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Miracle Ford

Gallatin, TN

4.7
862 Reviews
We appreciate you taking the time to research Miracle Ford on DealerRater. At Miracle Ford we offer an extensive selection of new Ford and used vehicles (including Ford Certified Pre-Owned), with a variety of financing options, convenient vehicle service hours, and quality Ford parts. Our knowledgeable and welcoming staff strives to offer the very best in customer service. With a high dealership rating, we have proven to exceed the expectations of our customers and will proudly continue to do so. Visit our dealership to meet the team and get started with your vehicle purchase today!
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1394 Nashville Pike

Gallatin, TN

37066

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Showing 862 reviews

June 26, 2018

Used truck I went to Miracle Ford to look at a truck I saw online. Ken Johnson, the sales rep, met us with a great non pressure attitude. I saw an older less exp More

by 1234jeff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken "KJ" Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Hopper
Jun 27, 2018 -

Miracle Ford responded

1234Jeff, Congratulations on your “new to you” truck! It’s nice to see that many people made your purchase enjoyable including Wayne and Bryan from service. Dealerships are unique in that we have a number of individual departments that often have to work together to help an individual customer. We work very hard at coordinating all departments and I’m glad it worked for you. We hope this truck gives you a good long time of reliable service. Thanks again.

June 23, 2018

Got my convertible Chris Fitts is a great sales rep for your company. His size and deep voice could be intimidating until you see that smile and hear the truth and since More

by ShellyMarie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randi Jones, Chris Fitts
Jun 24, 2018 -

Miracle Ford responded

ShellyMarie, Thank you for your very nice review! We’re glad to have won you over;we just wish you had visited us earlier and saved you 25 stops. Enjoy your convertible! We hope it serves you well for years to come.

Jun 24, 2018 -

Miracle Ford responded

ShellyMarie, thank you for the very nice review. We just wish you had chosen us first and saved yourself 25 stops. Thank you for the nice comments about several of our staff members. We will pass that along. Enjoy your new convertible! We hope it serves you well for many years to come.

June 22, 2018

Amazing Chris was amazing. He went out of his way to help put me in my dream car. He was very helpful. Will definitely recommend him to others. More

by Chaz1215
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Clouse
Jun 28, 2018 -

Miracle Ford responded

Chas1215, Thank you for the 5 star review! We are very happy to have a professional like Chris Clouse as part of our sales team. It’s no surprise you found him amazing as we see this in him every day. Thank you for your purchase and we look forward to seeing you back for your regular maintenance.

June 22, 2018

Awesome experience My husband and I love our experience yesterday with Miracle Ford. We purchased a Ford F150 Supercrew. This dealership is AMAZING! Super friendly staff More

by CrazyGoatLady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carmen Woodall
Jun 27, 2018 -

Miracle Ford responded

CrazyGoatLady, Thank you for the 5 star review! Your review sums up what we strive to be—polite, friendly, knowledgeable and efficient. We thank you for speaking so highly of our staff and we hope your truck gives you many years of reliable service. We look forward to seeing you back for your regular maintenance.

June 21, 2018

Great Place to purchase your next vehicle All of the people that work at Miracle Ford are great! We love coming here as they get you in and out with a great price and in a short amount of time More

by tdaml82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sandra Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : i didnt get her name but the young lady at the service counter was absolutely wonderful , Gator Smith, Chris Fitts
Jul 05, 2018 -

Miracle Ford responded

tdam182, Thanks for the nice 5 star review! We're please to be able to earn those stars by doing business without having to keep you here for a long time. Chris, Gator and Sandra do a great job for us and we will pass along how happy you were with their professionalism. We hope to see you back for your regular maintenance.

June 21, 2018

Bought two 2018 Ford Escape Charlie , Jay Morgan and Sandra all worked together very hard to get myself a good deal on my trade in with today's fuel prices I'm glad that I traded More

by Timtitan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Piper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Clemmons
Jul 20, 2018 -

Miracle Ford responded

Timtitan, Thanks very much for the great review and 5 star rating! We're happy that several employees worked together to make your purchases enjoyable. Don't go too crazy with the extra money you'll be saving on gas...Ha, Ha! We hope you have many enjoyable years of good service from your new Escapes.

June 20, 2018

Awesome help in buying new vehicle Went above and beyond my expectations. Had in mind what I wanted and Chris Fitts spent a great amount of time finding the match vehicle. Got more for More

by Sam. D
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandra Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Fitts
Jun 20, 2018 -

Miracle Ford responded

Sam D, Thank you for the 5 star review! It's nice to hear that you said Chris took time to help you find the right vehicle. We instruct our salespeople to go at the customer's pace which it sounds like Chris did. We also try very hard to make the financing easy and quick. Sandra does a great job! We hope your new Ford lasts you a good long time and we look forward to seeing you back for your regular maintenance.

June 17, 2018

Online putchase I made an offer. They called back and accepted. I drove from Mcminnville to Gallatin, test drove the car and it was just as Charlie Piper told me. I p More

by jimpierce
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Odell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Piper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2018 -

Miracle Ford responded

jimpierce, Thank you for the nice review and for your purchase! It's rewarding to read how your online purchase went smoothly. We price our vehicles aggressively online but a reasonable counter offer like yours is welcome and can often be accepted. We're also pleased that the time spent in the dealership was quick as we work hard at streamlining the time our customers wait to complete paperwork. We hope this vehicle keeps you happy for years to come.

June 16, 2018

Went out of their way to accommodate my family needs. I purchased a truck site unseen online, was very nervous about the situation but Charlie Piper did everything in his power to make it as smooth and co More

by farmy8260
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Piper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 12, 2018

Wonderful Chris was very patient with us An helped us get what we needed fast in a very very hard time of need.. he’s a ppl person An very respectable.. he took More

by Jonmiller826
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Clouse
Jun 13, 2018 -

Miracle Ford responded

Jonmiller826, Thanks for taking the time to review us and for your 5 star rating! It's rewarding to read reviews like yours and know that our hard work is paying off. We are grateful to have Chris Clouse on our sales team. His experience and professionalism is evident by your kind words. We appreciate your purchase and we look forward to serving you for many years.

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