I bought this Cadillac from another dealership ( used ) , but I was having problems with the radio controls , so the dealership that I bought it from , told me to take it to Moore Chevrolet , in Silsbee , TX. , because they are the OEM for this vehicle. I made an appointment with them , so that I could get the vehicle evaluated. I only dealt with the ladies in the Service Department , but they were great. They met me at my car when I drove in , and guided me through what was going to happen and how long it would take , then lead me to the waiting area. Brittney Solomon was my contact person and she was great. She came to the waiting area , several times , along with the other ladies in that department , to instruct myself and other customers , on how the progress was going with our vehicles. These ladies were very busy , running around helping people , but each one kept a good / friendly attitude , and seemed to be very concerned about each person , and making sure they were informed and if they needed anything to make their wait better. Brittney , also told me that my car was still under the factory warrant , so that I could get a free oil change and carwash if I would like. I elected to wait until they actually did the repairs on my car , but I did have the oil change and the car washed after the repairs were complete. This was a great experience and my car's radio controls , seems to be working properly now.