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Motion Kia - Service Center

Hackettstown, NJ

5.0
14 Lifetime Reviews Review Dealership

14 Reviews of Motion Kia - Service Center

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February 14, 2021

"Great maintenance/repair/sales service. Very reasonable..."

- LORRAINESANNAZZARO

Great maintenance/repair/sales service. Very reasonable prices, quick service and amazing customer service on phone and in person. Not sure who I dealt with because or masking.

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Recommend Dealer
Yes
Employees Worked With
Service-hard to tell who with masks but extremely helpful.
February 06, 2021

"I bought my car from them 3 years ago and I am completely..."

- Dozerbaby

I bought my car from them 3 years ago and I am completely happy with them from sales to service. I was recently there for an oil change and had the pleasure of dealing with Alex C (service advisor). He was friendly, professional and made you feel like family. He greeted me when I first walked in. I didn’t have to wait. He kept me informed of my car and told me about all their amenities while I waited. He even walked me to where my car was parked when it was finished. My car was completed in the time I was given and even cleaner then when I brought it in. I’ve had nothing but positive experiences from Kia. They have the BEST service department. Thank you Alex C for all your help.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Alex Cavalleri
January 11, 2021

"They said it would be done and it was . Great people....."

- RESPO55

They said it would be done and it was . Great people.. they explain want they are doing.. They told me It was 15,000 miles check up

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Yes
January 05, 2021

"Very good dealer. Prices are fair and service is very..."

- DC.000999

Very good dealer. Prices are fair and service is very good. I have been using them for about 2 years. They are always friendly and helpful. Thank you!!

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Yes
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January 05, 2021

"My car was serviced in a timely manner. The staff was..."

- BUNTSRENEE

My car was serviced in a timely manner. The staff was efficient, friendly, and professional. This is the second time I have leased a car from Motion Kia. I would recommend Motion Kia to friends and family.

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Yes
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January 05, 2021

"Service department is great. My salesman and the sales..."

- DIANEDELRUSSO

Service department is great. My salesman and the sales manager were both very helpful in helping us make the decision to purchase our vehicle. Cant say enough good things about this dealership!

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Recommend Dealer
Yes
Employees Worked With
January 05, 2021

"The guys in the service department are stellar! Super..."

- ando239

The guys in the service department are stellar! Super friendly, welcoming, professional, accommodating and very informative! They make every visit a pleasure and keep me posted on my vehicles progress throughout!

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Recommend Dealer
Yes
Employees Worked With
None are listed
January 05, 2021

"Excellent service as usual!! Very friendly staff and..."

- YvonneNunn

Excellent service as usual!! Very friendly staff and super easy to work with! Love Motion Kia! Would recommend to all friends and family! Best place to shop!

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Yes
Employees Worked With
Other Employees : Blade
November 16, 2015

"Customer Service??? what's that?"

- ana29

Took the car for a warranty repair on Thursday, they would not offer loaner because the vehicle was not purchased there...had to pay for a rental. The replacement part did not arrive on Friday as they promised so they blamed warehouse. On Saturday they had the nerves to blame Fedex for not having the part. In short, a one day repair ended up having the vehicle in the dealership for four days. When trying to get some money back for the rental since they did not offer a loaner they referred me to Kia Corporate assuring me that they always honor this type of claims, well... they did not. On top of all that they used scare tactics in order to do a transmission flush at under 60000 miles for which they charged me over $245, which later on I read on the manual and online that that kind of service is not necessary on sealed transmissions.( again I couldn't have a discount even though they performed such a poor service) STAY AWAY

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Recommend Dealer
No
Employees Worked With
Glenn
October 07, 2015

"Refused to honor Kia vehicle warranty"

- dcat

On August 24th, I brought in my Kia for warranty service for a defective wheel bearing. The dealership confirmed over the phone that the front right wheel bearing was fully covered under warranty for 100,000 miles. The vehicle had only 67,315 miles on it at the time. On August 25th, the dealer refused to honor the warranty saying that the defective wheel bearing was caused by an accident. This car has NEVER been in any front end accident. Ever. The dealer wanted to charge us several hundred dollars to do the repair. I protested and argued that the car was never in any such accident and that they were obligated to do the repair for free. They refused and would not release my vehicle back to me unless I paid them $85.60 for their time to look at the vehicle. I refused and told them I owed them nothing as they incorrectly refused to honor the warranty. They still refused to release my vehicle to me until they received payment. Basically, they were holding my vehicle hostage to collect a fee to which they were not entitled. The Service representative, Glenn, had the nerve to tell me that if I had done some oil changes there, they would have considered honoring the warranty. I was unaware that honoring a warranty was conditional upon having other services provided by that dealer. In fact, there is no such rule and what they do is unethical and ILLEGAL. The following week when I had some spare time, I brought the car to a different Kia dealership. This dealer looked at the car and said that it was eligible for free repair under warranty and that the other dealer was either mistaken or trying to defraud me of hundreds of dollars. They performed the repair for free and now I have a credit card dispute with Motion Kia. Reading other reviews, you will see that this is not an uncommon experience at this awful dealership. Never again will we set foot in that dump.

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Recommend Dealer
No
Employees Worked With
Glenn Kraus
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