After a horrible experience with Audi Roadside Assistance, my Audi Q5 was still stranded in my parking lot. The Audi Roadside Assistance sent two young people with cell phones that couldn't get service in an well populated area next door to a hospital (so arrived late), no current GPS, no tools or knowledge of the Q5 Audi so I remained stranded. I called Audi in Mohegan Lake and spoke to Service Advisor Mark Cohen. What a difference!!! He advised me to get it towed in, they would need to order a tire which may take time so wait until their call to come in, an accurate time frame and a very pleasant manner. He was of course knowledgeable about the vehicle and emphathized about my experience. Mark Cohen is definitely the person I want to deal with at Audi in the future!