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Mohegan Lake Volkswagen - Service Center
Mohegan Lake, NY
47 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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47 Reviews of Mohegan Lake Volkswagen - Service Center
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Helpful October 29, 2023
Mohegan Lake Motors has given my two Volkswagens service for the past 15 years. Timely, thorough, respectful and outstanding are a few words that describe my experience with them. for the past 15 years. Timely, thorough, respectful and outstanding are a few words that describe my experience with them. More
by lyndygorman
Employees Worked With
Ed in Service
October 22, 2023
The service department refused to return calls about our Taos under warranty in need of head gasket repair that they diagnosed. When we went to the dealership after never returning calls the current service Taos under warranty in need of head gasket repair that they diagnosed. When we went to the dealership after never returning calls the current service rep was rude and threatening. We had to call corporate which we never do. VW in White Plains has had to fix the issue and they have been amazing. Never will go back to Mohegan Lake again. More
by leighvaz
Employees Worked With
Basim Hanif
October 14, 2023
Bought 2022 Volkswagon Taos SE , notorious for missing coolant issues. Had to complain 3 times before finally getting head gasket checked and coolant leakage confirmed. Two months later all calls ignored coolant issues. Had to complain 3 times before finally getting head gasket checked and coolant leakage confirmed. Two months later all calls ignored and when I went to dealership Service Manager Basim Hanif was rude, obnoxious and became physically aggressive and had to be held back by the Audi Sales Staff. Complained to Saki the VW sales manager who promised he would resolve issue and all now he is ignoring calls as well. Brand new car and they don't want to fix it UNDER WARRANTY. Worst Service ever, as a US Marine Veteran I'm disgusted by the way I was treated. Tell all my Lakeland Football, Soccer, Field Hockey, Basketball friends and families to STAY CLEAR of this shady buisness! More
by usmcmaggot
Employees Worked With
Basim Hanif - Service Dept
September 22, 2023
Terrible management and communication. Very disappointed with the customer service. It took 5 days to figure out what was wrong. I hope management changes. Very disappointed with the customer service. It took 5 days to figure out what was wrong. I hope management changes. More
by gracemilde
Employees Worked With
Sim
September 22, 2023
Service was horrific. Had appt for service today. After 7hrs waiting for my car to be serviced, with little communication, I finally got my car returned. Short staffed & p Had appt for service today. After 7hrs waiting for my car to be serviced, with little communication, I finally got my car returned. Short staffed & poor management. More
by Stasica
Employees Worked With
Service
July 17, 2023
The service is terrible, they do not communicate with the client, they evade calls, and they do not want to cover what is established by the vehicle's warranty. client, they evade calls, and they do not want to cover what is established by the vehicle's warranty. More
by EGC
Employees Worked With
SIM HANIF
January 20, 2022
Very satisfied with their service dept. prompt and thorough. Recommend highly to anyone needing service on their vehicle. Enjoyed the perks of coffee and donuts too. thorough. Recommend highly to anyone needing service on their vehicle. Enjoyed the perks of coffee and donuts too. More
by Patricjnnn
Employees Worked With
