Moss Bros. Volkswagen of Moreno Valley

I have been coming to this dealership for the last 5 years, It has always been a pleasure. Yvette has been helping me for years, and she is my go-to service tech. She's a very honest and kind person. We years, It has always been a pleasure. Yvette has been helping me for years, and she is my go-to service tech. She's a very honest and kind person. We only go to the dealer to purchase cars or service. More

Was really pleased with this dealership. Everything was fast and easy with my service. I definitely recommend. Everything was fast and easy with my service. I definitely recommend. More

I had a very positive experience at this dealership. I told the salesman what I was looking for, test drove two different cars and went home with the vehicle of my choice. Salesman stayed with me the en I told the salesman what I was looking for, test drove two different cars and went home with the vehicle of my choice. Salesman stayed with me the entire time. Very impressed with entire process More

Great experience, completed all the services I needed on my 2019 Atlas in a timely manner. Excellent experience, no complaints. my 2019 Atlas in a timely manner. Excellent experience, no complaints. More

I purchased a car from here 2/18/23 from what I thought was a decent respectable place. Wow what a nightmare this was. The sales rep Mariam and sales manager paul kensella really tried to get one over on m was a decent respectable place. Wow what a nightmare this was. The sales rep Mariam and sales manager paul kensella really tried to get one over on me at the last minute. From having the car for two weeks they tried to change my contract an void the original one plus raise my payment an rate to an extreme amount. They didn't even want to tell me over the phone. They said I forgot to sign two forms and needed to come in asap to finish the deal. After calling several times being I'm almost two hours away the finance dept told me I needed to sign a whole new contract. Never giving me the option if I could even move forward with the new one or trying to keep my business with other options.The manager didn't even try an help me he said he looks at deals everyday and that he had no idea who I was, mind you this is the man I worked the entire deal out with in the first place with payment an agreed down amount. Needless to say they gave me a free rental for two weeks an I took my down payment to another dealership and purchased the same car with less miles and a way better price. I wouldn't recommend this place to anyone. Not saying moss bros as a whole is bad but the people at moss bros voltswagon are horrible at sales an customer service. I went in there being honest and definitely didnt hide anything so I could get a new family car for my baby but instead I got the same service you get from one of those no name corner lots with buy here pay here service. Shameful this place still has these people running it. More

My son, who is active duty Air Force, purchased a 2019 VW Passat here on 12/17/2022 with 17,535 miles on it and he came in preapproved from Navy Federal Credit Union. This is his first car and to this point Passat here on 12/17/2022 with 17,535 miles on it and he came in preapproved from Navy Federal Credit Union. This is his first car and to this point it has turned out to be a not so great experience with the dealer and the communication of the dealer. The initial salesperson was Chance Eugene. Due to other commitments, I had to leave the dealership once all the initial paperwork was completed so I was not there for the final delivery of the vehicle. Here are the issues that we have so far... 1. The vehicle was delivered with less than 1/4 tank of gas and before my son made it home to Temecula, he had to stop and put gas in it. Before leaving the dealership, he brought it up and was told that because it was a used vehicle they were not required to put gas in the vehicle. I've owned many used cars over the years and the dealership has always fueled the vehicle.. Not in this case. 2. The vehicle was dirty inside and out. There was not even any attempt to wash the vehicle or vacuum or wipe down the inside at all. When brought to the dealership's attention, again they said it's a used car so they don't have to do it. I've always done business with VW of Murrieta, and I've never had any of these issues. 3. My son purchased extended warranty for the vehicle, and there is an strange noise coming from the car's engine compartment and when trying to contact the dealer about the warranty information, there is no feedback or follow up to give information about how to get the warranty work done or checked.. 4. When we initially test drove the car, there were floor mats in the car all around along with the safety kit in the trunk. I noticed today, 12/22/2022, that none of the mats are present and the safety kit is not in the car anymore and my son said the dealer took them out because they said it was a used car. 5. While doing the final paperwork for the vehicle, my wife and son had to walk to another building in the auto mall to do the electronic signing and the computers weren't working so they were delayed another hour and a half to two hours. When my wife mentioned leaving a review they were nonchalant and said again that they didn't care about reviews for the sale of a used car and that we wouldn't get a survey for a used vehicle and said Moss Bros. only sends out surveys for new cars. In short, this dealership has a lot of work to do for customer satisfaction.. I'm a retired Marine and my wife and I have purchased many cars over the years, both new and used and we have never had the experience or issues with any other dealership as we've had here. Even CarMax is more attentive and and straight forward with the delivery and process and follow up. Beware purchasing a car here. Ken W. USMC Retired More

David Ortiz and Staff are incredible, they get the sale done! They are Awesome!! LVB. done! They are Awesome!! LVB. More

The advertised price is not the price; they add thousands to the 'price' in the form of 'accessories' that they claim cannot be removed. 'Accessories" must be their legal (but unethical) way to skirt the le to the 'price' in the form of 'accessories' that they claim cannot be removed. 'Accessories" must be their legal (but unethical) way to skirt the legal definition of 'price'; when challenged they resort to "it's in the disclosure"! It is, unfortunately, classic used car sales behavior, but raises the question of why Cars.com permits this kind of false listing on their site. Other sites that actually sell cars list actual prices, show delivery costs, and are clear about what it will finally cost the buyer. By permitting false advertising Cars.com enables dealers to abuse customers. So Cars.com deserves to share this 1 star review. [Full disclosure: in the end I shamed them into honoring the original price, purchased the car and am happy I did. But the process was excruciating and my review is based on what seems to be their standard operating procedure.] Good luck! More