The customer service is non existent after you purchase your vehicle from them. In 2014 I purchased a 2014 Jeep Trailhawk. 39 days later it was in the shop for transmission problems. I asked the dealership for buyback or a new different Jeep Trailhawk from the dealer. I was told by the Service Manager that that won't happen since they could fix it and it's a FCA problem, I had already planned a non refundable vacation to Glacier National Park for the Jeep trails they have.I informed the manager of of our non refundable vacation and he said well we can try to get a rental but can't promise that they could. I am a transplanted Iowan and have bought my share of new vechiles with the BEST of customer service. Take it to dealer for oil change they would wipe down your dash and run it through a car was and then it would be brought to you. In the 4 years and 7 times in their shop was I ever gotten basic customer service,each time (mostly winter time ) I was handed my keys and was told it was somewhere in the south lot. On Feb.23,2017 they replaced the VIN Specific transmission I was called that it was ready so arrived within 15 minutes of phone call to pick it up right before closing time was handed my keys like many times before and told it was out in the lot,it took us 45 minutes to locate it,got in turned the key and all the bells and whistles went off as before to Service Transmission and it would not go in gear. Yep still BROKE!!!!! and the cycle repeated as it had the last 5 times in the MAC Service department. It's beyond my comprehension that a dealership doesn't give Customer Service for a customer who has spent 45,000 on a vechile.