Unethical business practices. If you have a written quote from Momentum Mazda tear it up because it won’t be honored when you arrive to buy the car!
My wife and I just found out we’re starting a family and needed a bigger car. After a week of working with their manager Hutch Vaughan and sales person Ashraf Ashour “Ash” we had a written deal (see attached). We drove all the way to Lowell to buy the car.
We got there and Hutch bluntly said he wasn’t going to sell us the car because he gave us too good of a price—and pushed us to cough up $2,000 more than what they had agreed to in writing.
This dealership is the epitome of why car buying is shifting to online marketplaces. And i'll be sure to spend the same time and energy as a week's worth of phone calls, emails, pictures, and lugging my pregnant wife to Lowell in sharing my story to spare others these same frustrations.
If you go to my Google review you can see pictures of our written exchanges.