On August 24th, I brought in my Kia for warranty service for a defective wheel bearing. The dealership confirmed over the phone that the front right wheel bearing was fully covered under warranty for 100,000 miles. The vehicle had only 67,315 miles on it at the time.
On August 25th, the dealer refused to honor the warranty saying that the defective wheel bearing was caused by an accident. This car has NEVER been in any front end accident. Ever. The dealer wanted to charge us several hundred dollars to do the repair. I protested and argued that the car was never in any such accident and that they were obligated to do the repair for free. They refused and would not release my vehicle back to me unless I paid them $85.60 for their time to look at the vehicle. I refused and told them I owed them nothing as they incorrectly refused to honor the warranty. They still refused to release my vehicle to me until they received payment.
Basically, they were holding my vehicle hostage to collect a fee to which they were not entitled. The Service representative, Glenn, had the nerve to tell me that if I had done some oil changes there, they would have considered honoring the warranty. I was unaware that honoring a warranty was conditional upon having other services provided by that dealer. In fact, there is no such rule and what they do is unethical and ILLEGAL.
The following week when I had some spare time, I brought the car to a different Kia dealership. This dealer looked at the car and said that it was eligible for free repair under warranty and that the other dealer was either mistaken or trying to defraud me of hundreds of dollars. They performed the repair for free and now I have a credit card dispute with Motion Kia.
Reading other reviews, you will see that this is not an uncommon experience at this awful dealership. Never again will we set foot in that dump.