Moore Chrysler Jeep - Service Center

dated 3/8/2024 - Over the past three weeks, Moore has had my Grand Cherokee for about seven days to diagnose and fix a vibration problem that happens at around 1500-2000 RPM. The first three days spent there my Grand Cherokee for about seven days to diagnose and fix a vibration problem that happens at around 1500-2000 RPM. The first three days spent there, the diagnosis came back that the fuel system had excessive carbon and needed to be cleaned. It was stated that that would fix the problem. It cost $450 and did not fix the issue. They also tried to sell me on a spark plug change and brake fluid flush for over $1,000. The spark plugs would have been 25,000 miles to early and the owners manual schedule says nothing about flushing the brake system. I declined those services and I'm glad I did. A few days later I went back and took the service writer, Joel, for a ride and demonstrated the vibration. He agreed there was a problem. The car went back this week and the diagnosis was bad motor mounts. My extended warranty would pay for it with $100 deductible. After four days in the shop, I was told that the replacement motor mounts did not fix it, but that the shop would take care of the deductible. So now I'm out $350 for the fuel system service that did not fix the issue. I told the service writer I wanted my $350 credited and then spoke with Jake the service manager. He said he was sorry Joel told me the fuel system service would fix the vibration. He said they would not credit me because it is "recommended in Arizona" to clean the fuel system because of the local gas. The owners manual schedule says nothing about cleaning the fuel system ever. So now I'm out $350 for a service that did not fix the problem and Moore won't do anything about it. Needless to say, I am quite angry and have lost any trust I once had with this service department. Watch out for the upsells for services you probably don't need. More

I was having my car serviced with Brian K. I purchased my vehicle from Peoria Ford-where they have horrible Customer Service. But since my vehicle is a Dodge, I was lucky enough to be set up I purchased my vehicle from Peoria Ford-where they have horrible Customer Service. But since my vehicle is a Dodge, I was lucky enough to be set up with Brian. Not only was he very quick to update me as soon as he had any information. But he also took the time to explain everything to me to where I completely understood what was wrong with my vehicle. Peoria Ford made the process awful but through all of that Brian made my experience with Dodge an amazing one. I truly appreciate his Customer Service. Thank you, Brian! More

I called to get a update on my Wagoneer that is in your shop from Jake. First time I’ve ever spoke to him. He was rude and short and didn’t provide any information on my vehicle. Totally unacceptable and h shop from Jake. First time I’ve ever spoke to him. He was rude and short and didn’t provide any information on my vehicle. Totally unacceptable and horrible customer service ! More

I scheduled a service visit for my 2016 Jeep JK at Moore to have the cooling system and transmission fluid changed. I also asked them to confirm the cause of a minor oil leak. They called after a few days to have the cooling system and transmission fluid changed. I also asked them to confirm the cause of a minor oil leak. They called after a few days and explained the oil filter housing was leaking and recommend replacement parts. We received a call a few days later indicating the work was completed. I specifically asked them to confirm the oil leak was addressed as we did not want any leaks on the garage floor (new house). They assured me it was taken care of. We drove the vehicle home only to find oil dripping a few hours later. Called Moore, who offered to have someone pick up the Jeep. Subsequently received a call indicating a rear main seal was leaking. This repair requires removing the transmission. They offered to pay 50% of the cost due to the continued leak. We picked the Jeep up for the second time once additional repairs were reportedly finished. After driving for less than 2 hours on the same day, the Jeep went into “limp mode”, and would not drive over 30 miles per hour. The Jeep was returned to Moore for a third time. The tech working that Friday evening mentioned an error code that indicated they reflashed the ECM to factory settings. After a contentious call with the service manager, and several days of back and forth with no progress, I had the Jeep towed (at my expense) to a different shop. First thing the new shop confirmed was the proper gearing was in fact set within the ECM. The new shop also determined that Moore stripped several bolts on the transmission, left a breather hose off, did not properly reattach wiring harnesses, and possibly damaged the transmission speed sensor module. The combination of which resulted in a catastrophic failure of the transmission when it attempted to shift from 3rd to 4th gear. Other than the small oil leak, the Jeep had operated flawlessly since it was purchased new. The shop we towed the Jeep to notes the dealership repairs “appear to have been done in haste”. In my case, haste cost me thousands of dollars for a new transmission. I have sent two emails to the dealership advising them of my experience. The last email was directed to the Service Manager (Dustin). To date, I have received no response. More

Worst service we have ever had with a dealership. Could not get the service rep (Angel) to follow up or return phone calls about a warranty issue. The service manager was just as bad. We now take all Could not get the service rep (Angel) to follow up or return phone calls about a warranty issue. The service manager was just as bad. We now take all of our business to Chapman Jeep because they consistently give 5 star service! More

Always treated us well and that's the reason we keep going back even though we live on the east side. going back even though we live on the east side. More

Great experience, nice facility, great customer service and will be back again when needed, thank you and will be back again when needed, thank you More

The Service rep was pleasant and knowledgeable. He listened to my concerns and answered all of my questions. He kept me informed of the progress and the work was completed in a reasonable amount of ti listened to my concerns and answered all of my questions. He kept me informed of the progress and the work was completed in a reasonable amount of time. I was very disappointed that shuttle driver was unvaccinated and did not wear a mask. He talked on about his feelings toward the handling of the pandemic which I felt was inappropriate. I was also disappointed and surprised that my car had not been washed upon pick up. In my experience, this is a courtesy for the customer. More

Horrible service Department! Mike has no interpersonal skills. I have Never been treated so awful by a company. There is no follow through to inform you of what is going on, even after 2-3 weeks. Heaven h skills. I have Never been treated so awful by a company. There is no follow through to inform you of what is going on, even after 2-3 weeks. Heaven help you if you call to ask!! They are especially mean to senior citizens and women!! Horrible Horrible Horrible!!!! More