Mini Of Burlington

Friendly and helpful Brought my car in with check engine light on... worked with Ryan and Matt in service . They were very kind and helpful . Thank you Mini Brought my car in with check engine light on... worked with Ryan and Matt in service . They were very kind and helpful . Thank you Mini More

Exciting New MINI Over the past several years, I had been bringing my MINI vehicles to MINI of Burlington for service and became very comfortable with the people in the Over the past several years, I had been bringing my MINI vehicles to MINI of Burlington for service and became very comfortable with the people in the service department. I was always greeted with a smile, they thoroughly discussed what my MINI needed, made sure I was comfortable and was in-and-out as quickly as possible. The service experience is excellent. On those occasions when I was getting service, I would often spend time talking with Anthony in the sales department while waiting. He was always pleasant, and even though I wasn’t there to purchase a car, he would spend the time talking about any number of things, including MINI vehicles, options and history. It was clear he had a passion and belief in MINI. When the time came for me to move on from my Countryman, the only person I wanted to buy a new MINI from was him. I sent him an email with some very generic needs and asked if he could find me a manual shift, 2018 2 door Hardtop “S”. It wasn’t too long before he sent me a return email with a new MINI option. It was everything I had been looking for and more. He had exceeded my expectations. I can’t thank him enough for the efforts he made in locating this MINI for me. As the sales process goes, I had the pleasure of meeting Liz, the business manager. The financing stage of the purchase was just as flawless and enjoyable as the service and sales processes. She was sure to explain everything thoroughly and answered all of my questions to my satisfaction very patiently. Although this is my fourth MINI and I have a love of the car, the history and the motoring experience, the people at MINI of Burlington is the reason I went only there in search of my new MINI. More

Very, very poor customer service and questionable tactics: On Wednesday, May 24, I called a Mini Cooper dealership in Burlington, VT. “A mechanic I use down here in Southern Vermont told me I need new rotors a On Wednesday, May 24, I called a Mini Cooper dealership in Burlington, VT. “A mechanic I use down here in Southern Vermont told me I need new rotors and brake pads. Before I drive to Burlington, I want to be SURE these items are covered in the extended warranty I purchased.” After a pause, I was told “Yes they are - we’ll change your oil and get you new rotors and pads.” I wanted to be 100% sure. So after hearing this, I cancelled work on Thursday and left on the TWO HOUR drive to Burlington. This is the result: I waited in the waiting room for an hour and a half while my car was being serviced, at which point someone from the Service Dept came out - and handed me an estimate for over $1000.00. “Your calipers are seeping” I said I didn’t want the new calipers. I didn’t hear anything else: “Okay” was the reply. He came back 30 minutes later and said “You’re all set”. But the funny thing was the lack of any indication of rotors and pads on the bill. I went out to my car, and saw ther was no work done. I was not informed of this - I could have driven off thinking I had new brakes. Instead I still had the dangerous situation I drove the two hours to Burlington to have fixed. I went back into to Service dept and wanted to know why they had not replaced the rotors and pads. The reply was: “This is tricky” - just what you want to hear from an auto dealership. “Your clalipers were seeping, and this voided the warranty.” Before I could go any further he then dropped another bomb: “And your warranty doesn’t cover the rotors and pads anyway”. So that was three hundred miles and five hours of driving - for absolutely nothing. I got a call from a guy in the Service Dept. He told me he would "do what he could" about this fiasco. His solution? "You buy the new calipers from us and we will honor the Warranty". The price? A thousand dollars. Now, I have been driving for 45 years - and have never even heard of a caliper going bad at 70,000 miles, let alone two! I took the car to a certified BMW mechanic. And do you know what he told me: "There isn't a thing wrong with your calipers." I told my attorney this, and he said: "You have a fraud case here." That BMW mechanic replaced my rotors and pads. I drove for several thousand miles with absolutley no issues. Then in disgust - I sold the car and bought a Subaru WRX. I’m out of Mini Coopers as a result of this experience, and I have been driving them for years. They are certainly super fun to drive; but after 70,000 miles, these cars become incredibly unreliable and expensive to own: AT 70,000 miles, things started to go expensively wrong: another dealership, a Mini dealer in Albany, NY, told me I needed a new thermostat - and wanted $1000.00 ($975.00) for the repair. I said no thank you -and took it to a certified independent BMW mechanic, and got the exact same job done for under $500.00. I needn’t tell you - if you have the pockets and don’t mind being ripped off on a continuing basis - by all means keep using the Mini Cooper dealerships. They are more than happy to have your business. The dealership in Burlington will never get mine again. More

Amazing Sales Experience They are the best. I helped my mother purchase a new 2015 Mini Convertible and they went out of there way to make sure it was so simple. We worked wit They are the best. I helped my mother purchase a new 2015 Mini Convertible and they went out of there way to make sure it was so simple. We worked with Hani and Matt and they did whatever they could to ensure we got the best deal plus made sure it was convenient for my mother to get without her even having to go to the dealership. Keep up the amazing work and service, and thank you guys for everything. More