2020 to get a warranty replacement of my running boards on the brand new truck I purchased from the dealership. One of the service writers took photos of the chrome that is bubbling up, I have sent photos on two different occasions and I asked my salesman for help, he took photos. There still has not been anything done to get them replaced. I would return to purchase another vehicle but any service work other than an oil change I will go some place else. More

Just Great Service all around My wife went in to have our car serviced, and new tires installed. They were very prompt and had our service done quickly. After the service they ca My wife went in to have our car serviced, and new tires installed. They were very prompt and had our service done quickly. After the service they came out and sat down with us and discussed the work and made a couple of suggestions. They made sure we had no recalls and we were out of there in about an hour. More

Took my Mustang for a 50-mile joyride. Took my car in for some warranty work and the window tint job. They screwed up my window tint job and took my car for a 50-mile joyride. Took my car in for some warranty work and the window tint job. They screwed up my window tint job and took my car for a 50-mile joyride. More

Lost an alternator belt and dropped in, no appointment. We had a 5th wheel and were given a place to park. Belt part was ordered from Spokane and was installed as soon as the belt arrived and a mechanic wa We had a 5th wheel and were given a place to park. Belt part was ordered from Spokane and was installed as soon as the belt arrived and a mechanic was available. Rick Hess helped us from start to finish. He made us feel at home and kept us informed thru the repair process. Everyone was great from Rick to the Mechanic to the office clerk. Very professional and very friendly. Thank you all for helping us out of what could have been a bad overnight situation. More

Best of the BEST! Pulled into service dept. at 4:30 without an appointment due to low tire pressure warning after I checked pressure in all four tire and all seemed fin Pulled into service dept. at 4:30 without an appointment due to low tire pressure warning after I checked pressure in all four tire and all seemed fine. Service Advisor Rick Hess jumped right on it by calling a tech to the front to check each sensor who verified they were all working, then pulled vehicle around back to service bay to recalibrate computer to proper PSI for oversized tires. From the moment I pulled in, to the time I left, all under ten minutes...thanks to Rick! More

Great Service Department! Was in CDA to buy a Bronco from a private party. Wanted to have it checked out before I drove it back to Montana. The Ford dealer in Spokane said it w Was in CDA to buy a Bronco from a private party. Wanted to have it checked out before I drove it back to Montana. The Ford dealer in Spokane said it would be 5 days. Lake City Ford said they could squeeze me in. And it was on a Saturday! Rick, the guide service was awesome. Got me in and out for a very fair price and headed back to Montana. Bob, the courtesy shuttle driver was a very outstanding gentleman. A great ambassador to the brand. Overall an outstanding experience. More

lube, oil, filter The job was performed on time, and with great care by all involved with this service. From the kind ladies who support the service manager to the ser The job was performed on time, and with great care by all involved with this service. From the kind ladies who support the service manager to the service manager who supports the technician and customer. A big thank you to Rick, who initiated this fine experience. More

Customer service was very good After the purchase of our new F-150 I had a problem installing the keyless entry that I had purchased through the parts department at Lake City Ford. After the purchase of our new F-150 I had a problem installing the keyless entry that I had purchased through the parts department at Lake City Ford. With the Help of Rick Hess the service advisor and Scott Prudence the technician the problem was resolved. Both of these employees are to be commended for tier commitment to customer satisfaction. Thank you for your help. More