CMA's Chrysler Dodge Jeep Ram of Martinsburg

Unnecessary repairs? Valve cover ($400) and both batteries ($700+)? This was my 4th visit to CMA Chrysler for service and the first three were fine and reasonable. Perha Valve cover ($400) and both batteries ($700+)? This was my 4th visit to CMA Chrysler for service and the first three were fine and reasonable. Perhaps this time the unneeded repairs are just coincidences? Or was the staff looking for end-of-year bonuses or quotas? My check engine light had come on and the engine was rough. A friend-mechanic ran a diagnostic and told me I had a cylinder 2 misfire. So I left my Pacifica, and they concurred, and told me I needed a new ignition coil, and that I should replace all my sparkplugs. Since the car had 120K miles that seemed reasonable. About $1k so far. A couple of days later they called and said I had a valve cover leaking oil for another $400. I hadn’t noticed an oli leak but I accepted the recommendation. But a few days later just before pickup I was told that both my batteries were weak and needed replacement. (I had not experienced any issues) Well, my start-stop battery was replaced a few months ago, so I told them they would have to do it under warranty. And when I inquired I was told the new main battery was $300+. I left the car another day and I was told that the start-stop battery now tested fine and did not need replacement. And the regular battery which tested weak (so I was told) had not cause me any problems so I left it alone(another month in the cold with lots of down time and I have had no issues. So, bottom line – I didn’t need either battery replaced and saved myself $700. I have lost trust in CMA Chrysler. Not sure if I should give them another chance, perhaps this was just coincidence/bad luck? . Three stars because I am unsure if the unnecessary work was coincidence or dishonesty. I wont recommend CMA for now, although I did in the past. Everyone including Matthew was nice and professional. But when they recommend work, then dont do it because it is under warranty and it no longer needs it - that is a red flag. More

My family has been buying our last eight Ram, Jeep and Dodge vehicles at a dealership in Chambersburg PA the last four years. A three hour trip each time. But this time we went to look at a Jeep Wrangler Dodge vehicles at a dealership in Chambersburg PA the last four years. A three hour trip each time. But this time we went to look at a Jeep Wrangler at Miller Chrysler, Jeep, Ram in Martinsburg WV. We we so happy with the Jeep’s and all the cars and trucks they had we bought a Jeep Wrangler. The salesman Garret and manager Kevin treated us so great , the service, price and what they gave us for our trade in . We will do all our dealing with Miller from now on!! I wish we had went there first four years ago! Rex Bixler Yellow Springs West Virginia More

My review Had a great experience. The staff was great and didn’t have to spend half a day squabbling over details. While I would have preferred a lower interest Had a great experience. The staff was great and didn’t have to spend half a day squabbling over details. While I would have preferred a lower interest rate I did end up with a livable payment. More

Warranty issue resolved quickly. This dealership handled a minor warranty issue without any trouble on my behalf. The same issue couldn’t be resolved by Safford of Winchester after 4 This dealership handled a minor warranty issue without any trouble on my behalf. The same issue couldn’t be resolved by Safford of Winchester after 4 separate visits. Highly recommend Millers Ram dealership, thank you!! More

Inspection & Oil Change Got an inspection in January. this year...then the misfortune of a rock to my windshield the end of June..(can’t reuse the previous sticker )soon as m Got an inspection in January. this year...then the misfortune of a rock to my windshield the end of June..(can’t reuse the previous sticker )soon as my new windshield was installed, I immediately came in to Miller Jeep for another inspection on my Jeep, to my surprise it was free !! Had an oil change too , paid a decent price for top of the grade oil !! I was Amazed at the quick service and highly recommend Miller’s for ALL your vehicle service and repair.. More

Service Always have a great experience , every time I come in... always nice and quick, I would recommend this place to purchase a vehicle here.... thanks Always have a great experience , every time I come in... always nice and quick, I would recommend this place to purchase a vehicle here.... thanks More

Overall a positive experience Great experience- fair deal warm salesperson- just a non hassle time.- first time buyers at Millers -would do it again. Thanks for the opportunity to Great experience- fair deal warm salesperson- just a non hassle time.- first time buyers at Millers -would do it again. Thanks for the opportunity to provide feedback More

SERVICE. CALL Service was quick and I really appreciate how friendly and nice everyone is!! The waiting area is beautiful and I love all the magazines women enjoy r Service was quick and I really appreciate how friendly and nice everyone is!! The waiting area is beautiful and I love all the magazines women enjoy reading!! There’s a big tv, food , coffee, and water!! More

Friendly Service Walked in on short call notice to test drive a used car. Garrett was professional and easy to talk to, never felt any pressure. Kevin the finance ma Walked in on short call notice to test drive a used car. Garrett was professional and easy to talk to, never felt any pressure. Kevin the finance manager was also friendly and professional, he was able to find me a great rate. I felt very comfortable through the whole process and the kind lady working the front desk was very polite and engaging. Walked away with a great deal and had a very good experience. More

Can't beat 'em I custom ordered my 2019 Ram in late January. BJ Elliott (salesman) kept me informed with email and phone updates (as to the status) and I took delive I custom ordered my 2019 Ram in late January. BJ Elliott (salesman) kept me informed with email and phone updates (as to the status) and I took delivery in late Feb. Was exactly as ordered and Garland See (finance mgr) even found some rebates we didn't know about when I ordered it. I live 125 miles away and came back because this is the same experience I had with the last Ram. Good people. More