About Us
Copyright 2019 DR Media Holdings, LLC
Search
Back

Moritz Kia Alliance - Service Center

4.8

23 Lifetime Service Reviews

11210 North Freeway, Fort Worth, Texas 76177

23 Reviews of Moritz Kia Alliance - Service Center

Sort by Write a review
January 04, 2019

"SERVICE Excellence!"

- NanaB21

I had contacted another Ft Worth KIA Dealer Service Deptartment and they would not fit me in. Alliance was very accommodating knowing my Emergency need of Brake repair and took my car right in - provided me with a reliable and inexpensive rental and diagnosed my brake repair. The Service Manager Steve V - was very helpful - kept me informed of what was needed and did not try to add services that were not needed. I am a Senior on a limited budget and feel very confident in the Alliance Service Department for taking great care of my Sportage!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Steve Van Cleave
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Brake Mechanic who did the work :-)
Jan 07, 2019 -

Moritz Kia Alliance responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Best, The Moritz Kia Alliance Team

December 21, 2018

"Buy a spare tire kit and new tire"

- JDC

The whole process from parts to service to cashier was a smooth transition. Tim from service was very easy to work with. Due to my work schedule I had to coordinate the whole process over several days. Tim was right on top of it through the whole journey. It is why I gave chosen for my auto needs. Thanks Tim

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tim Gough
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Kevin White
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 24, 2018

"Customer Service"

- Rdumondjr

I drive over an hour to this dealership and was stuck in traffic at a halt. I did not arrive until 5:15 pm which they take their last customer at 5 pm. I was fearful they would not take me in, but shocked when the rep said he would get me right in. It took me longer to drive than it did to do my service. They are always super nice as can be - glad I switched to this location. Eva DuMond

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tim Gough
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Brian Lucas
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Steve Van Cleave
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Matt Ducote
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 30, 2018

"Great job"

- Kia girl

I went in for oil change . Found out I needed new battery as was on last leg. So glad they found it as I drive alone and wouldn't want to be stranded.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jason Burkhart
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 01, 2018 -

Moritz Kia Alliance responded

We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions, please let us know! Best, The Moritz Kia Alliance Team

October 23, 2018

"Prompt, professional, pleasurable"

- Gary4752

Bruce Lindeman was prompt, professional and courteous. Following our greeting, he performed a thorough assessment of our vehicle, came back with an acceptable offer, filled out the proper paperwork, advised us of the process and we were on our way in a little over a half hour. Efficient and direct. Admirable traits. Gary S. & Melissa E.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Bruce Lindeman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 24, 2018 -

Moritz Kia Alliance responded

Thank you for this great review! Bruce is truly an exceptional employee and we appreciate him for giving you a positive experience. Best, The Moritz Kia Alliance Team

October 19, 2018

"Had my navigation updated"

- Cindy

I took my car in in tuesday afternoon, I spoke with Jason. He said it wouldn't be ready until Fri afternoon, it was completed Thursday afternoon. I was so happy to get back.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jason Burkhart
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Tim Gough
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 24, 2018 -

Moritz Kia Alliance responded

Cindy, taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing Moritz Kia Alliance. Best, The Moritz Kia Alliance Team

October 17, 2018

"Service"

- Anders

Service rep Tim Gough is top notch; he hears my story about car and my needs for service. He keeps me informed at all levels. Shuttle driver is very friendly; as well as the rest of staff. Highly Recommended.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jason Burkhart
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Charlie Field
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Tim Gough
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Brian Lucas
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Steve Van Cleave
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 19, 2018 -

Moritz Kia Alliance responded

Thank you for this wonderful feedback! Tim is truly an exceptional employee and we appreciate him for providing great service to you. Best, The Moritz Kia Alliance Team

October 10, 2018

"2 Kia’s in for service and new tires "

- KiaPeeps

Brought both our Kia Souls in for oil change service and new sets of tires. Had a couple of small issues, one on a previous visit then again on this visit. Service advisor Steve was great on answering questions and working with a picky customer as myself. Had to work with the Service Mngr Charlie on this last visit and he went above and beyond to avoid last visit problem and to do what ever was necessary to make things right. Appreciate all he did to assure that the tech provided excellent customer service and that I would be a satisfied and returning customer.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Charlie Field
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Brian Lucas
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Steve Van Cleave
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 17, 2018 -

Moritz Kia Alliance responded

Thank you for taking the time to submit this awesome feedback. Hearing that you received excellent service is always encouraging and reassures us of our commitment to our customers. Please let us know if we can help you with anything else. Best, The Moritz Kia Alliance Team

October 02, 2018

"Epitome of A1 Customer Service"

- TanikaD

Best dealership i have ever been to... Steve in service was soooo helpful and kind! I recommend Moritz Kia Alliance to anyone. I will be a returning customer

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Steve Van Cleave
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 11, 2018 -

Moritz Kia Alliance responded

Thank you for leaving us this great review. We are very happy to hear that Steve could be so helpful and kind during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! Best, The Moritz Kia Alliance Team

September 25, 2018

"Great service and worked us in."

- Brent1971

They got us in and changed the oil rotated the tires in under an hour. Would recommend this dealership for service or to purchase a vehicle. Waiting room was very nice.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sep 26, 2018 -

Moritz Kia Alliance responded

Thanks for giving us the opportunity to service your car. We are happy to hear that everything went well for you. Drive safely. Best, The Moritz Kia Alliance Team

1
1 - 10 of 23 results