When compared to Hou N, Grapevine, and San Juan RR-J service groups, Hou SW service falls short.
I bought my first Jag here in 2015. I have 3 now. The dealership’s buyer has an amazing knack for finding the sexiest versions of each model the stock - and all are well equipped - this makes buying a car from them really fun.
The service advisors are friendly and work to please. This time, mine was Daniel, and he was responsive and professional.
The loaner program representative was also efficient and polite. I’ve shared with all the dealerships I mentioned earlier that Jaguar could improve customer satisfaction by not only going over the loaner car’s condition with the customer, but ALSO doing the same checks on the CUSTOMER’s vehicle to assure any damage is pre-identified. This practice would improve the customer’s perception that the dealership’s focus is diligent in the care of their customer’s car.
This particular visit (Feb 2020) got off on a bad start though by the inattentive service door receptionist. In the two hours I sat in the lobby, she spent >60% of her time visiting & flirting with male employees and texting on her phone rather than assisting customers wandering by her station the lobby near the service door.
My service visit ended and I left, only to realize the unchecked, uncalibrated tire pressure monitors in the shop resulted in wide variance between tires and exorbitant pressure for one of my new $500/ea low profile tires. I left the dealership & noticed by my own car’s pressure monitors that the pressures on all 4 were widely varied from one to the next. The recommended pressure is 37, but all of them were >40 and one of them had been filled to 44! The next day I contacted Daniel, sending pics of my dashboard indicator. He apologized, told me he would notify the mechanic so he could recalibrate his gauges, and he provided the correct pressure settings so I could remedy the problem on my own. It bothers me though, that the service tech was unaware that his equipment in the shop is not maintained to this degree, and didn’t take 30 seconds to double check the car’s own indicator system when he pulled my vehicle out of the garage bay to release it to the service advisor.
I realize these are small problems, but they erode customer confidence by indicating sub-standard quality and precision within the daily service Dept activities at this location - and I haven’t experienced these sorts of oversight issues at the other dealerships I mentioned.
I appreciated the positive aspects of my visit and Daniel’s professionalism in his interaction with me.