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Miracle Ford - Service Center

4.5

18 Lifetime Service Reviews

1394 Nashville Pike, Gallatin, Tennessee 37066

18 Reviews of Miracle Ford - Service Center

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November 02, 2018

"Three weeks backlog"

- Dale E

Called the morning of Nov. 2, 2018, for a service appointment and was told the first available would be Nov. 21st. Scratch that new F150 I was planning on next summer.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
No
Employees Worked With
unknown
Nov 02, 2018 -

Miracle Ford responded

Dale E, We’re very sorry to have disappointed you. It is unusual for our service department to be booked that far out, but for certain repairs we do get backed up. We ask that you contact our Service Manager, Wayne Hill to see if we can offer an alternative that works better for you.

October 23, 2018

"Service department "

- mbrewerrn

I am continually satisfied with the service department and the staff who go out of their way to make sure I leave happy. Plus two

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Wayne Hill
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Bryan Hopper
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jim Odell
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jimmy Galvin Jr
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dan Joiner
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : TJ
Oct 24, 2018 -

Miracle Ford responded

mbrewern, Thank you very much for your nice review! We are proud of the work we do and work hard to please our customers. It’s always rewarding to be recognized. We’ll continue to do all we can to keep you and all of our customers happy. Thanks again.

July 24, 2018

"Ford Escape Transmission repair "

- Atate08

I bought my vehicle at a different dealership. Since I bought it, the vehicle had significant transmission problems that the dealership refused to acknowledge. Upon bringing my vehicle to Miracle Ford, they immediately knew the problem and did everything they could to make it right. I will be returning for all of my service needs.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Wayne Hill
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Jessica
Jul 24, 2018 -

Miracle Ford responded

Atate08, Thank you for the review of our service department! Wayne, our Service Manager, works very hard to keep our customers satisfied. In a position where you don't always get thanked, it's nice to hear positive feedback. We'll be sure to pass this along to him and all of our service employees. We look forward to being able to keep your vehicle in tip-top shape for many more years!

December 18, 2017

"Truly a Miracle"

- KMaiella

I have only recently become aware of Miracle Ford in Gallatin Tennessee. Simply put, they work ed a miracle on my car. Their staff is also friendly, courteous, and professional. I am so thankful that I decided to take my Ford vehicle to them. Not only was it the best decision I made but also, my car runs fantastic! I highly recommend Miracle Ford in Gallatin Tennessee for their outstanding service:)

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Galvin Jr
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 12, 2017

"Great Staff"

- Gary Waddell

Great Staff - Friendly, Fair, Professional. I have made a decision 2 years ago to have all of my maintenance work done via Miracle Ford. New facility is great also.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Wayne Hill
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Lindsay Butler
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Yeysson Ayala
Aug 16, 2017 -

Miracle Ford responded

Gary, Thank you so much for your 5 star rating. We appreciate you choosing Miracle Ford for your vehicle's maintenance. We are aware that folks have options for their vehicle maintenance and we work hard at keeping our services competitive both in cost and in our customer's time. We look forward to seeing you again soon!

August 10, 2017

"Servicing of my Lincoln"

- Mike Schramke

I am the owner of a Lincoln MKC, and Wayne Hill and the entire Service Staff takes superior care of me and my Lincoln. There is no Lincoln dealership anywhere close to Gallatin, but even if there was, I would still use Miracle Ford only. Folks, if you use any Service Department other than Miracle Ford, you are missing the opportunity to see the benchmark of how service is done. Mike Schramke, Gallatin

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Wayne Hill
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Jessica
Aug 12, 2017 -

Miracle Ford responded

Mike, Thank you for taking the time to review us and your 5 star rating! We are pleased that you choose us to service your Lincoln. Our dealership is happy to work on Lincolns and we are fully capable to service them. Wayne and Jessica work hard to make sure our customer's experience is how you describe. In a position that is often helping customers who are upset over something breaking, it is nice to get words of encouragement. Thanks again!

June 18, 2017

"Love my new car"

- Phyllis

Had a great experience with my sales rep and bought the car of my dreams thank you Chase this is my second vehicle with Miracle Ford and will come back for my next one when that comes

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Recommend Dealer
Yes
Employees Worked With
Chase Rennie
Jun 20, 2017 -

Miracle Ford responded

Phyllis, Thank you for your nice review. We are fortunate to have Chase as part of our sales staff and glad he was able to help you purchase the car of your dreams. We're especially pleased this was a second purchase since we work very hard to create an atmosphere where our customers want to continue to do business with us. This includes servicing your vehicle, so we look forward to seeing you back to keep your car maintained.

May 28, 2017

"A Great First Experience with the Service Department!"

- Dan Stuckey

I recently moved to the Gallatin Area and wanted to get my Ford F-150 serviced before headed back home to pack up everything to bring back. I checked out the website and was impressed with what I say so I set up an service appointment. I was welcomed the minute I pulled into the service bay. Wayne Hill, who I did not know was the manager at the time, took my info and asked if I needed any other services done. Then I went to the customer waiting area which had everything I needed to wait...from coffee, vending machines, TV's, and work areas if you brought a laptop which I did. During my wait the General Manager, Jimmy Galvin, Jr. came by to make sure I was having a good visit. My wait was not long and Wayne came back and told me I need my A/C worked on including parts which would have to be ordered..they were covered under my warranty...and we scheduled a day to drop my truck off and pick up my rental. When I came back they had a very nice Ford Fusion waiting for me. My truck was ready the following day. Needless to say, my trip went off without a hitch and my truck is still running great. Miracle Ford will continue to get my business as long as I own my truck! I highly recommend their service department to anyone I know!

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Customer Service
Quality of Work
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Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Wayne Hill
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Yeysson Ayala
Jun 14, 2017 -

Miracle Ford responded

Dan, Thank you for you detailed and kind review. We've all at some point had our car break down and it is not fun. We get upset and feel that we have lost control over our situation. Yeysson and Wayne deal with this everyday. It is encouraging to have them receive praise since they can often times feel unappreciated. Anyone who has ever worked in this type of position can relate to this. So, again, thank you. we look forward to seeing you again in the near future (for routine maintenance.) :-)

March 19, 2017

"Still A Great Body Shop"

- diverdad

Unfortunately, I had to visit Marty and his crew at the Body Shop again. This time it was my '16 Dodge Charger Scat Pack. Someone on the interstate ran over some debris that flew into the passenger side of my car damaging the side mirror, door glass and putting a wrinkle in the rear quarter panel. The Body Shop did all the repairs flawlessly. you can't even tell that there was ever any damage; it looks like it did when I bought it new. Thanks!!!

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Marty Denson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Charity
Mar 20, 2017 -

Miracle Ford responded

Diverdad, So sorry about the damage done to your Charger. Sometimes it seems like these trucks pick on the prettiest cars. It's very nice to hear that Marty, Charity and the body shop crew brought your car back to "like new." Now steer clear of that interstate junk and keep that Charger looking good!

November 19, 2016

"Great Collision Center "

- diverdad

My wife and I purchased a '16 Dodge Dart GT from Miracle Chrysler back in March. In August, to avoid a wreck, my wife was forced to make an unexpected turn into a parking lot. While making the turn she clipped a curb which damaged the right rocker panel in front of the rear wheel. Marty and his crew were very professional, courteous and friendly. The repair was flawless. To their credit, when the initial repair wasn't satisfactory to them, they never hesitated to redo the work and treated it just like it was their own vehicle. Thanks...

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Marty Denson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 17, 2016 -

Miracle Ford responded

diverdad, Thanks for review of our Collision Center and Marty Denson. We are very fortunate to have Marty as manager of this department. He has years of experience and now that he is working in a state of the art facility, his repair jobs are flawless. Thanks and remember to keep the shiny side up!

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