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Mohegan Lake Audi - Service Center

2.2

14 Lifetime Service Reviews

1791 East Main St., Mohegan Lake, New York 10547

14 Reviews of Mohegan Lake Audi - Service Center

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August 30, 2018

"Service "

- deenieb

Horrible service , Serviced my car 6 weeks ago and the same problem occurred. They are not accommodating and rude. I was treated with nasty attitudes.

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Recommend Dealer
No
Employees Worked With
service dept
July 03, 2018

"Loyalty in question???"

- Justme777

I purchased my second Audi (the new A5 sedan) in October 2017. Late May early June I noticed my car would pulsate when I would brake. I thought it has to be something of an easy fix so brought my car in to get looked at. Did not expect the news I got..4 warped rotors and an $1100 quote!!! I couldn’t believe it. According to them it was normal wear and tear because there was 17k miles on the car. I have had a BMW, a Lexus and an A4 all with high mileage and never even changed a brake pad! This is NOT normal wear and tear this is a manufacturer defect. The service manager was not helpful at all and very snarky. Referred me to Audi corporate and would not assist me at all. Also claimed that I can drive my car with warped rotors and it wouldn’t effect my brakes?? Seriously?? He made me feel incompetent as if that’s not common sense. a I’ve now been going back and forth with Audi Corporate for 3 weeks and no answers yet!! I am completely inconvenienced because I’m scared to ruin my brake pads and brakes overall so I’m using my husbands car and driving mine as minimally as possible. This experience alone will have a huge impact on my next car purchase. Not to mention I can never get a loner when I need. They’re booked a week or so out. This is not the type of service one would expect from a higher end dealership. BMW service blows this away!!! Beyond frustrated!!

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Recommend Dealer
No
Employees Worked With
Scott Bender, Greg Batista
November 29, 2017

"Awful services"

- hugo Ppppp

I purchase 3 car and the services is awful and they don't care about customer, the only care is selling cars. My sales person Alfonso is great, but the services department, very poor

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Recommend Dealer
No
Employees Worked With
Alfonso Ruggiero
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 26, 2017

"Great Service Experience"

- Annette DiRubbo

After a horrible experience with Audi Roadside Assistance, my Audi Q5 was still stranded in my parking lot. The Audi Roadside Assistance sent two young people with cell phones that couldn't get service in an well populated area next door to a hospital (so arrived late), no current GPS, no tools or knowledge of the Q5 Audi so I remained stranded. I called Audi in Mohegan Lake and spoke to Service Advisor Mark Cohen. What a difference!!! He advised me to get it towed in, they would need to order a tire which may take time so wait until their call to come in, an accurate time frame and a very pleasant manner. He was of course knowledgeable about the vehicle and emphathized about my experience. Mark Cohen is definitely the person I want to deal with at Audi in the future!

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Recommend Dealer
Yes
Employees Worked With
Mark Cohen
December 28, 2015

"Outstanding "

- WarrenMau

I've been coming to mohawk for years and always great service and a great area to wait. On December 23rd, they had a Christmas party and while my car was serviced they invited us to eat and treated us like family. Can't say enough good things about Mohawk.

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Yes
Employees Worked With
Lindsey Haraden
May 15, 2015

"EXCELLENT BEGINNING TO GREAT SERVICE"

- jerev

Just had my first 5K maintenance and it could not have gone smoother. Mark Cohen had my car cleaned and ready before the time promised. He was professional and knowledgeable. A loaner car was ready as promised. A+

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Recommend Dealer
Yes
Employees Worked With
Mark Cohen
April 24, 2014

"Horrendous service."

- AudiGirl7

Lack of service all around. No loaner car took 3 days to do the job. Had to hunt advisor down for updates after lack of messages of picking up phone. Didn't even wash it. Service center in Fleetwood, NY is by far the best. I came to Mohegan since I moved to the area but learned my lesson. I rather drive 25+ miles to get to Fleetwood than to go back to Mohegan!

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Recommend Dealer
No
Employees Worked With
Daniel Serafini
July 25, 2012

"Chris Frissora has a customer for life! Chris backs up..."

- ejwaldsc

Chris Frissora has a customer for life! Chris backs up his promises and he makes sure they are fulfilled. This was my first sales experience with him and since then he has exceeded my expectations on every service interaction since. Chris is a true pleasure to do business with. I will be going to him when it's time for a new car for sure!

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Recommend Dealer
Yes
Employees Worked With
Eric Waldschmidt
July 20, 2012

"I am very pleased with my Q5 purchase at Mohegan Lake..."

- pategc

I am very pleased with my Q5 purchase at Mohegan Lake Motors. Richard Peterson was friendly, informative and honest. He made the eperience very pleasant. I was somewhat apprehensive about purchasing a new car. I wanted to make the right choice for my needs as well as feel that I had made a good financial deal for myself. I felt very comfortable with Rich and actually enjoyed the experience.

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Recommend Dealer
Yes
Employees Worked With
Richard Peterson
December 18, 2010

"Bought a certified preowned recently at a different..."

- chalupka

Bought a certified preowned recently at a different dealer. Wanted to use this dealership for service. Went there for a simple question.Since the car wasn't purchase there the sales rep. was so rude and insaulting that I will follow with customer relations at Audi US. He didn't want to disclose his name either.

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Recommend Dealer
No
Employees Worked With
he didn't want to disclose
1
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