Dealer Reviews

Find the best dealership for you.

Service Reviews

Find good folks to fix your car.

Cars for Sale

Find the right car for you.

Car Recalls

Make sure your car is safe to drive.

Search
Back

Moore Buick GMC - Service Center

4.2

27 Lifetime Service Reviews

2445 N Marine Blvd, Jacksonville, North Carolina 28546

27 Reviews of Moore Buick GMC - Service Center

Sort by Write a review
May 15, 2019

"Great all around service"

- jcb021381

I've always been pleased with the service I've received at Moore Buick GMC. Bought my truck in 2017 from Dimitrius Naylor and he's been a pleasure to deal with ever since. All the folks that work in the service department are professional, courteous, and helpful.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kim, Derrick Black, Dimitrius Naylor
April 14, 2019

"oil change / tire rotation"

- glenn

I have purchased three vehicles from TED AZAM AT MOORE BUICK. YOUR SALES AND MAINTENANCE STAFF ARE OUTSTANDING. EXCELLENT PROFESSIONAL SERVICE. MY WIFE AND I DECIDED TO PURCHASE A BUICK ENVISION AND WE WENT TO MOORE BUICK , TED AZEM. ITS THE BEST.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Drek Burton
December 17, 2018

"Another Awesome Experience!!!!!"

- Tisha Wilson

As always, my experience with Moore Buick Service Department was outstanding. Derrick Black is awesome!!! He's super accommodating and I appreciate how he always keeps me informed. It just makes for an all around good experience. Continue to keep up the good work!!!!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Derrick Black
November 19, 2018

"Great Sevice "

- McBride

RJ in the service department was awesome! I was well informed of the maintenance completed on my Acadia. They were very friendly! Thank you for amazing service!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
RJ
November 12, 2018

"Last Straw"

- Chrissy

The paint started pealing off of the bumper of my 3 month old truck. I was told my truck would be detailed so they could check for additional paint problems, this wasn't done because of a $2 Styrofoam skull on my grill. Although, they removed and repainted the bumper that was just inches under the skull. I was also at the dealership three times that week (only to keep renewing the rental agreement) and they could have easily asked me if they could remove the skull.... which in reality had nothing to do with detailing the rest of the truck. All of this took place after the transmission had to be replaced the second month that we owned the vehicle. I have said this before and I will say it again.... they wouldn't have treated an employee or an employee family member like this.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Jennipher L.
October 18, 2018

"Integrity "

- Gunnyhighway

My wife and I have purchased 3 vehicles now at Moore. The paperwork part of purchasing a vehicle has been a very pleasant surprise, no games, gimmicks, or tricks. R.J., in Service is always ready to assist when having vehicles serviced, always done right the first time.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : R.J - Service
October 18, 2018

"Highly recommended"

- Ctwright

RJ always takes care of me and my car- very professional and pleasant to wok with. With my busy schedule he is very accommodating and always delivers my vehicle back when promised

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
RJ amd Walter Codero
October 17, 2018

"repair not fixed"

- Billy

Our horn was suppose to have been fixed under warrenty. After a short while it broke again. This time we paid to have it repaired and thought we should have not been charged but paid anyway.Brought in a 3rd time for repair and paid again. Now it is broken again. An employee called to ask about our service and if we were satisified and i told her about my problem . She said she would call me back and I never heard from her again. So now I am filling out my survey.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
don't know names
October 17, 2018

"Quick service "

- Campbelldg

Kim in the service department went above and beyond to make my service quick. Waiting area is nice, free coffee, water and big TV to keep you occupied.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kim
August 03, 2018

"Do not stand behind what they sell."

- Andy Hampstead

We bought an Enclave in February (when it is cold). In June when we needed air conditioning, it did not work. We took it to Moore to fix. They said it was going to be 1000 dollars to fix but would take 250 off. We felt like they should fix it for free since we did not even try the air conditioning in February. The person who sold us the car never returned our texts. We refused the service and when we got the car back an access panel was laying on the passenger side floor.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
1
1 - 10 of 27 results