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Moore Motor Sales - Service Center

2.5

5 Lifetime Service Reviews

1725 West Caro Road, Caro, Michigan 48723

5 Reviews of Moore Motor Sales - Service Center

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July 24, 2017

"Great Experience! "

- Charisse Boychuk

Thank you Dave Duke for the nice experience of guiding me through the purchase of my car. Also thank you to his whole team. I couldn't be happier.

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Recommend Dealer
Yes
Employees Worked With
Dave Duke
March 17, 2017

"They don't warranty repair work!"

- I got screwed

Worst service department I ever seen in my life! My car overheated in Caro and I had to have a water pump gasket replaced, $900. Immediately, within about 10 minutes, I had issues with the car just shutting off whenever and having no electrical power at all. I had to have it towed back to Moore Motors several times. Each time they claimed the problem was a sensor or something else They WOULDN'T come get my car or warranty ANY of their repair work during any of the (5) times it lost all electrical power. They just told me "Pay to have it towed here and we'll look at it". I did, they claimed I lost electrical from a thermostat sensor and charged me another $600 to screw in a new sensor. A brand new battery cable, $500 . This repair made absolutely no sense to me or anyone else. They made me pay the bills each time or they would keep my car every time. I paid it. Every time the car lost all electric power in a half an hour of leaving their dealership. The last time the car just lost all electric power and shut off, I took it to a different mechanic and he found the problem with in minutes. THEY FORGOT TO INSTALL ALL (4) BOLTS THAT HOLD MY FUSE BOX TO MY FENDER WELL WHEN THEY DID THE WATER PUMP GASKET. THEY CHARGED ME $2500 BY THE TIME THIS WAS FOUND. NEVER REFUNDED ME A DIME.

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No
Employees Worked With
John Crump
November 16, 2016

"Very poorly performed mechanical repairs."

- I got screwed

Worst mechanical repairs and screw ups I've ever seen. While fixing their screw ups, they made more serious screw ups that caused several thousand dollars to repair. DO NOT USE THEIR SERVICE DEPARTMENT FOR ANYTHING BUT FLUID CHANGES.

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No
Employees Worked With
Shawn, Lyle Hutchinson, Chris Perez
Dec 09, 2016 -

I got screwed responded

I contacted Heath several times since this poor repair for the past 4 weeks. The mechanic shop where my car was towed also was in contact with Heath. My car can not be driven, with the motor about to fall out of the bottom its not even towable without a flatbed. As Heath arranged at my cost having my car towed back to their shop. The tow truck driver ripped a hole in the oil pan of my new motor. This all started 6 months prior when I was having a cylinder head replaced because of a worn out cam. Your mechanic on that repair left a bolt untightened on the front cam sprocket. That bolt fell into the timing belt within a week. That mistake caused the piston to hit the valves wrecking the new cylinder head. I bought a new head to replace that one (i was never reimbursed for it). I had specific instructions to let me see the tops of my pistons. That never happened. When I got the car back I could hear a rattle in the motor which was passed off as normal. Well that rattle became a knock because the piston pin was falling out of the piston that hit the valves. My motor was junk. The fact is, my new engine I paid for was improperly installed after waiting 5 months. This took out a brand new cv-half sahft and 6 month old Timken wheel bearing (which was grinding when I picked my car up). The reason why I have a broken front motor mount and a rear trans mount is your mechanic left the front engine bracket extremely loose and missed installing one of its bolts completely. The rear trans torque mount didn't even have the main bolt installed. So after 26 miles after a new engine install, it has practically fell out of the car. About $1000 in additional damages. All (4) of my front ball joints never had cotter pins installed and the castle nuts were loose. I was also told my bill was over double because I wanted extra parts installed? Like the CV axle that was dragged through your parking lot when my engine was out. And if it had to be removed to install the new engine, what difference does it make if I install the old one or a new one? You have problems. The second engine I tried to buy, the seller wouldn't warranty his engine if you dealership installed it. You also had one of his vehicles impounded over a unpaid repair bill that I unknowingly got caught in the middle of. Heath, well I gave you (4) weeks to go to the shop where my car sat. You delayed it, never drove the 20 miles to look at it as you claimed you didn't have time. And then said you had no intention on doing so. It's good to know your time is more valuable than mine since I have been without a car for (4) weeks while you xxxxxx around. Enjoy the new ceramic front and rear brake pads I installed on your loaner car over the summer at my expense. I won't be back. Your shop needs a senior mechanic to inspect every repair when its done.

Nov 21, 2016 -

Moore Motor Sales responded

We have been trying to contact you to address your concerns. Kindly call our service manager Heath Peters to resole your concerns.

November 20, 2013

"Great Dealership easy to deal with and easy to work with...."

- gogo2174

Great Dealership easy to deal with and easy to work with. It is clean, very helpful. Great selection of cars and trucks to choose from.

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Recommend Dealer
Yes
Employees Worked With
Dave
February 04, 2010

"We had no other option than to tow our car to Moore Motor..."

- kateneese

We had no other option than to tow our car to Moore Motor Sales (our local Dodge dealership) on Thursday December 3rd for repairs. On Tuesday December 8th, they called my husband and said their diagnostic computer read our car as a “Cummings Diesel Engine” and that our car needed a new computer (or CPM). This would cost $800 but they assured us it would fix the problem. My husband verbally consented to the work. On Friday December 11th, they called him again and said that the car still wouldn’t start so they wanted to replace all six spark plugs. This would add an additional $100 to our bill. He verbally consented again. That afternoon, Moore called my husband again and said that the car still wouldn’t start. They wanted to know how much more money we wanted to invest in it. Mike gave permission to them to dig deeper but to call him before they did any more work. They called back shortly after that and said they removed the engine cap and found the water pump had blown and filled the engine with coolant. The also stated they “presumed” the timing chain jumped and the bearings went bad. The owner, Brad Moore, told my husband that they could give us a deal on a new car and the cost of parts and labor would be reduced. It was at this point that I called Mr. Moore and told him that we refuse to pay for a part that did not fix our car. I asked him to put the car back the way it was and that we would have the car towed back to our home. He argued that we had to pay for the CPM because they cannot legally return it or reuse it. Meanwhile, the service technician called my husband and told him that they can give us the new CPM in its original box and we can put it on eBay to make $300 to $500 back. We do not feel it is right for them to charge us for a part that didn’t fix our car. They never once offered a courtesy car even though they kept our vehicle for over a week and we requested a loaner. My husband and I made arrangements to meet with Brad Moore and his service technician on Monday December 14th at 4:45pm. Mr. Moore showed up to the meeting 20 minutes late just as my husband and I were about to leave. He also called his service manager, Mickelle Wiegert, in on our meeting. Nothing was resolved. They basically handed us a detailed invoice that totaled $774.79 and said we had to pay it. There was no negotiating at all. They also went on to say that we couldn’t sell the new CPM because it is programmed to our car. I told them that Mike and I needed to discuss our options and we left the shop at about 5:15pm without our car. We were concerned that Mr. Moore would hand our bill to a collection agency and we would owe even more money in fines and interest. It was at this time, we decided to pay their $774.79 bill and pay $75.20 more dollars to have our car towed home. We never signed any documentation at any time to approve these repairs before they did them. We were under the presumption that the CPM would fix the car.

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Recommend Dealer
No
Employees Worked With
Brad Moore, Ms. Wiegert and service tech
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